Customer Service

MO Mialisa Ortega-

Hernandez

Ruskin, FL ***** 813-***-****

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EDUCATION High School Diploma 05/2023

Winthrop College Prep Academy Highschool, Riverview Awarded Summa Cum Laude

Senior Student Government President

Graduated with 4.0 GPA

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Customer Engagement

People Skills

Team Collaboration

Price Identification

Product Location

Expense Tracking

Monitoring

Hospitality and Accommodation

Instructing

Cooperative Attitude

Product Knowledge

Customer Service Excellence

Reading Comprehension

WORK HISTORY FRONT OF HOUSE TEAM MEMBER 06/2023 to CURRENT Willie Jewels Bbq Riverview, FL

Established welcoming atmosphere by greeting each guest warmly. Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Helped guests at tables when in need of assistance. Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.

Verified ID and payment preference of guests to make transactions faster and more flexible.

Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

CUSTOMER SERVICE REPRESENTATIVE 03/2023 to 05/2023 Allstate Corp Services Apollo Beach, FL

Responded to customer requests for products, services, and company information.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Utilized customer service software to manage interactions and track customer satisfaction.

Developed customer service policies and procedures to meet and exceed industry service standards.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Exhibited high energy and professionalism when dealing with clients and staff.

Met customer call guidelines for service levels, handle time and productivity.

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