Front Desk Agent
Resume:
Mallisa Reyes
Marietta, GA *****
ad5q0c@r.postjobfree.com
Front Desk Agent with more than 5 years' experience helping guests check in upon arrival and check out at the end of their stay. Talented in planning outings for guests, providing them with needed resources and ensuring they enjoy their visit. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and the ability to handle all front office operations. Authorized to work in the US for any employer
Work Experience
Operations Manager
Wyndham Garden - Marietta, GA
July 2022 to Present
Running the day to day operations of the hotel. Making sure that The Front desk, Housekeeping, MaintenanceHouseman is running smoothly rtc
Owner/Operator
Garden State Junk Removal,LLC - Austell, GA
March 2019 to Present
• Handled daily operations of a junk hauling/Landscaping/cleaning company.
• Took thorough stock of Inventory.
• Handled large cash and credit cards transactions . Made several bank deposits to the bank.
• Sent out invoices to all customers.
• Loaded truck and properly secured items to prevent damage during transportation/disposal.
• Oversee and managed a small work crew delegating work load and training on a daily basis.
• Handled all marketing and produce my own leads through various of apps. such as instagram,facebook,nextdoor etc.
• Inspected the truck before and after each job. Document all the mileage and gas usage.
• Kept up with petty cash. Paid for lunch and Handled all of the timesheets and payroll for all my employees
Front Desk Agent
Red Roof Inn, Ball Park Smyrna, GA - Smyrna, GA
September 2019 to May 2022
• Executed a positive demeanor to each and every who approached the front desk.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Making Reservations. Made accommodations and travel arrangements for visitors.
• Issued room keys to guests upon check-Inn and answered questions regarding how to use them properly.
• Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.Check guest inn and of the hotel in a timely matter.
• Accurately took care of all cash and credit card transaction. Front Desk Agent
Baymont Inn and Suite on Delk Road - Marietta, GA
March 2015 to October 2019
• Executed a positive demeanor to each and every visitor who approached the front desk.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
• Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.
• Made accommodations and travel arrangements for visitors.
• Sorted mail and other important data.
• Supervised 6 administrative and clerical personnel.
• Check guest Inn and out of the hotel in a timely matter.
• Accurately took care of all cash and credit card transactions. Assistant/Marketing Manager
Lil Caesars pizza - Marietta, GA
September 2009 to April 2015
• Interacted with customers as they entered the store to determine what their needs were.
• Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
• Immediately addressed problems with customers to promote quick and successful resolution.
• Encouraged the sales staff to cross-sell complementary products and services to customers.
• Answered customer telephone calls promptly and in an appropriate manner.
• Cleaned and organized the store, including the checkout desk and displays.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Alerted customers to upcoming sales events and promotions.
• Supervised and directed all merchandise and shipment processing.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Customer Service Representative/ Tech Support
Aloria - Kennesaw, GA
February 2006 to May 2009
Verizon and At&t account
• Helped drive sales goals and achieve monthly quotas.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Set up and explained new membership contracts.
• Answered an average of 1000 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Provided exceptional customer service and technical support by accurately troubleshooting after diagnosing customer questions and concerns.
• Utilized various online tools to research company products. Education
Bachelor's degree in Business Administration with a concentration in Marketing/Finance
Colorado Technical University-Online - Colorado Springs, CO April 2022 to Present
High School Diploma
Plainfield High School - Plainfield, NJ
August 2018
Certification in Medical Assistant
Javeline Technical School - Atlanta, GA
August 2006 to December 2007
Skills
• CLERICAL (3 years)
• CUSTOMER SERVICE (3 years)
• DATA ENTRY
• TIME MANAGEMENT
• CASH HANDLING (10+ years)
• Front Desk
• Office Administration
• Conflict Management
• Technical Support
• Communication skills
• Microsoft Office
• Manufacturing
• Phlebotomy
• Patient Care
• Microsoft Excel
• Administrative experience
• Clerical experience
• Hotel experience
• Organizational skills
• Hospitality
• Leadership
• Hotel experience
• Team management
• Customer service
• Sales
• POS
• Restaurant experience
• Conflict management
• Customer relationship management
• Marketing
• Operating systems
• Guest relations
• Windows
• Recruiting
• Cash handling
• Technical support
• Interviewing
• Insurance sales
• Cash register
• Manufacturing
• Research
• Payroll
• Office management
• Typing
• Front desk
• Purchasing
• Crew management
• Childcare
• Clerical experience
Certifications and Licenses
Driver's License
Additional Information
Skills
• Problem-solving skills
• Time management
• Clerical duties
• Customer service
• Conflict and issue documentation
• Conflict resolution
• Cash handling
Windows 10
Excel, Powerpoint, Spreadsheet
Excellent Multi-Tasker
Data Entry, Good Communication skill both verbally and written
Contact this candidate