Customer Service Account Executive

Hampton, VA ***** 757-***-**** ad5pys@r.postjobfree.com

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LATONIA BROWN

PROFESSIONAL SUMMARY

Ambitious and resolute leader with experience training and mentoring new team members. Brings 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in building customer relationships, service delivery, process improvements and supporting master as well as third party programs.

SKILLS

Customer service

Salary and benefits negotiations

Talent management

Candidate sourcing

Training and development

Full Cycle Recruiting

Payroll

Audit preparation and reporting

Conflict resolution

Employee coaching

Account Servicing

Program Management

WORK HISTORY

SR. ACCOUNT EXECUTIVE 09/2021 to 03/2023

Adecco, Hampton, VA

Analyzed key competitors to respond to competitive threats.

Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.

Developed strategies using market research with support from cross-functional teams.

Prepared forecasts to gain understanding of measures needed to grow business.

Analyzed data to discover trends, informing market strategies and objectives.

Maintained contact information database by keeping account details updated, clear and relevant.

CLIENT PROGRAM MANAGER 03/2020 to 09/2021

Adecco, Hampton, VA

Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Leveraged project management processes and tools to define and execute projects.

Managed and supervised administrative and daily program operations, complying with policies and regulations.

Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for clients.

Managed multiple strategic projects with numerous sub-projects or workstreams.

Increased sales by 10%

Interacted with customers and clients to identify business needs and requirements

SENIOR RECRUITER/ RECRUITER LEAD 02/2016 to 03/2020

Adecco, Orange, CT

Kept abreast of current Human Resource regulations, processes, laws, and initiatives

Maintained accurate records for Worker's Compensation, Unemployment, O.S.H.A., IRS, INS, and Homeland Security

Provide outstanding customer service to associates and clients

Employee Counseling, Develop Recruiting Strategies, Skill Assessments, Reference Checks

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

Maintained 99% fill rate

RECRUITER 01/2009 to 09/2010

Adecco, Orange, CT

Improved office efficiency by effectively managing internal communications and correspondence.

Operated and maintained applicant tracking and candidate management systems.

Evaluated strengths and weaknesses of candidates through effective screening processes.

Conducted phone interviews to assess applicants’ relevant knowledge, skills, experience, and aptitudes.

Recruited, interviewed, evaluated, and placed qualified applicants into appropriate professional positions.

Managed over fifty customer calls per day.

OFFICE ADMINISTRATOR 01/2009 to 09/2010

Adecco, Orange, CT

Processed, tracked, and pursued resolutions for client's actions to keep records and accounts current

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays

Communicated openly with customers about status of applicants and processes to maintain satisfaction

Improved interview to hire metrics 15% implementing new processes.

Completed weekly payroll for 200+ employees

EDUCATION

Sequoia Community College, Visalia, CA

Early Childhood Education, 07/2007

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