Property Manager Management

ADRIENNE WILLIAMS

Atlanta, GA ***** 404-***-**** ad5pw2@r.postjobfree.com

COMMUNITY DIRECTOR (PROPERTY MANAGER)

Collaborative leader, enhancing community performance by advising clients on property management and creaƟng environment emphasizing client experience. Manage operations and team, control budget, and build/maintain relationships with internal and external stakeholders. Approachable professional, adept at starƟng a business, brainstorming, and connecƟng people with others in field. Skilled at managing property assets to help property owners capitalize on investments. I help clients understand the value in properly managing an asset to improve on their return of investment. Core Competencies

Property Management Team Leadership Leasing MarkeƟng Market Analysis RelaƟonship Management BudgeƟng OperaƟons Management Team Building Training Coaching Mentoring Performance Management LIHTC OSHA ForecasƟng SecƟon 8 Public Speaking NegoƟaƟng Project Management Strategic Planning Customer service Conflict Management Office Management Fair Housing RegulaƟons Scheduling Data Analysis MicrosoŌ Office (Word, Excel, PowerPoint, Outlook, Teams Yardi Avid, Entrata, Bluemoon, Rent Café, Appfolio, Cinc Systems, Jostle, Leonardo, RealPage, etc…

PROFESSIONAL EXPERIENCE

ATLANTA REALTORS ASSOCIATION Atlanta, GA

REALTOR 08/2016 – Present

Display and market real property to possible buyers along with preparing necessary paperwork (contracts, leases, deeds, closing statements etc) Manage property aucƟons or exchanges. Maintain and update lisƟngs of available properƟes. Cooperate with appraisers, escrow companies, lenders and home inspectors. Develop networks and cooperate with aƩorneys, mortgage lenders and contractors. Promote sales through adverƟsements, open houses and lisƟng services. Remain knowledgeable about real estate markets and best pracƟces. Established and maintained relaƟonships with key vendors and tenants. Offered feedback on new property acquisiƟons for investors.

Enhanced services offered and managed upkeep of community by maintaining and establishing vendor relaƟonships.

Providing guidance and assisƟng sellers and buyers in markeƟng and purchasing property for the right price under the best terms

Determining clients’ needs and financials abiliƟes to propose soluƟons that’s suitable.

Performing comparaƟve market analysis to esƟmate properƟes’ value. PREFERRED APARTMENT COMMUNITIES (mulƟ-family 537 units) 01/2023 – 12/2023 General Manager/ Property Manager (New acquisiƟons team) Worked on the direcƟon of the Area Vice President in this temporary posiƟon. Directed daily operaƟons and support for 537- unit complex, including managing apartment turns. Managed team of +15 employees, providing direcƟon, development, and training. Established and maintained relaƟonships with key vendors and tenants. Offered feedback on new property takeovers as member of new acquisiƟons team.

Increased occupancy by developing and implemenƟng strategies to maximize revenue, opƟmize current occupancy, and ensure operaƟonal excellence. Leaned on RealPage as a source to look at rental rates daily to determine best in- market pricing.

IniƟated replacements for 20-year-old HVAC units across property as project manager. This was done through HD supply and other third-party installers; those of whom needed to be properly veƩed to ensure best quality on the property.

Enhanced services offered and managed upkeep of community by maintaining and establishing vendor relaƟonships. This is an on-going process as venders change suppliers as well as workers. FIRSTSERVICE RESIDENTIAL Atlanta, GA (High-Rise 319 units) Property Manager/Community AssociaƟon Manager 02/2021 – 03/2023 Reviewed and developed building improvements. Provided weekly updates and financial reports and produced financial packets. Managed assigned team projects by maintaining current knowledge of systems and policies. Maintained record of operaƟonal problems/progress by delivering formal presentaƟons, meeƟngs, and briefings. Coordinated with vendors and managed daily operaƟons, payroll, and payment processing. Weekly reports and someƟmes daily reports during major ADRIENNE WILLIAMS

Page 2-404-***-**** ad5pw2@r.postjobfree.com projects. Fielded telephone approximately 60-90 calls and managed client issues. Guided staff members on new procedures and policies. Coordinated facility maintenance and facilitated resident relaƟons and responses to service requests and resident queries. Controlled $8M budget and led staffing, recruitment, project management, payroll, and accounƟng. Weekly reports and someƟmes daily reports if during a major project

Worked to promote excepƟonal living condiƟons for all residents.

Provided uninterrupted support to property staff by promoƟng sound property management principles.

Eliminated/reduced communicaƟon barriers by organizing meeƟngs with board members. Board members began to be on track with proper ways of conducƟng meeƟngs professionally, using and sƟcking to the outlined agenda. HOMEOWNERS ADVANTAGE, LLC Atlanta, GA (High-Rise 272 units) On-Site Community AssociaƟon Manager 08/2019 – 10/2020 Developed annual budgets and monthly variance reports. Coordinated meeƟngs and reviewed/facilitated building improvements. Prepared communicaƟon materials for homeowners, including newsleƩers and eblast communicaƟons. Supported development of project plans while adhering to established Ɵmelines and schedules. Provided input to close-out statements for resales, along with orientaƟon for new homeowners. Developed and produced communicaƟons and training materials, including backgrounders, fact sheets, web content, briefings, and presentaƟons.

Convinced majority of condo owners and achieved approval of a special assessment to finance a $1.3M loan that included replacement of air chillers and paying off prior loan with high interest rate. This was accomplished by illustraƟng the need for proper air condiƟoning in the summer and reminding owners of their experience the year prior when they were without Air CondiƟoning for 2 weeks. This impacted the community and its finances by puƫng the community in good financial standing where the loan was to be paid off in only 3 years, thus improving the condo associaƟon’s credit raƟng.

Reduced legal fees by $500 per year for the associaƟon by coordinaƟng acquisiƟon of a different legal company.

Elevated board member collaboraƟon recommending/execuƟng communicaƟon and key messaging strategies. HOMESIDE PROPERTIES, INC AlphareƩa, GA

Community AssociaƟon Manager (managed over 1200 single family homes) 11/2017 – 08/2019 Developed and implemented organizaƟonal policies and procedures. Conducted fiscal operaƟons, including accounƟng, budgeƟng, authorized expenditures, and financial reporƟng. Monitored budget and programmaƟc acƟviƟes among grantees to ensure compliance of cooperaƟve agreement management. Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client saƟsfacƟon. Analyzed and evaluated operaƟonal effecƟveness in meeƟngs.

Created and deployed programs and iniƟaƟves focused on improvement. This was done by coordinaƟng each set of board members in the porƞolio into groups so that they could be managed properly along with the bylaws to go along with their communiƟes. Thus, making certain that no lines are crossed and that each community is served accordingly.

Improved methods and procedures for processes, measurement, documenƟng, and workflow techniques. EDUCATION AND CREDENTIALS

ARGOSY UNIVERSITY Atlanta, GA

Master of Arts in EducaƟon

CLARK ATLANTA UNIVERSITY Atlanta, GA

Bachelor of Arts in CommunicaƟon

License and Training:

Real Estate License THE GEORGIA REAL ESTATE COMMISSION – Atlanta, GA valid through 06/2024

Real Estate Brokers Training Course PSI Course – Atlanta, GA completed 8/2023

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