Customer Service Restaurant Manager

Shante’ Bryant

*** ************** ** ************ ** 28314

+1-910-***-****

ad5pvt@r.postjobfree.com

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

RESTAURANT MANAGER PANERA BREAD OCTOBER 2018 - PRESENT

·Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

·Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

·Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

·Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.

·Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.

·Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.

·Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.

Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION JAN 2023 – PRESENT METHODIST UNIVERSITY FAY NC

DEC 2014 GED FTCC

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Engage and eager

·Exceptional multitasking skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

·Proficient in Microsoft 365

Activities and Interests

Theater, environmental conservation, art, hiking, skiing, travel

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