MAX FISHER
**** **** ***** ***** 713-***-****
Pflugerville, TX 78660 ad5puo@r.postjobfree.com
Experienced Business Analyst
Business analyst and project management professional with a deep understanding of Salesforce CRM and its relevant ecosystem. High tech experience at Hewlett Packard Enterprise, Amazon, Apple, and NTT Data. Well versed in requirements gathering, functional design, user testing, and ad hoc reporting. Trusted business consultant with the ability to work across the organization to collaborate, improve workflows, and create actionable reporting.
Business Analyst – Project Management – Program Manager – Salesforce Administrator
EXPERIENCE
MZF CONSULTING, Austin, Texas 2021 - PRESENT
Independent consultant focused on roles as Project Manager, Business Analyst and Salesforce Administrator for high tech companies, large scale systems integration, mergers and acquisitions, as well as systems consulting.
BUSINESS INTELLIGENCE CONSULTANT at AUSTIN ENERGY:
Supporting meter-to-cash processes and quality assurance for over $1B in annual revenue.
Provided business operational support, performance reporting, business intelligence, contract management support, data analytics support, meter automation, and field support.
Developed plans to improve business processes, providing findings and develop business support for recommendations
SALESFORCE BUSINESS ANALYST at AMAZON via ALLEGIS GROUP:
Working at Amazon to document the Amazon Business Prime system ecosystem.
Document workflow between Salesforce CRM, Einstein, Pardot, Redshift, Adobe, and Quicksight.
Coordinated meetings to drive project execution and delivery.
SENIOR BUSINESS ANALYST at APPLE via PERSISTENT SYSTEMS
Senior consultant working on Apple’s implementation of Salesforce CRM focused on B2B relationships.
Drove project deliverables, execution, and strategy.
Daily use of Figma to create mock-ups and wireframes to support documentation.
Built out dashboards to document and track KPI’s for these channel partners.
M&A PROJECT MANAGER and ANALYST at NTT DATA via THE JUDGE GROUP
NTT DATA acquired another firm and needed additional resources to complete system documentation and support the integration of the other services firm into their ecosystem.
AMD, Austin, TX www.AMD.com 2020-2021
American multinational semiconductor company that develops computer processors and related technologies for business and consumer markets with $24 Billion in annual revenues.
BUSINESS ANALYST
Responsible for integrating Salesforce instance from the acquisition of Xilinx.
Responsible for onboarding new sales representatives in the end-to-end lead to cash processes and tools. Role included ongoing pipeline deal review for data quality and accuracy.
Active documentation of all Model N (revenue management) processes.
ASSA ABLOY www.assabloy.com 2018-2020
Assa Abloy is the largest manufacturer of contactless access control readers and cards for the security industry. $1 Billion in annual revenues.
SALES OPERATIONS ANALYST
Primary liaison between the business and Salesforce IT delivery team. Responsible for gathering user requirements, coordinating UAT, and delivering Salesforce releases for business improvement.
Responsible for global training and communication plan to end users.
TRI-NET, Austin, TX www.trinet.com 2016-2018
TriNet provides HR expertise tailored to thousands of small and medium size businesses (SMBs) throughout a wide range of industries across the U.S. with over $4 Billion in annual revenues.
BUSINESS ANALYST
Responsible for working across five distinct business verticals to document business requirements.
Worked with business partners across sales, legal, marketing, and finance to produce deliverables.
Role required strong project management and regular status reporting to the Scrum Master.
Key responsibilities in a Salesforce Service Cloud implementation and a Configure/Price/Quote (CPQ) migration.
HEWLETT PACKARD ENTERPRISE (HPE), Houston, TX (NYSE: HPE) www.hpe.com 2014-2016
(Company is the Enterprise spin-off from HPQ on November 1, 2015)
HPE is an industry leading technology company that enables customers to go further, faster. $30 billion in annual revenues.
SALESFORCE ADMIN
Responsible for supporting the management of the Salesforce instance for the HPE software division.
SYNERGOS TECHNOLOGIES, Austin, TX www.synergos-tech.com 2010-2014
COLOSSUSS PRODUCT MANAGER
Responsible for largest product. New product development, product enhancements, product documentation and End-User engagement.
EDUCATION, CERTIFICATIONS, AWARDS
Bachelor of Arts, Trinity University, San Antonio, Texas
Certified Salesforce Administrator
Business Analysis Certification, International Institute of Business Analysts
SKILLS
Salesforce CRM, Salesforce Lightning, and Salesforce ecosystem applications
Office 365, LucidChart, SmartSheet, Figma, Apptus, Tableau
Solid understand of SOQL and SOSL
Experience in Release and Change Management, multiple sandbox environments, and Agile methodology Einstein, Pardot,
Redshift, Adobe, Quicksight
Solid project and program management experience
Strong documentation, data modeling, and ecosystem modeling skills
Experience creating and updating KPI Dashboards
713-***-**** MAX FISHER ad5puo@r.postjobfree.com