Customer Service Patient Care

Erin Mcbride Jacksonville, FL ***** ad5pop@r.postjobfree.com +1-813-***-****

Work Experience

Eligibility Specialist I for Florida Department of Children and Families- Jacksonville, FL May 2023 to December 2023

Assisted customers in completing applications, redeterminations, and changes for the ACCESS management system. Completed several tasks to ensure client were eligible for a statewide program and achieved economic self-sufficiency. Reported everyday to supervisors and Microsoft Teams to meet daily adherence and goals. Proficient in Food Assistance, Temporary Cash Assistance, Family and Adult related Medicaid. Developed tools and resources to ensure clients received adequate customer service and public assistance.

Patient Care Advocate for Accredo Health Group @ Cigna- Jacksonville, Fl March 2022 to February 2023

Utilized knowledge-based websites to obtain answers (the source, KIP, CRM, etc.). completed inbound and outbound calls to assist patients, manufacturers, and doctors’ offices with ordering medication, especially specialized medication such as Emflaza, Evrysdi, Spinraza, and Zolgensma. Performed test claims for insurance plans to obtain copay information and amounts. Reauthorized patients with doctor’s office and reclarified benefits through our ESD platform with attention to direct and indirect patients. Identified potential success by completing accounts without phone calls, sent emails to internal to update accounts and profiling prescriptions. Acted as a liaison for my department by working within chain of command to meet goals.

Insurance and Mail Order Pharmacy @ BroadPath- Jacksonville, FL April 2021 to February 2022

Serviced over 10,000 medications to patients belonging to the United Health Group and Express Scripts.

Located accounts for inbound callers to help schedule medication for Mail Order Delivery

Updated communication preferences and provided notes to all reps about patients payment, delivery, and contact preferences.

Worked with managers on certain platforms to ensure accuracy of patients’ information (on camera during shift)

Vaccine Coordinator McKesson - Jacksonville, FL March 2021 to May 2021

Distributed the COVID-19 vaccine to awardees and providers by using software that allowed us to send it in bulk( 100,000 vials)

Sent correspondence, emails, and made phone calls to pharmacist and doctors office to ensure delivery was made and return labels were sent to ensure ice boxes were returned.

Worked with all the pharmacist and assisting physicians to ensure access to the vaccine was available. I was not apart of the actual administration of the COVID-19 vaccine.

Census Enumerator, Contact Tracing MAXIMUS - Jacksonville, FL March 2020 to January 2021: inbound and outbound calls to inquire about a variety of specific information including a person's name, age, religious preference, address, and state of residency; gather, record, and encode information from a survey.

recognize and give an account of problems in obtaining data.

submit completed tasks to a supervisor and discuss developments daily; review data gathered from an interview to check if they are complete and accurate.

using the telephone system: helped people in filling out the questionnaires; find and record addresses and households.

Content Analyst -Genpact - Jacksonville, FL August 2018 to November 2019 –

Moderated content for Facebook

Used a knowledge based guide to accurately report missing information, profanity, campaign jargon, and grassroots for politicians who bought ads from the company.

Effectively submitted over 300 ads, analyzed, every day to meet company standards and team goals.

Participated in the wellness team events and provided analytical data for all skillsets performed.

Some College in General Studies Florida Career College - Jacksonville, FL Present

High School Diploma in LIBERAL ARTS Robert E Lee High School - Jacksonville, FL August 2011 to June 2015

Skills

• POS • Cash Handling • Banking • Financial Services • Filing • Typing • Data science • Analytics • Loss Prevention

References:

Ladisha Hosendorf- 904-***-**** / coworker and lifelong friend

Anthony Williams- 904-***-**** / Creative Liaison for 5 years

BabaOgunleti Odutola- 904-***-**** / spiritual advisor and Babalawo

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