Real Estate Administrative Assistant

MELISSA MILLER

Rockville, MD ***** ad5pnp@r.postjobfree.com 240-***-****

High energy administrative assistant with over 16 years of combined experience in the real estate and hospitality industries. Skilled multi-tasker who thrives in a fast pace environment. Self-starter who builds effective relationships at all levels.

Core Competencies

ATTENTION TO DETAIL • COMMUNICATION • CUSTOMER SERVICE • VENDOR MANAGEMENT PROBLEM SOLVING • RESEARCH REPORTING • SCHEDULING • DOCUMENT PREPARATION EXPERIENCE

FREELANCE BARTENDER/HOST/SERVER 1990- Present

• Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.

• Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals with over 1,000 customers weekly.

• Maintained all sanitation procedures and food safety guidelines.

• Greeted and seated all customers in a friendly manner, monitored cash registers, and collected payments for drinks and food.

ABE Networks, Rockville, MD

OPERATIONS MANAGER 2016 - Present

• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.

• Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.

• Collaborate with HR to maintain office policies as necessary; Organize office operations and procedures and organize and schedule meetings and appointments.

Long & Foster Real Estate, Bethesda/Rockville, MD

REAL ESTATE ASSISTANT 2012 - 2016

• Provided outstanding customer service by preparing listings agreements, purchase agreements, disclosures, as well as obtaining clients signatures.

• Provided comprehensive administrative support to managers and staff. Input all listing information into MLS and marketing websites.

• Handled a high volume of calls and inquiries. Manage and schedule showings, and initiate follow up calls. ReMax Advantage Realty, Silver Spring/Fulton, MD

REAL ESTATE ASSISTANT 2002 - 2012

• Answered multiple phone lines, replied to all emails and documented new leads in the system.

• Handled expenses and submitted reimbursements, invoiced contractors, and ordered signage.

• Managed all filing procedures such as organization and file updates documenting conversation logs. EDUCATION

Bachelor of Arts, Early Education -Penn State University, PA TECHNOLOGY

Proficient in Microsoft Office, Adobe, Google Docs, MRIS, Top Producer, Authentic Sign, QuickBooks

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