Customer Care Administrative Assistant

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have valuable industry experience and a passion for results with a proven track record. Experience in Federal law enforcement, and adept at safely and effectively managing all operations. Hardworking and focused Administrative professional offering excellent and skills through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow tooptimize personnel strengths. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working withblittle to no supervision. Effective Time Management Patience and composure.

Experience

Customer Care Coordinator

Fidelis Care Insurance

06/2022 - 12/2023

Communicated with customers to identify needs and expectations. Maintained up-to-date knowledge of company products and services, enabling accurate guidance for customers. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Logged call information and solutions provided into internal database. Kept accurate records to document service actions and discussions. Streamlined communication between departments for faster problem resolution, improving overall customer experience. Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers. Exceeded performance metrics through diligent attention to detail and commitment to customer care excellence. Administrative Assistant

Red-door ChildCare Learning Centers

07/2019 - 05/2022

Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress. Developed and updated spreadsheets and databases to track, analyze, and report on performance. Assisted development and implementation of new administrative procedures. Drafted correspondence and other documents for Red Door Director and department heads. I also filled in as Substitute Teacher when needed. Restocked supplies and placed purchase orders to maintain adequate stock levels. Delivered excellent customer service through prompt responses to parents, addressing concerns effectively, and building strong relationships. Transportation Security Officer (Promoted) Trainer The Department of Homeland Security

05/2016 - 07/2019

Attended daily briefings with supervisors to discuss issues with security screening processes.

Performed pat-downs to look for unauthorized materials and weapons. Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.

Used explosive detection machines and chemical swab systems to identify potential hazards. Authenticated boarding passes, identification, and passports to prevent fraudulent travel.

EBONY BILLINGSLEY

ad5pn0@r.postjobfree.com / 347-***-**** / New York, NY

Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions. Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.

Engaged in casual conversations with individuals to assess and analyze behaviors.

Completed extensive training in emergency response protocols related to fire safety and hazardous material handling. Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.

Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.

Managed team of trained security professionals engaged in anti-terrorism activities. Case Manager

United Cerebral Palsy Of New York

06/2011 - 05/2016

My duties included but were not limited to daily living task such as meal preparation, feeding, grooming, community inclusion by way of recreational trips, and basically serving as an advocate for them in their time of need.

Developed and implemented comprehensive case management plans to address client needs and goals. Conducted monthly meetings with the families to coordinate care plans. Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources. Monitored clients' progress and tracked client services to provide crisis interventions. Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Developed comprehensive discharge plans to transition clients to appropriate service providers in community. Collaborated with an interdisciplinary team to determine timely delivery of services. Evaluated treatment plans against individual goals and healthcare standards. Facilitated individual and group sessions to promote positive behavior change for clients. Researched best practices and developed strategies to improve program outcomes. Advocated for social and community service programs to increase awareness and funding. Achieved positive client outcomes by developing and implementing comprehensive case management plans. Enhanced communication between clients and providers through consistent follow-ups and progress updates. Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies. Skills

Customer service, Leadership, Effective Adaptability, Conflict Resolution, Strong organization, Training & Development, Communication skills

Education

Emergency Medical Technician

Suny Farmingdale • New York, NY

06/2020

Ranked in Top 25% of class

Awarded Monetary Funding After Graduating

3.6 GPA

Certificates

EMT, Lash Technician, Crisis Intervention and Prevention-Revised (SCIP-R) OPWDD, Approved Assistive Medication Personnel

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