Field Technician Continuous Improvement
Resume:
Kevin Walker
Telecommunications Professional-*(FULLY VACCINATED)
North Las Vegas, NV 89081
ad5pm2@r.postjobfree.com
"Committed to consistently providing safe, top-quality solutions, ensuring customer satisfaction with every project completion."
Authorized to work in the US for any employer
Work Experience
Owner/Manager/Operator
KDW BESTSELLER LLC - Las Vegas, NV
January 2018 to Present
I own a business that generates income opportunities for some of the less fortunate members of my community, as well as for myself. The company purchases and resells new and used items of various types through multiple platforms commonly used nowadays. Additionally, the company capitalizes on the "Gig Economy" by offering services in response to requests from users on numerous apps that enable them to share their needs.
Construction Technician
STARRY, Inc - Las Vegas, NV
February 2022 to December 2022
In my role as a Construction Technician, I am hands-on with the installation and maintenance of cable TV systems. I've honed my skills in new technologies to boost system efficiency and productivity. My job involves leveraging wireless technologies, and training to refine processes, cut down on installation times, and raise service quality for our clients. My commitment to continuous improvement has led to significant achievements, including streamlined operations and heightened customer satisfaction. Field Technician III
Eye In The Sky - Las Vegas, NV
February 2020 to January 2021
As a Field Technician, my role extends beyond the installation of copper cables, fiber optic cables, connectors, security cameras, systems, and devices. I approach each project with a leadership mindset, fostering a culture of excellence within my team. My commitment to exceptional customer service has not only enhanced client satisfaction but also contributed to the company’s reputation for quality and reliability. Through effective communication and collaboration, I’ve led my team to complete projects efficiently, ensuring that every installation adheres to the highest industry standards. My dedication to mentorship and continuous improvement has empowered my colleagues, resulting in a cohesive unit that consistently exceeds expectations.
Field Technician
Outsource - Las Vegas, NV
January 2017 to January 2021
My responsibilities include installing, moving, and decommissioning data center hardware such as cabinets, shelves, power strips, rails, and various cables (fiber, copper, etc.), as well as servers, storage units, printers, and other devices.
Proficient in racking and stacking devices and cabinet components in accordance with company procedures.
Knowledgeable about networking devices and their components. I understand the principles of fault tolerance, as well as cable management and routing techniques. Skilled in installing conduit, fiber trays and raceway, crafting patch cables, fitting RJ45 connectors, installing outlets, and laying fiber, Cat5, Cat6, and copper within a data center environment. Tasks also involve confirming and labeling devices, racks, and cables. All completed work must be accurately logged in a standard ticketing system with clear, timely, and appropriate communication with customers. These activities are to be performed consistently following Standard Operating Procedures
(SOPs), Program Policies, Safety Policies, and Security Policies to meet the established standards for quality and quantity of work. I assume responsibility for the data integrity of all assets located on the Data Center floor. Promptly responds to tickets in Remedy and other platforms. Maintains a 24/7 on-call status with readiness for immediate availability. Field Technician III
Von Technologies - Las Vegas, NV
March 2019 to January 2020
As a dedicated Field Technician, my commitment to quality is unwavering. I meticulously install, test, and verify all cables, equipment, and devices, ensuring they meet the highest performance standards. I travel, about 80% of the time, to customer locations nationwide in order to install essential security devices and systems, as well as internet infrastructure, including access points, routers, switches, racks, and UPS systems. I perform each installation with precision and care, using hand and power tools in strict adherence to industry standards. My dedication to quality and the strong cohesion with my team have significantly increased customer satisfaction, as we collectively guarantee the reliability and safety of the network installations we deliver.
Regional Operations Manager
Silverback Data Center Solutions, Inc. - Las Vegas, NV January 2018 to August 2018
Construction Manager
COMNET COMMUNICATIONS - Las Vegas, NV
August 2015 to July 2016
Construction Manager
L&B Telecommunications - Las Vegas, NV
March 2013 to August 2015
Education
Certification in Project Management, MOS
New Horizons School for Computer Learning - Las Vegas, NV September 2005 to March 2007
Certified in Industrial Hygiene, Hazardous Materials Management Converse Consultants - Las Vegas, NV
February 1992 to November 1992
College- in Environmental Studies
C.C.C.C - Las Vegas, NV
April 1989 to May 1991
Commercial Driver's License (CDL)
Class C
Expires: February 2029
State: NV
Class B
Expires: 2017
State: NV
Skills
• Construction Experience
• Low Voltage
• Blueprint Reading
• Telecommunication
• Troubleshooting
• Security System Experience
• CCTV
• Electrical Experience
• Mechanical Knowledge
• Network Support
• Maintenance
• Schematics
• English
• Construction
• Microsoft Excel
• Data entry
• Operating Systems
• Microsoft Word
• Typing
• Customer service
• Microsoft Windows
• Site development. (4 years)
• Fiber splicing (2 years)
• Construction Management
• ROW (4 years)
• Easments
• Driving
• Time management
• Computer networking
• Communication skills
• Computer skills
• Field service
• Heavy equipment operation
• Organizational skills
• Data center experience
• Sales
• Data collection
• Help Desk
• Creating S O W, B O M and RFQs (3 years)
• Housekeeping (10+ years)
• Hand and power tools (10+ years)
• Quality audits (6 years)
• Technical Support
• Structured Cabling (10+ years)
• POS Installation and Maintenance (3 years)
• Report writing (10+ years)
• Expense reports (10+ years)
• Solar (2 years)
• Root cause analysis
• Data center experience
• Security
• Blueprint reading
• Construction
• Leadership
• Conflict management
• Quality control
• Technical support
• Operating systems
• Team management
• Supervising experience
• Climbing
• Computer networking
• Schematics
• Assembly
• Telecommunication
• Customer service
• Cash register
• Construction inspection
• Workday
• Data analytics
• Network support
• Plumbing (2 years)
• IT
• Carpentry
• Communication skills
• Windows
• Data collection
• Compliance management
• Heavy lifting
• IT support
• Sales
• Google Docs
• Management
• Organizational skills
• Computer skills
• Events management
• Microsoft Office
• Precision measuring instruments
• Analysis skills
• Driving
• Google Suite
• Hospitality
• Power tools
• Low voltage
• Electrical wiring
• Software troubleshooting
Certifications and Licenses
MOS - Microsoft Office Specialist
April 2007 to Present
I was trained and certified proficient by New Horizons School of Computer Learning in Las Vegas, Nevada.
OSHA 30
OSHA 10
Andrews Connector Certification
April 2014 to Present
First Aid CPR AED
June 2014 to Present
MCDST
September 2007 to Present
OSHA 40 Hour HAZWOPER
ServSafe
Competent Climber Certified
Ahern Boom Lift Operator
Present
JMA CONNECTOR CERTIFIED
Present
Radiotelephone Operator License
Driver's License
January 2023 to February 2029
AWS Certification
CompTIA A+
Assessments
Mechanical knowledge — Proficient
March 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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