Customer Service Technical Support
Resume:
JAMES C MURPHY
Garland, TX ***43
ad5pjn@r.postjobfree.com
OBJECTIVE:
Reliable and hard-working professional seeking a position that will utilize my experience. My expertise in customer service and technical support along with ability to manage day to day operations in a friendly and professional manner will help organize and create a smooth workflow/environment with your company.
PROFESSIONAL EXPERIENCE
EmployBridge
Client Support Manager Farmers Branch, TX 05/2021 - Current
Help create processes, procedures, and an escalation path for the team
Assure internal and external customer satisfaction by instilling confidence in the department by keeping commitments, providing timely follow-up, and giving accurate and concise updates
Drive successful completion of projects and initiatives by leveraging best practices and effectively collaborating with stakeholders
Work with internal customers to improve problem resolution and root cause analyses to mitigate potential reoccurrence
Readily exchange ideas for innovation and adaptability for continuous improvement with customers and vendors to streamline business processes
Prepare reports and analyze workforce support to improve processes and ensure resources are properly allocated to maximize efficiency and customer satisfaction
Smartrise
Application Engineer Irving, TX 08/2019 – 08/2020
Provide engineering support for elevator control systems.
Evaluates system potential by testing compatibility of new programs with existing programs.
Troubleshooting electrical/mechanical systems.
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Rotating on-call schedule with other team members.
Respond to inquiries from customers and consultants
Co-Star Group
Commercial Real Estate Researcher Norcross, GA 09/2017- 04/2018
Assist manager in applying market research to help guide the benchmark underwriting assumptions for assigned properties in the region.
Build and maintain working relationships to acquire market insights from internal and external sources, such as lenders, appraisers, brokers and research professionals.
Contributes to the development of forward-looking and proprietary perspectives on an assigned property’s anticipated performance.
EDUCATION
University of Phoenix Phoenix, AZ Anticipated Graduation Dec 2024
Bachelor of Science information technology with advance certificate in networking
GPA: 3.15
MILITARY EDUCATION
Leadership Development Coarse Grafenwoehr, Germany 2010
U.S. Army Basic Training Ft. Knox, KY 2006
RELEVANT COURSEWORK
*CompTia A+ *CompTia Security + *Managing Organizations *Human Resources Management
*Managing Employees
HONORS, LEADERSHIP & VOLUNTEER EXPERIENCE
Solder of the Month August 2008 & December 2011
Camp Green FC Administrator
American Boys & Girls Club Soccer Volunteer
US Soccer Foundation Coach
SKILLS
Windows XP, Microsoft Office Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, Microsoft Outlook, 10 key by touch, 55WPM, Dress professionally, Ability to multi-task in a demanding environment, Knowledge of customer service practices and principles
Contact this candidate