Customer Service / Sales Representative

Kristen Crabtrey

ad5pji@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong positive energy in a fast-paced sales environment with 12 years of high-volume commission-based sales in medium corporate environments. Self-starter with excellent written, verbal and interpersonal skills. Excellent time management and task prioritization for the company's success. Reliable and customer service oriented. Proficient in MS Office and independent ERP systems. Able to perform, organize and compartmentalize any task that is required.

Account Sales Representative - LoneWolf Technologies, Carlsbad, CA

August 2018 – March 2023

• Executed CRM campaigns to cross-sell and up-sell new and existing products to current LoneWolf subscribers.

• Provided after-sales support to 100+ accounts via chat support, phone and email.

• Developed and delivered customized product demos to engage with Real Estate agents and brokers to teach them how to scale and grow their business using our CRM software.

• Consistently achieved monthly, quarterly and annual sales revenue metrics.

• Identified and addressed customer pain points and objections resulting in successful renewals and contract extensions.

• Maintaining an awareness of LoneWolf's current and future application/technology products and services

Customer Service Supervisor/ Trainer - Avoya Travel, Vista CA

August 2010 – July 2018

• Developed and maintained client relations worldwide within the travel agency lead generating network; both online and in-person executive meetings.

• Managed a team of 30+ center employees to ensure customer satisfaction metrics and goals were consistently met.

• Drafted and implemented a customer service training module and phone etiquette training session.

• Onboarded all new hires.

• Managed quarterly training sessions for existing team members on call center operations.

• Analyzed call volume and average call time to monitor customer service representative performance and productivity.

• Managed daily tasks, work schedules, and performance reviews for call center team members while maintaining strong company culture and employee satisfaction.

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