Customer Service Be A
Resume:
Emily Lick
Secretary, Host, Cashier, Food Handling
Las Vegas, NV 89103
ad5pj4@r.postjobfree.com
Working as a secretary at Window Tinting of Las Vegas in the beginning of May 2020, here I have learned to be a lot more social, I know how to use Excel and arrange appointments, as well as to upsale the higher grades of film or just sell other choices of window film. This job has been an amazing experience, therefore learning plenty about the Window Tinting industry, also being secretary. Authorized to work in the US for any employer
Work Experience
Take Out Specialist/Host/Server
P.F. Chang's - Las Vegas, NV
July 2022 to Present
Working at P.F. Chang’s has been a unique experience, I got to learn what Fine Dining is like. I learned what all of the dishes are and what they contain while on Takeout as I packaged orders and took them over the phone. During this time at P.F. Chang’s I accommodated the guests needs or wants so they never left unsatisfied and had a great time. This location is a high volume therefore it gets very busy, as a host I have to be very cautious on how to seat guests, making it easier for me to work in a high paced environment. Eventually I got the opportunity to learn how to serve and take tables. The food always came out on time, table check’s frequently, I learned to be extremely attentive to the guests and made sure they had an outstanding dining experience.
• Answered all telephone calls
• Coordinated seating and organized reservations
• Greeted customers
• Accommodated and managed private parties
• Took customer to-go orders
• Upheld a high standard of customer service
• Cleaned and prepared tables
• Monitored training of new employees
• Coordinated seating and organized reservations
• Greeted customers
• Accommodated and managed private parties
• Upheld a high standard of customer service
• Cleaned and prepared tables
• Serve tables
Team Member
Papa John's - Las Vegas, NV
August 2018 to Present
I’m very grateful for the opportunity to work with Papa Johns and my experienced team members. This team aided myself with new communications skills with the added bonus of listening to someone else's point of view. While working with the team at Papa Johns, I learned new cooking and prep skills. Had the opportunity to work with guest at the cashier station and got to see first hand what it took to keep and maintain a clean/functional kitchen.
Cleaning
At Home Services - Las Vegas, NV
January 2015 to Present
I help clean people’s houses and leave them satisfied and happy. Sales Associate
Chilli Beans - Las Vegas, NV
October 2021 to October 2022
Chilli beans is a sunglasses company from Brazil, South America. While working here, we take turns with the guests, and find what best fits them. We take our time helping pick out what someone likes or doesn’t like so they leave the store happy and satisfied with their purchase. Hostess
Olive Garden - Las Vegas, NV
June 2021 to November 2021
Taking this opportunity to work at Olive Garden was a great learning experience. Here, I got to learn different types of Italian beverages, as well as food, making it easier to answer guests questions and leaving satisfied. I also answered phone calls and made reservations, conducted the restaurants volume and making sure the flow of everything was smooth.
• Answered telephone inquiries
• Scheduled reservations
• Managed customer requests
• Helped bus tables
• Directed guests to their table
• Accommodated and managed large parties
Hostess
Yard House - Las Vegas, NV
March 2021 to July 2021
Conducting front of house, Seating guests. Doing restroom checks, To go specialists, Packaging orders cashing customers orders out.
Hostess
PBR rock bar and grill - Las Vegas, NV
February 2021 to May 2021
Greeting and Seating guests. Accommodated customers needs. Team Member
Pizza Hut - Las Vegas, NV
January 2020 to May 2020
I attained my cooking responsibilities in production. Therefore, making sure every customer is happy and well satisfied with their order. I made sure prep got done in time for the night crew. Education
High school diploma
Spring Valley High School - Las Vegas, NV
August 2017 to July 2021
High school or equivalent
Skills
• Receptionist (2 years)
• Scheduling
• Clean (4 years)
• Home Care
• Cleaning Experience
• Childcare
• Meal Preparation
• Cashiering (4 years)
• Toddler Care
• Babysitting
• Sales (3 years)
• Customer Service (4 years)
• Window Tinting
• Upselling (1 year)
• Cash Handling (4 years)
• Detailing
• Upselling (1 year)
• Host/Hostess (3 years)
• Restaurant Experience (4 years)
• Cooking
• Serving Experience
• Busser
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