Customer Service Supply Chain

Samantha Smith-Tang

*** ****** **, ***********, ******** 60440 ad5pij@r.postjobfree.com 708-***-**** PROFILE

Talented and resourceful individual offering a unique blend of cross-functional skills providing excellent customer service to accommodate the needs of businesses. Self-starter who shows initiative and can conduct business in a professional manner. Highly proficient at building sound business relationships and determining customer needs.

• Strong interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with customers, coworkers, business associates, and management, maintaining a positive working environment.

• Possess a working knowledge of P.C. compatible hardware and numerous software packages including SAP, MS Word, Excel, People Soft, KANA, IMPS, Impact 360, UPS Quantum, Billing Agent and mortgage servicing platforms.

PROFESSIONAL EXPERIENCE

Mortgage Agent at Dovenmuchle Mortgage, Aurora IL 2020-Present

• Verify and change account information, process and forward documentation requests to various internal departments, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues, and verify tax and insurance disbursements.

• Submit requests to initiate, correct, or resolve issues of payments, tax and hazard insurance, escrow accounts, purged loan information requests, loan payoff requests, transfer and conversion, and general research on lien releases.

• Maintain availability to answer inbound calls daily, answering various and complex inquiries concerning all aspects of loan servicing, and handling escalated issues from junior staff. Customer Service at Liberty Foods, Bolingbrook, IL (2016-2018)

• Managed customer orders throughout the supply chain to accomplish service goals and sales objectives.

• Investigated, entered and resolved claims while minimizing overall insurance program costs.

• Communicate new product and service opportunities, special developments, information or feedback gathered through field activity to appropriate company staff. Alta Staff/Illinicare Health Care Rep at Westmont, IL (2014-2016)

• Answering questions for healthcare members under the "HIPPA" guidelines.

• Providing claim questions for our providers.

Accounting Contract Agent at AutoNation, Westmont, IL (2012-2013)

• Prepare and entered billing and car title information of customers.

• Responsible for preparing contractual provisions and administrating contract proposals. Billing Agent at LTD Commodities, Aurora, IL (2010-2012)

• Entered customer orders that were received via email, phone and web chat into SAP. Training Specialist at Corporate Express, Woodridge, IL (1998 to 2006)

• Delivered training and coaching sessions for new employees in orientation, safety, problem solving and software.

Excellent references available upon request.

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