Customer Service Care
Resume:
ad5phn@r.postjobfree.com
JA'VON M. ARD
OBJECTIVE
To obtain gainful employment with a respectable and growing company, where I’m able to contribute my professional and personal customer care knowledge and skills for a company that will enable me to escalate and achieve success.
SKILLS & ABILITIES
Excellent Strategist and Organizational Skills
Ability to work independently in a multitask environment, as well as part of a team
Sharp Attention to Detail and Interpersonal Skills
Easily Adaptable to any work environment or assignment
Speaks clearly and effectively in a variety of settings
Produces dependable, reliable results
Emphasizes quality and reliability
Possesses excellent organizational skills
Computer literacy using Microsoft Windows
Expertise in Microsoft Office
Moderate to high typing speed (60-75 WPM)
Technical expertise
Excellent problem solving and analytical skills
Strong technical troubleshooting Help Desk experience in a hardware and/or software environment
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE-REMOTE MCKESSON- (REMX STAFFING) -05/30/2023-05/02/2024
Processed patient applications for Merck assistance programs for medication, reviewed applications for case manager, assisted health care provider’s and patients with completion of applications and program details and information.
Processed all new faxed,and email documents for current and new Patients.
Assisted supervisors and lead with correcting case errors and rebuilding correct cases for patients.
Assisted Case managers with necessary information needed and required for completed application for patient’s program referrals.
CUSTOMER TECHNICAL SUPPORT REPRESENTATIVE-REMOTE BRINKS HOME SECURITY-FARMER’S BRANCH, TX - 10/20-09/22
Providing solutions to techs technical issues by identifying the problem, researching answers and guiding the techs step-by-step through corrective measures for one-call resolution.
Review invoices, create receipts and place orders
Track and follow up on open orders, as well as partner with our Fulfillment Center
Provide and process orders for all internal Techs
Remotely assist with monthly inventory counts
Provide step-by-step technical help
ACCOUNT SUPPORT REPRESENTATIVE - HYBRID-ALLIANCE BANCARD SYSTEMS – DALLAS, TX – 03/2019 – 09/2021
Interfaces with customers to resolve 1st tier/routine to 2nd tier/complex customer service calls/queries problems
Handling customer technical support cases through phone and email submission
Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
Answer “How To” quick-fix questions about supported mobile POS software
Work with clients to solve various types technology problems, including: Wi-Fi/network connectivity; hardware and software issues; credit card terminal processing and Point of Sale (POS) integration; Bluetooth devices and cabled printers; with a knowledge around mobile applications, navigation, and downloads
Assists with inquiries including funding, billing, fee, statement questions, change requests, etc
Logs and tracks inquiries and maintains history records and related documentation
Keeps key personnel fully informed of customer activity and issues
Completes follow-up with leads, customers, management, and departments
Manages large volume of incoming and outgoing calls
Attends ongoing training sessions to develop expert-level proficiencies in products, services, tools, and procedures
Performs clerical duties such as scanning, filing, faxing etc
ASST. STORE MANAGER- EZ MART STORE - MONROE LA - 09/2016 – 08/2018
Perform Daily store operations, complete daily paperwork, count money and make deposits.
Maintain store inventory, order products, troubleshoot, manage employees, assist and clerk duties if needed, maintain sales store.
TECH CSM - ENTERGY CORP, WEST MONROE, LA - 08/2013 - 03/2016
Inbound contact center for Entergy; new construction.
Set up new accounts for Home Builders, Contractors and Business.
Blue print and electrical knowledge and skills involved.
Conduct and supervised the daily operations of the business, supervised employees and management.
CUSTOMER SERVICE REP/SALES MANAGER - DATALINK CORP, RICHARDSON TEXAS – 07/2011 - 02/2013
Assist current customers with accounts and creating and setting up new service for small business owners. Maintained and troubleshoot data processing terminal systems
CUSTOMER SERVICE REP II - CONVERGYS CORPORATION, BATON ROUGE, LA – 10/2008 - 05/2011
Inbound call center for Sprint customer; accept payments, activation, assisted with escalated customer care calls, conducted new trainer class
KINDERGARTEN TEACHER - EBR PARISH SCHOOLS, BATON ROUGE, LA – 08/2006 – 09/2008
Classroom teacher, parent and employee relations, worked with MR, disabled and Autistic students in inclusive classroom setting ages 5-8 years old.
FOSTER CARE CASE MANAGER I - STATE OF TENNESSEE; DEPT. OF CHILDREN'S SERVICE; NASHVILLE, TN - 1/2002 – 10/2002
Managed cases for children in Foster care system, worked closely with mentally disturbed, disabled and troubled youth ages 0-17 years old
EDUCATION
NORTHWESTERN STATE UNIVERSITY— LOUISIANA —B.S. GENERAL STUDIES/SOCIAL SCIENCES - DEC. 2000
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