Customer Service Business Operations

Duwayne Carthan ad5ph6@r.postjobfree.com

**** ****** ****** ********, ** 10208 347-***-****

Summary of Qualifications

Dynamic and highly motivated professional individual with demonstrated expertise in business operations and college admissions management as well as strong customer service skills. Reputation as a self-directed professional with excellent customer service and people skills. Communicate clearly and effectively with diverse populations in written, verbal, and presentation formats. Self-motivated individual with strong leadership and sales skills and the ability to implement, initiate, and oversee projects. Experience in recruiting, training, and retaining of personnel with the ability to motivate employees to achieve maximum result. Excellent verbal and written communication skills with a solid track record in sales – increasing business by exceeding targeted goals.

Professional Experience

ASA College Brooklyn, NY

Director of Enrollment and Retention 2019 – Present

Provide leadership in hosting scheduled job fairs and recruiting students while maintaining student census.

Lead team to consistently meet/exceed predetermined number of departmental student recruitment goals.

Collaborate with the team to initiated first contact with prospective students, interview candidates, maintain records, deliver ASA materials, and qualify students. Lead in marketing to maintain lead flow.

Experience the creation and implementation of innovative and digital marketing strategies for enrollment.

Familiar with admissions requirements in a post-secondary setting and possess a profound understanding of today's competitive enrollment environment and knowledge of emerging trends and retention best practices.

Corporate Director of Government Regulations 2014 – 2018

Maintained up-to-date knowledge of relevant regulations. Monitored emerging trends regarding industry regulations to determine potential impacts on organizational processes. Led in overseeing documentation efforts to ensure compliance. Provided responses to regulatory agencies regarding college information.

Directed the preparation and submission of regulatory agency applications, reports, or correspondence.

Director of Community Outreach 2009 – 2014

Duties included providing assistance to community organizations on admission events, including: spring and fall open houses, departmental receptions, and networking in the summer for referrals.

Associate Director of Admissions 2004 – 2009

Counseled students undergoing the admissions process, and assisted in collection of necessary documents.

Worked with team to make calls proactively to start a dialog with interested prospects – assisting enrollees with issues of concern that may impact their enrollment process. Facilitated resolution of financial obstacles.

Admissions Manager 2001 – 2004

Maintained communication with other departments (Administration, Academics, and Financial Aid) to enhance/streamline the admission process, establishing a positive team relationship between departments.

Katherine Gibbs School New York, NY

Admissions Advisor November 2008 – February 2010

Recruited and enrolled students. Interviewed and qualified students for enrollment based on best-fit procedures. Educated prospective students regarding career choices, majors, and course selections.

Education

SUNY Empire College – Public Administration 2018 – Present

Associates Degree in Liberal Arts 1983

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