Technical Support Disaster Recovery
Resume:
S
Spencer Simmons
ad5pg6@r.postjobfree.com
Macon, GA 31210
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
IT Service Management
Team Development
Documentation and Reporting
Documentation Management
Application Support
Disaster Recovery
Technical Leadership
Technical Troubleshooting
Network Administration
Technology Integration
Problem-Solving Abilities
Reliability
Multitasking
Problem-Solving
Teamwork and Collaboration
Active Listening
Self Motivation
Effective Communication
Excellent Communication
Written Communication
Time Management
Software Licenses and Patches
Decision-Making
Project Planning
Project Coordination
User Support
Relationship Building
EXPERIENCE
IT Manager
Macon, GA
Walthall Oil Company/ Feb 2023 to Current
Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
Provided technical support to end users on a variety of issues.
Provided company users with tech support for IT problems and account maintenance.
Maintained knowledge of advances in information technology systems and applications.
Managed backup, user account and helpdesk systems.
GETS Administrator / VIP Support
Forsyth, GA
Georgia Department of Corrections/ Jan 2022 to Feb 2023
Use a ticket system (ServiceNOW) to keep track of tasks and complete them efficiently
Create tickets with ServiceNow
Administered and supported system backup and disaster recovery processes
Resolved tenancy technical issues and monitored Office 365 systems
Provided general administrative support to staff members.
Answered incoming calls and responded to customer inquiries.
Responded promptly to customer complaints in a professional manner.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.
Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.
Determined and alleviated hardware, software and network issues.
Oversaw VPNs to deliver secure virtual network access to remote users.
Designed, configured and tested computer hardware and operating system software.
Designed complex reports using the Reporting module within the ServiceNow platform.
Created scripts for automation of manual processes in ServiceNow.
Troubleshot technical issues related to ServiceNow implementation.
Technical Support Specialist II
Milledgeville, GA
Georgia College & State University/ Nov 2018 to Jan 2022
Setup and deploy new machines
Tested new hardware configurations prior to deployment in order to ensure optimal performance.
Provided technical support and troubleshooting assistance for imaging systems.
Provided company users with tech support for IT problems and account maintenance.
Tracked progress of service requests using ticketing system while providing timely updates to customers.
Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
Performed maintenance and upgrades to existing computer systems as needed.
Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
Documented technical information such as troubleshooting steps taken during issue resolution process.
Maintained inventory of all technology assets within the organization's network infrastructure.
IT Manager
Macon, GA
Beasley Flooring Products, Inc./ Mar 2017 to Oct 2018
Deployed and manage scan guns
Setup and deploy new machines
Repair PC hardware and replace components
Respond to customers emails seeking help
Resolve computer issues by running diagnostics
Follow up to see when issues have been resolved
Train all computer users when needed
Use a ticket system to keep track of tasks and complete them efficiently
Setup new computers with required software
Manage four locations, keeping clients operating at peak efficiency
Install printers and equipment
Manage sites wireless access points.
EDUCATION AND TRAINING
Bachelor of Business Administration:
Management Information Systems
Business Management with an Emphasis in Human Resources
The University of Mississippi Dec 2016
University, MS
Economics
Entrepreneurship
SPECIAL ACCOMPLISHMENTS
Highly organized with ability to manage multiple projects and consistently meet deadlines
Leadership, Communication, Time Management
Excellent communication skills
Created a reservation system website to reserve classrooms for testing/lectures
Setup and deployed student labs
PROGRAMMING
C#
Java
HTML
PHP
OPERATING SYSTEMS
Windows
Mac OS X
IOS
Android
CISCO Wireless Technology
Microsoft Office 365
Windows Server 2008 R2 Standard
PhotoShop
IMovie
Microsoft SQL
SCCM
Ghost Imaging Software
REFERENCES
References available upon request.
Contact this candidate