Senior UX Designer

Emily Allen

** ***** ** ****** ********** in UX/UI for

SaaS - Web - Mobile - Chatbots - AI - Cloud

Services - Front End Dev (HTML/CSS/JS)

ad5pef@r.postjobfree.com

https://eeasall.wixsite.com/website

Technology/SaaS

AI MadCap Flare

Adobe CS Python

AWS Solutions Pendo

Axure Robotics Coding

Chatbots Sharepoint/Confluence

CAD Sketch/Figma/XD

CSS/HTML/JS Usertesting.com

Jira Visio/Lucid/Draw.io

Skills/Processes

Agile/Lean Lo-Fi/Hi-Fi Mockups

Content Writing Rapid Prototyping

Design Systems Sketching

Icons/Illustration Strategy

Interactive Design User Research

Information Architect Usability Testing

Journey Mapping Visual Design

Localization/ML Wireframing

Multi-disciplinary Experience Designer

A motivated UX leader and advocate, who is agile, knowledgeable and passionate about UX Design, Research and Strategy. Works cross-functionally with pride by strategically developing influential ideas, efficient solutions and articulate designs. Career Experience

Lead CX/UX/UI Designer

Intervision -2023 to Present

● Collaborating with IV product team and AWS cloud services team to integrate custom instances of AWS Connect product as a platform and AI chatbot to new and existing call centers.

● Diligently advocated for UX in product meetings.

● Enhance experience of solutions to be marketed using AWS cloud services.

● Clients range from Gov. agencies (State of CA EDD, 311 call centers and online services) and Financial institutions. Lead CX/UX/UI Designer

Henry Schein One -2022 to 2023

● Audited and Lead UX/UI for new cloud based software to leverage large multi-location dental claim offices. Resulting in 20% faster user task completion.

● Undertook the discovery and design of a global design system to be applied to many products the company had acquired and wanted to integrate into a “one platform” concept.

● Inspired and mentored Intern and Junior level UX Designers.

● Created new and reimagined features for existing cloud and on-prem PMS products.

● Developed user surveys, personas, insights studies and usability testing to inform the design process, resulting in more relevant and contextual user experiences.

● Helped to build a strong internal UX Team by creating processes for documentation and common voice to help developers receive clear UX hand-offs for features.

● Initiated surveys and meetings with product teams to help with culture-shift, overhauling existing processes, evangelizing, strategizing, and educating anything UX.

Senior UX/UI Designer

Consulting- Amazon AWS -2022 (6 month contract)

● Supported the Storage Gateway product.

● Redesigned the File Share wizard.

● Researched other existing AWS pattern libraries by cross-functionally collaborating with other teams.

● Assessed and reconceptualized the existing user flow. Senior UX/UI Designer

Consulting- Express Scripts -2021 to 2022 (1 yearcontract)

● Simplified complex business requirements for the products team on a large new Saas product at Express Scripts Inc. in turn saving millions of dollars in lost revenue due to user-error.

● Conceptualized intuitive and functional designs in parallel to backend parameters.

● Simplified highly complex conditional backend queries into intuitive UI tool for pharmaceutical rebate calculation tool in turn saving millions of dollars in lost revenue due to prior user-error.

● Crafted custom icons and design system with pattern library to create cohesive features.

● Facilitated weekly demos present the designs to stakeholders and development on a weekly basis.

● Effectively documented final designs and functionality to communicate functionality to development. Lead Product Designer and Graphic Designer

Freelance Consulting (PaveTech.com a Probst Company)-2018 to 2021

● Aided thriving business to be better situated for acquisition.

● Transferred company, ecommerce and school website to AWS services. Then updated IA, logos and design to be consistent and user-friendly design.https://www.probst-handling.com/en+https://www.hardscapeschool.com/

● Simplified print layout for yearly product catalog and developed new online catalog.https://pavetech.com/en_us/

● Created logos, digital media, package designs and technical designs - Fortress Edging Formerly PaveTech https://fortressedging.com/

Lead UX Designer/Researcher, Content Writer and Illustrator Milestone Technologies AV (Legrand) -June 2017 toDec 2018

● Researched and performed consumer needs assessments with users and enlisting marketing specialists from Twitch.

● Conceptualized user setup guides with gamification/gaming experience for consumer gaming products.

● Gathered technical specs from subject matter experts, engineering drawings/ bills of materials, 3D models, and hands-on learning.

● Coordinated with regulatory compliance engineers to ensure documentation and UI content meets product safety standards and regulations.

● Maintained end user documentation for consumer AV products that are engineered and manufactured for Best Buy, Walmart, Target, Costco, ECHOGEAR on Amazon, Sonos.

Senior UI/UX Designer/Researcher and Content/Documentation Writer WEX Health a WEX inc. Company -2013 to 2017

● Pioneered UX for new features of SaaS and collaborative UX efforts with many teams to effectively design user-centered features with each quarterly release for SaaS.

● Transformed SaaS and online help system’s UX and UI to better support both internal employees and administrators.

● Facilitated user research, ethnographic research, user interviews, qualitative usability testing, task analysis and usability assessments.

● Created and updated visual design and icons to stay up to date with trends and changes in company branding.

● Designed and wrote content for online training manuals, user guides and release notes for SaaS. Senior UX/UI Designer and Front-end Web Development Merrill Corporation -www.merrillshop.com-2011 -2013

● Performed front-end and backend dev for customizable online products,

● Enhanced UI/IA/help content and supported B2B clients with UI of online stores.

● Reduced costs by promoting new UX designs when consulting with multiple clients.

● Developed new training experience for internal employees to reduce on-boarding time and enhance overall job satisfaction.

● Researched and troubleshot service requests and backend production requests. UI Localization Specialist and Department Manager

KJ International Resources -2008– 2010

● Established and managed a graphic design and desktop publishing department for a fast paced translation firm.

● Coordinated and delegated workload of 5 employees and minimized costs by contracting additional external vendors, improving processes for quality and overseeing the full production of translated documents.

● Supported clients, sales reps and project managers on technical details through the duration of each project and improving UI for localization by supplying UX consulting. As well as, support internal employees and external contractors daily on tools and applications.

● Headed initiative and development for extensive processes, procedures and training materials for the department and throughout the company.

● Created seamless on-boarding and cross-training experience for technical information, tools and applications for all employees within the company. Consistently, learning new software and training employees. Education

UX/UI Design CertificationBloc - San Francisco, CA Adobe Web Specialist CertificationBenchmark LearningCenter - Edina, MN BFA - Majored in Illustration College of Visual Arts- St. Paul, MN

Contact this candidate