Customer Service Inside Sales
Resume:
Nataki Jackson
Las Vegas, NV *****
ad5pe7@r.postjobfree.com
My objective is to work in a position that allows me to utilizes my extensive sales and customer service experience in a challenging work environment. I enjoy positions where I have to strive to meet and exceed daily, weekly, monthly sales goals or quotas. I feel that a position that keeps me accountable and measures my stats will allows me to feel excited and keep me motivated. I want to give the customer a great experience and be able to deliver. I want to be that agent they call whether they have a complex issue or a simple query. I enjoy a position where I allow the customer to feel heard and get their problem resolved quickly. I am willing to relocate or work remotely. Work Experience
Inside Sales Representative
UnitedHealth Group - Las Vegas, NV
January 2023 to Present
As a Inside Sales Representative I am responsible for identifying and closing opportunities by demonstrating the value proposition of Change Healthcare solutions. This role makes and receives calls with the intent of selling products/services or renewing existing contracts. Key activities include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions
(product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/ client with moderate variables in geography and/or customer complexity. The Inside Sales Executive is responsible for developing product or service knowledge to support customer questions and promote offerings and utilizes sales techniques and product knowledge to meet or exceed an established sales quota.
Temporary New Home Sales Consultant/Leasing Agent
JWilliams Staffing - Las Vegas, NV
January 2023 to Present
As a temporary New Home Sales Advisor/Leasing Consultant I am responsible for greeting prospective buyers/renters and current residents/home owners. I provide excellent customer service experience. I answer calls and inquiries in the New Home Sales office/leasing office along with setting appointments for prospects to visit the office and the community. I represent Home builders and apartment community, ultimately assisting in sales. I qualify leads to help generate prospects for the community, and assist residents with service requests and general questions about the community and home. I have worked with various Builders and property management companies across the Las Vegas area Tri-Point Homes, Toll Brothers, Beazer, Lennar, FPI, PMG, RPM, and Greystar to name a few. Real Estate Agent
Keller Williams Hollywood Hills - Los Angeles, CA
May 2022 to March 2023
Working as a full time agent in the Keller Williams Hollywood Hills office as a independent agent. I am responsible for acquiring listings and assisting buyers with purchases. I spend most of my day cold calling home owners and buyers and targeting certain areas that I can door knock. I also attempt to set appointments so I can present a listing presentation and secure listings. My specialty is Multi family or Commercial properties working with investors and groups that are interested in investment cash flow properties.
Senior Benefit Consultant
Health IQ - Remote
April 2022 to January 2023
As a Senior Benefit Consultant I served as a trusted expert on all things Medicare insurance-related and had access to the nation's best carriers (Humana, Anthem, UnitedHealthcare & more!). My goal was be to match customers with an insurance plan that fits their needs and budget. At Health IQ the sales philosophy that our top producers had was to always be doing what they do best, selling! I was primarily handling inbound calls from consumers interested in saving on their Medicare expenses and optimizing their benefit coverage while also helping build your client portfolio through outbound consumer engagement efforts.
Licensed Insurance Agent Property & Casualty
TTEC (USAA Insurance) - Remote
February 2022 to April 2022
Working as a licensed agent I help new and existing members resolve issues, and advise them on insurance plan options that help give them peace of mind. If they have a complex issue I am able to guide them through the process. It's about getting answers for customers quickly and efficiently. I also do a lot consulting the member or prospect on products with compassion and resolving their issues with a smile. I know that when it comes to my role I am the difference between their customer experience being just average or an exceptional one.
Licensed Health Insurance Agent
Horizon Blue Cross Blue Shield of New Jersey - Remote August 2021 to February 2022
(Contract Open Enrollment) I answer inbound calls from Horizon Blue Cross Blue Shield New Jersey prospects inquiring about open/special enrollment opportunities. I am able to get prospects enrolled in various Omnia Horizon plans either on or off the marketplace. I am certified to enroll prospects into Get Covered New Jersey, a premium tax credit subsidy that pays for a portion of the cost of the monthly premium. My daily routine consists of taking inbound calls documenting traffic in salesforce, setting call backs, and emailing members/prospects. I answer questions about plan distinctions and through fact finding I am able to suggest the best plan that meets the consumers needs. Sales Agent
Mutual of Omaha - Remote
January 2021 to October 2021
I answered inbound calls from prospects inquiring about Mutual of Omaha's products. I am able to remain abreast of policy provisions, rates, and direct to consumer marketing campaigns. I am able to turn prospects into members and submit applications, close the sale over the phone when appropriate. The daily routine consists of me receiving incoming calls from existing customers and being able to efficiently use multiple on-line resources to answer customer questions. I resolve issues, striving for first call resolution. I efficiently and accurately document customer interactions. I promote features and benefits of additional Individual Financial Services products and services during calls; and cross-sell products AD/Term/Whole Life, Medicare Sup, etc.
SSR-Guide
Assurance (Prudential Financial) - Houston, TX
September 2020 to May 2021
As a Sales Support Representative I was the first face and voice to customers who are excited to learn more about what Assurance can offer them. The main goal is to entice the customer about the insurance product they inquired about (Life, Auto, Home, Medicare, Mortgage) and get them transferred to an agent. Working with a team and adhering to current goals and metrics that should eventually lead into becoming a licensed agent.
Claims Specialist
Asurion - Houston, TX
April 2020 to December 2020
Working as a (Remote) Claims Specialist for the Mobile departments client (Cricket). I take incoming callers claims for Insurance Cricket Protect. Verifying customers, resolving problems, and assistance getting claims approved. Working with claims adjusters and underwriters to get the claim file completed. Account Representative
LTD Financial Services, L.P. - Houston, TX
January 2020 to April 2020
I work as a account representative collecting on past due over due credit card, student loan, and delinquent property management accounts. Called all customers in my queue that are past due Inform clients of overdue accounts and amount currently owed. Attempt to collect payment or make payment arrangements. Ensure all customer information is correct, including phone numbers and addresses. Make detailed notes made follow-up phone calls on customers that you must leave a message with. Maintain good customer service relations with customers, sales, and other members of this company. I am a re-hire I worked in this role as a Commercial collector in 2009. Realtor
Rodeo Realty - Beverly Hills, CA
May 2016 to October 2019
I am currently working as a full-time Realtor with Rodeo Realty owned by Syd Leibowitz. I work as an independent agent procuring clientele through my own marketing plan efforts. I have previously worked with developers in a leasing role where I managed to fill numerous housing projects with renters, and I currently working on transitioning these leads into future clientele. As an agent, I am responsible for helping my clients rent, buy, or sell property. I perform duties such as studying property listings, interviewing prospective clients, accompanying clients to property sites, with discussions about conditions of sale, and draw up real estate contracts and offers. Travel Sales Consultant
Viking River Cruise Company - Woodland Hills, CA
December 2013 to December 2016
I worked as a travel sales consultant for Vikings Travel Agent department taking inbound sales related calls for river cruise packages. The position consisted of daily customer service calls. Data entry, policy look-up, and general sales calls. The sales team was responsible for meeting and exceeding sales goals assessed on a weekly, monthly, and annual basis.
Leasing Agent
CSI Career Strategies - Los Angeles, CA
August 2002 to May 2012
I worked as a Temporary, Temp-to-Hire, and Full time leasing agent at numerous properties in Los Angeles, and Ventura County. I also worked full time directly at companies such as Camden properties, Mayer Management, ENS Ring, Essex Property Management, William Lyon Management, BRE properties, and Equity Residential. Working for the properties at a Leasing agent capacity, as well Assistant Property Manager. I also worked off contract as a full time employee for Camden properties, Mayer Management, William Lyon Management, and BRE Properties. I have numerous certifications in real estate and property management as well.
Accounting/ Billing Clerk/Collections
NBC Universal - Century City, CA
June 2006 to September 2009
I worked a short term contract position through Account Pro's and I was awarded the opportunity to work full time with NBC Universal after a 6 month contract ended. I went on to work full time with the studio for a 38 months. Working as a union staff member with Motion Picture union benefits. Through Account Pro's I continued working mostly contract positions for numerous corporations like Freemantle Media, McCann Erickson, Karl Storz Endoscopy, LTD Financial Services, Law Office James A. West, and Allied Data Corporation.
Education
High school or equivalent
University of Illinois Springfield Liberal Studies - Springfield, IL January 2013 to December 2016
Skills
• Inside Sales
• Medical Billing
• Yardi
• Sales
• Salesforce
• Financial Services
• Property Leasing
• ICD-9
• Pricing
• Customer Service
• Property Management
• CRM
• Powerpoint
• Marketing
• Account Management
• Outside Sales
• Negotiation
• Administrative experience
• Sales
• Cold calling
• Inside sales
• CRM software
• Salesforce
• Negotiation
• Social media management
• Customer service
• Pricing
• Property management
• Project management
• NetSuite
• Insurance Sales
• Upselling
• Microsoft Outlook
• Sales Support
• Telemarketing
Certifications and Licenses
Property & Casualty License
Real Estate License
Life Insurance License
Personal Lines License
Insurance Producer License
Life & Health Insurance License
Contact this candidate