Customer Service Advocate
Resume:
Marlo Sladek
Customer Service
Georgetown, TX ***26
ad5pdq@r.postjobfree.com
I have over 6 years of experience working in a clinic setting. I have recently worked remotely as a customer care advocate for over a year. I am organized and detailed oriented. I am a quick learner, I can do anything I set my mind to do. I believe I can be a great asset. I work great with others and enjoy helping others. I take my job seriously. I have experience with patient care and office management. Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
UnitedHealthcare - Remote
January 2022 to May 2023
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Office Manager
Miracle Ear - Georgetown, TX
March 2015 to January 2022
Office manager for the Georgetown Miracle Ear for 6 1/2 years I schedule, reschedule and cancel patients appointments Verify insurance
Accounts receivable
Submit Loss & Damage claims
Clean patients hearing aids, pair theirs aids to phones, tablets and TV streamers Order hearing aids, accessories, supplies for office, supplies for consultant Typical office duties-answer phones, scan, email, file, make new patients folders Lead office manager over 13 other Miracle Ear stores in Texas- I train new office managers and their responsibility in the office and expectations- They will call me if they need help on invoices or have questions that they do not know how to do- Change warranty dates on products for them as well We have yearly and quarterly certifications
We have yearly trainings on expectations of managers/consultants on,new products reviews on our duties Administrative Assistant - Maintenance Department
LONG ISLAND VILLAGE - Port Isabel, TX
July 2013 to January 2015
Receptionist including answering phones
Write up work orders for employees
Write up board meeting minutes
Enter purchase orders and invoices
Purchase materials, parts, supplies and safety equipment for housekeeping and maintenance Receive calls from property owners re: repair, maintenance, cable at property sites Schedule: trash pick-up and "call before you dig"
Assist new employees with new hire paperwork
Set up maintenance and housekeeping schedules.
Payroll: Corrected errors on time cards and entered vacation and holiday time off and submitted. Cashier
Sam's Club - Round Rock, TX
October 2012 to December 2012
Cashier
Work on floor
Customer service, data entry, invoicing, sales
Veterinary Medical Care - Arlington, TX
June 2010 to May 2012
Taking information for dogs and cats for their vaccinations Account payable
Set up moblie clinic
Customer service, data entry, payables/receivables Moore's Tire & Retread - Tyler, TX
June 2004 to August 2009
General office duties
Education
12
Robert E. Lee High School - Tyler, TX
1990
Skills
• Accounts Payable
• Order Entry
• Administrative Experience
• Microsoft Outlook
• Office Management
• Medical Scheduling
• Accounts Receivable
• Insurance Verification
Languages
• Spanish - Fluent
Additional Information
SKILLS
Word, Excel and Power Point
Printer, scanner, fax machine
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