Customer Service Account Manager
Resume:
VARINDER PABLA
Professional Summary
Professional experienced in large volume production, gaining market share, customer service, personnel supervision, and staff development. Strong interpersonal and communication skills supporting a high level of professionalism, integrity, and enthusiasm. Adept at assessing people and responding to their unspoken concerns and personal needs.
Employment history
Luna Language Services, Greenwood, IN
Oct. 2022-Present
Interpreting for hospital, doctor offices, legal and other institutions which requires interpretation services for the Punjabi and Hindi language. Also translating documentations from Punjabi to English.
Valle Vista Health System, Greenwood, IN
Nov. 2021- May 2022
Working with outpatient treatment center as a step-down navigator. Providing outpatient treatment options to hospitalized patients in the inpatient unit.
Agency Owner, Allstate, Greenwood, IN
Oct. 2018– oct 2021
Owned and operated a successful agency specializing in multi-line insurance products. Supervised an administrative in-house staff of three. Maintained full P&L, risk management, payroll, hiring and marketing responsibilities. Realized steady business growth of an average of 28% in the past three years.
Account Manager, JS Pabla Trucking, Greenwood, IN
Jun. 2014 –Sep. 2018
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Supervise other clerical staff and provide training and orientation to new staff.
Resolve customer complaints regarding sales and service.
Receptionist, Valle Vista Health Systems; Indianapolis, IN
Nov. 2014 – Mar. 2017
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Contract Interpreter, Luna Language Services. Indianapolis, IN
Nov. 2011 – Jun. 2018
Provide Professional multi-language interpreting needs for clients that don’t speak English. Knowledge of medical terminology combined with great communication is essential for the functionality of this position. Successful completion of all job assignments in a timely manner while protecting the privacy of the clients.
Manager, Marathon Gas Station. Indianapolis, IN
Oct. 2007 – May. 2010
Inventory calculation and placing orders for products.
Recruiting of new employees. Training of new employee’s and keeping records of schedules and hours worked
Sales of all product’s including coffee, snacks, beer, wine and tobacco.
Responsible for car wash, vacuums and air tanks.
Sales Counselor / Supervisor, CP Morgan. Indianapolis, IN
Nov. 2005 – Oct. 2007
Explain products or services and prices, and answer questions from customers.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to donate.
Education
MedTech College, Greenwood, IN
Associate of Science, Nursing
Allstate Continuing Education
Property insurance and Casualty insurance License
Life & Health Insurance License
Personal Info
Phone:
Email:
ad5pdf@r.postjobfree.com
Address:
Greenwood, IN 46143
Skills
Managing employees
Independent contractor
Effective communication skills
Training and development
Proficient in Excel
Leadership
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