Customer Service A Team

STRENGTHS

Ability to lead a team of agents to

achieve the company’s goals.

C-Level relationship, Office

Management, Executive Support,

Report preparation, and

Confidentiality.

Dedicated, motivated, organized,

and focused to achieve set goals

with work quality consideration.

Ability to multi-task with high

leadership and organizational

skills.

Excellent time management

skills with a proven ability to

meet deadlines

Ability to handle dissatisfied clients

and remain calm always.

Experienced working in a team and

good negotiating skills.

Ability to pay attention to details

and communicate fluently both

Naomi Medugu,

Joseph.

Email: ad5pdb@r.postjobfree.com

Address: Abuja, Nigeria.

Telephone: 070********

LinkedIn:

https://www.linkedin.com/in/naomi-joseph-

9635071b1

PROFESSIONAL PROFILE

Goal-oriented Professional with 4+ years’

broad-ranging experience providing

Administrative service, Sales services

and customer service across NGO

healthcare, and outsourcing companies

(based in the USA and Nigeria). Highly

organized and detail-oriented, with a

proven ability to manage data, and office

functions, provide support, and facilitate

smooth operations while paying attention

to details and successful project

deliverable.

WORK EXPERIENCE

The VA Group:

Campaign: Reconstruct.

Kansas, USA. Remotely.

Virtual Assistant

Administrative Tasks - Email

Management to filter and file email,

Scheduling calendar make sure client

don’t miss any important meetings or

mails.

Appointment Setting - large amount of

inbound and outbound calls and also

convert inbound calls into hot leads and

schedule on google calendar.

Time Management - Mange the client

time and work with the ability to meet

deadlines.

verbally and written.

Ability to convert inbound leads

into sales.

Proficient in using MS applications,

Outlook, Google Calendar, and

Google Search.

Proficient in using CRMs like

Salesforce, VICIDIAL, Buildertrend,

MD365, Quickbase, Andor, Slack,

Teams, Any desk, Google

Calendar, CallHippo, Ring Central,

Human API, Hub Spot, Asana,

EOD, and Hub-staff.

EDUCATION

China Foundation International

Secondary School Atani Onitsha,

Anambra State. WAEC

Adamawa State University, Mubi

Adamawa State, Nigeria

B.Sc: Economics

CERTIFICATION AND TRAINING

Customer Service Training 2021

Outsource Global Technologies

Limited

Computer Certificate Course,

Zaria Kaduna. 2012.

Personal Safety and Security

Certificate Course. Save the

Children and CSOD

Foundation. 19/2022

Accelerated Jobberman Soft

Skills Training Certificate.

30/2022

Customer Service

Fundamental Certificate

Udemy. 05/2022

LANGUAGE

English

DigiReps:

Filtrous and Java Bar

Department( New Jersey USA) May

2023 Remotely

Sales Associate.

Converted hot inbound leads received

by CallHippo into appointments.

Appointment setting through cold calling

and scheduling on Google Calendar.

Follow up & follow through.

Cold email outreach.

Getting around gate-keepers

Identifying the right decision-maker.

Glutality UBPO.

08/2022 – Ended

Customer Management

Specialist/Sales (Call Center, Florida

USA. Remote)

I responded promptly to customer

complaints and inquiries while up-

selling the company’s products and

services.

Managed large amounts of

Outbound calls, chats, and other

communication channels.

Verified customer information, and

health insurance coverage, and

scheduled customers for a doctor’s

consultation.

Maintained a positive and friendly

tone with customers at all times.

Multi-tasked by maintaining several

live call conversations while

navigating through CRMs, entering

client data, and promoting positive

customer service.

Outsource Global Technologies

Limited, Mabushi Abuja and American

Citizen's Disability USA 01/2021

Ended

Customer Care Representative.

Electronic Medical Records (Call

Center, Massachusetts USA. Remote).

Managed large amounts of inbound

and outbound calls promptly.

Hausa and

Igbo

REFEREES

On Demand

Multi-tasked by maintaining several

live call conversations while

navigating through CRMs, entering

client data, and promoting positive

customer service.

Regularly engage with patients to

update their health charts.

Monitor patient medical records by

setting up password codes for

patient accessibility.

Created patient portals using human

API and Salesforce.

Appropriately dispose of calls

professionally.

Clinton Health Access Initiative,

Chikun, Kaduna 10/2020 - 03/2021

Data Collector

Tracked records by scanning the

assigned areas to collect

demographic information for record

and reporting purposes.

Used CTO System survey to handle

malaria, and cholera in children

under age 5.

Ensured that products (Drugs) are

well organized and stored in a clean

and visible area.

Followed detailed instructions, by

helping to monitor the equipment and

goods.

Gathered and input survey data into

databases.

Diction Plus Academy, Barnawa,

Kaduna 09/2019 – 08/2020

Front Desk Officer

Kept the front desk tidy and

presentable with all necessary

materials.

Greeted and welcomed guests.

Answered customers' questions and

addressed complaints.

Answered all incoming calls.

Received letters, packages, etc., and

distributed them.

Checked, sorted, and forwarded

emails.

Kept updated records and files.

Danish Refugee Council, Michika,

Adamawa 02/2018 to 07/2019

Outreach Specialist

Assisting WFP World Food Program,

GFD General Food Distribution.

Community Engagement and

Sensitization on livelihood, nutrition

screening, education, sanitation, and

collection of data from vulnerable cases.

Demonstrated ability to file documents

as required.

To ensure and maintain transparency in

the implementation of assigned

activities.

.

Contact this candidate