Administrative Assistant Customer Service
Resume:
DAISY RUIZ
Cresco PA *****
ad5pcg@r.postjobfree.com
OBJECTIVE: To obtain a challenging position within an organization where I will utilize my skills and further my professional growth.
SUMMARY OF QUALIFICATIONS
●Extensive experience in the caregiving field: providing ongoing care to children and youth in different developmental stages.
●Demonstrated ability to work with clients/customers of different cultures and diverse socioeconomic backgrounds.
●Ability to handle multiple tasks simultaneously in a busy work environment.
EXPERIENCE
Lvhn
Scheduling coordinator
(5-15/23- present)
Answer phones, speak to patients, book appointments for them transfer phone calls to the right destination. Make them feel comfortable when they speak to you due to them some of them being under distress. Write notes to the nurses and Dr's.
Wawa Inc
customer service
(9-12-22 - present)
Make sure the customers are satisfy and find what they are looking for. Make the customers feel welcome. Ring then customers out always have a smile in my face and have a warm heart for what I do. Pack take out bag for the customers making sure all their food is packed well.
Pocono Mountain School Mountain-PA
Administrative assistant sub
(8-27-19 – 8-27-22)
Answering phones, and directing them to the right person and answering questions. Doing excel charts on the computer for the assistant administrators. Filing and alphabetized papers. Make sure that the computers are shut off properly at the end of the day and the office is clean. Come prepared to assists the students and parents with any concern they have.
NTA
(8-27-2021– 8/22)
Monitor the students in the hallways making sure they go to class and that everyone is safe also the teachers. When they are in the cafeteria making sure there are no conflicts between students. Whenever there is a problem we report it to our boss. Complete any training that’s required.
Summit lanes Bowling Alley
(2-26-21- 6-18-22) part time
Front desk register the customer as they come give them there lane where they going to play. Make sure they rent out the shoes to play, Wyeth they need help on the lane plbe attentive, when they leave clean up the are for the next person.
Bartender (RAMP certified)serve alcohol to customers 21 and older ID them. Make sure I be mind set on thiere alcohol in take. Clean up my are at the end of the day.
Chipperfield Elementary School- Stroudsburg, PA
Dishwasher
(04-26-19 – 7-18-19)
Wash all the plates, pans, take out the portable stove to the cafeteria. Help out other staff with their work if needed. At the end of the day pull apart the dish washer and clean it.
Complete all my training within the company
Pyramid Health Care- Quakertown, PA (10-23-18- 04-15-19)
Driver
Drive the clients to their destination. Pick them up and take them to the rehab center for them to get the help that they need and required. Make sure the clients are taken care of while they under my vision.
Complete all my trainings within the company
Kids Peace/KidsHaven - Bethlehem, PA (01/2018- 9-23-18)
Youth Care Worker 1
Provide direct supervision in a shelter care environment; to youth in custody of the Office of Refugee and Resettlement. Assure client’s basic needs daily needs are met. Provide clients with support and help when needed. Write daily report of clients. Communicate with clinicians and caseworkers regarding client concerns. Brief co-workers on daily updates. Maintain a safe play environment. Assist clients in completing weekly phone calls to their families/sponsors. Attend weekly staff meetings to discuss overall house issues/concerns. Attend ongoing yearly mandatory trainings.
SCO Family Of Services-Brooklyn, NY(08/2010-08/2011)
Foster Parent Advocate/ receptionist
Coordinated conferences with parents and children when necessary. Accompanied some of the children to their doctors appointments, Completed home visits monthly. Contacted parents via telephone daily.
Documented the conduct of the children in their home; Utilized computer to document reports/progress.
Updated supervisor monthly-on the status of the children in every home.
Child Developmental Center-Fort Meade, MD (06-2011-8/2009)
Child and Youth Program Assistant
Assisted the children (all age groups) with their daily needs. Helped school aged children with their homework. Set up field trips and activities for all the children. Monitored the youth in our care to assure they were safe. Maintained a safe play environment. Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
SCO Family For Teens-Brooklyn, NY (6/2009-11/2006)
Foster Parent Advocate/ receptionist
Set up conferences between parents and children when necessary. Accompanied children to their doctors appointments. Completed home visits monthly and as needed. Completed daily follow up phone calls to parents house. Utilized computer to input reports related to the conduct of the children. . Updated supervisor on a monthly basis- on the status of the children in every home.
St. Christopher Ottilie - Brooklyn, NY(4/2006-12/2003)
Foster parent
Helped the children with their physical growth and development. Assisted the agency in the development and implementation of case worker plans for the children in our care. Communicated and coordinated with program staff.
DR. Mukund Moody- Brooklyn, NY (9/2001-10/2003
Pediatrics medical office assistant
Collect co payments, make appointments, verify appointments, sometimes assist the Dr with patients in the room. Welcome all the patients and accommodate them.
EDUCATION: Pacific High School (2000); High School Diploma
LANGUAGES: Read and Write Spanish (fluent)
LICENSE: Foster Parent
Certificate: CPR and Health Aid
All my school clearance and the child abuse certificate
RAMP Certified
REFERENCES: Available upon request
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