Technical Project Manager

Christopher “C.P.” Thompson, MBA

267-***-**** ad5pc3@r.postjobfree.com Nashville, TN

TECHNICAL PROJECT MANAGER

IT Management Leadership Results-driven

Experienced technical project manager with 25+ years in IT, adept at leading cross-functional teams to deliver projects on time and within budget. Skilled in cost-saving initiatives, infrastructure optimization, and stakeholder relations. Proficient in risk management, process improvement, and team leadership.

WORK EXPERIENCE

Selfhelp Community Services Project Manager

2021-2022 New York City, NY

• Executed exhaustive true-up inventory assessments for all data circuits, integrating fault- tolerant links, and thereby achieving a notable 20% reduction in expenditures while enhancing system reliability and resilience.

• Led the transformation of physical fax systems to e-fax solutions, slashing processing timelines from hours/days to minutes, and fortifying document security in the process. Sungard Availability Services Project Manager

2014-/2019 Wayne, PA

• Led a comprehensive modernization initiative to transition all data centers and offices from a Nortel telephony infrastructure to Avaya VoIP, resulting in operational savings of $2.79m.

• Identified and decommissioned redundant data and voice circuits, yielding an annualized savings of $720K across 61 data centers and offices. McGraw Hill Test Manager

2011-2013 East Windsor, NJ

• Directed business acceptance testing within an onshore/offshore model to enable an orderly and successful transition from Lawson Financials to Oracle E-Business Financials.

• Facilitated and streamlined meetings between the business and development to foster open communication and address concerns.

121 Media Test Manager

2010-2011 London, England

• Led the integration testing of in-house developed software product and the Oracle E-Business Suite Financials, improving financial management and operational efficiency. AXA Test Manager

2008-2009 Bristol, England

• Wrote the program test plan that delineated time-lines, milestones, and success criteria that proved a vital cog in enabling the company to deliver AXA Elevate® to 1200 financial advisors. Group 4 Securicor Test Manager

2008-2008 London, England

• Led a team of 3 for the acceptance and verification testing refresh effort for 4 racks of servers and software to enable a seamless transition for the primary and D.R. operation sites. Sainsbury’s Test Manager

2006-2007 London, England

• Managed a team of 6 personnel in the Business/User Acceptance Testing of Retalix’s Point of Sale software that was later successfully deployed to 490 supermarkets and 298 stores. BT Group Test Manager

2003-2006 Leeds, England

• Led the acceptance, regression, performance, and system testing with a team of 14 and a budget of $2.7 million to ensure successful implementation of a single-sign-on solution for 300,000+ clinicians.

Netscape Communications Technical Support Engineer, Trainer, Test Manager 1995-2002 Mountain View, CA

• Enabled customers by delivering exceptional technical support and comprehensive training sessions on Internet Server and E-Commerce products, leading to heightened proficiency and enhanced client satisfaction.

Network Peripherals Inc. Technical Support Engineer 1992-1994 Milpitas, CA

• Successfully addressed and resolved 500-600 customer issues annually across a spectrum of high-speed network equipment.

Shiva Corporation Technical Support Engineer

1990-1992 Cambridge, MA

• Empowered hundreds of customer IT teams in maximizing the utilization of Shiva's LAN and WAN products..

SKILLS

• Project Management models: waterfall, agile and hybrid

• Telephony: Avaya Voice over IP, Call Center software/environments, and SIP trunking

• Network infrastructure: concentrators, bridges, routers and gateways

• Database: Oracle, Progress, MySQL, and Microsoft Access

• Project Management software: Microsoft Project, Smartsheet

• IT Service Help desk and Bug/Issue Tracking: ServiceNow, Jira

• Requirements Management: IBM Rational Requisite Professional

• Application Life Cycle Management: HP ALM (formerly know as Quality Center/Test Director)

• Office Applications: Microsoft Word, Excel, and PowerPoint EDUCATION

• M.B.A.: Finance - University of Notre Dame Notre Dame, IN

• Bachelor of Science: Management Information Systems - Babson College Babson Park, MA SABBATICAL

03/2022 - Present

• Traveled to 21 countries on 5 continents, experiencing diverse cultures and landscapes. Attended dozens of festivals including Burning Man in Black Rock City, Oktoberfest in Munich and St. Patrick’s Day in Dublin.

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