Customer Service Data Entry
Resume:
Benjamin Relph
Bowie, Maryland *****
ad5pao@r.postjobfree.com
EDUCATION
Attended Westwood College Arlington, VA studies for Bachelor of Science degree completed 36 credit hours toward Associates Degree in IT Network Management also attended Prince George’s Community College
SUMMARY OF SKILLS
Highly motivated, thorough and precise in attention to details; excellent analytical and organizational skills; ability to complete multi-tasks within time constraints ; outstanding customer service, willing to do whatever is needed to meet company objectives. proficient skills in Excel, Lotus 123, Microsoft Word, in addition Outlook Express, One Write Plus, Microsoft Publisher and Power point.
WORK EXPERIENCE
Photo labortory technician District Photo Inc. (301) 937 - 5300
July 10, 2020 - January/ 2021 10501 Rhode Island Ave. Md. 20705 Supervisor: Amber/Jason
Greeted and assisted guest/ customers along with Lab Technicians, Prepare equipment for Running. Set-up and clean all Xerox Copiers Machine Parts. As a lab technician you will have weekly and some daily maintainence for all copiers. Change appropriate machine equipment daily Photo Assignments/Jobs/ also editorials and Books Customers and Clients
Participate in weekly team projects as assigned, maintained office service contracts. copy paper,ink cartridges
fax equipment,etc). Received and mail any express, mail packages for staff members. assistance to visitors to the office
Cashier/Clerk Associate Giant Inc. Str(310) (301) 809 - 3150
June 7, 2019 - January/ 2020 15520 Annapolis Road, Md. 20715 Supervisor: Keke/Erin
Greeted and assisted guest/ customers also team assoiciates, Prepare the Register for cash and Credit Charges, stamps, and electronic fees, clean all appropriate areas for equipment and customers
Participate in weekly team projects as assigned, maintained office request, bi-weekly service contracts information for office equipment and supplies, (zerox copy paper,ink cartridges, fax equipment,etc).
Received and mail any express, mail packages for staff members. assistance to visitors to the office; determined the nature of the request and directed them to the appropriate staff. Answered (telephone 33 lines), data entry for customer service inquiries, data entry for warehouse invoices, and other Store documents. pertaining to verification orders and payments,
Warehouse Associates Biglots Inc. (301) 352 - 6205
July 14, 2013 - January 2017 4420 Mitcheville, Md. 20716 Supervisor's: Laura Sepcot/Nate Kirkbaum
Participated in various team projects as assigned, maintained office request, bi-weekly service contracts information for office equipment and supplies, (zerox copy paper,ink cartridges, fax equipment,etc) received and sorted mail and prepared express mail packages for staff members. Greeted visitors to the office; determined the nature of the request and directed them to the appropriate staff. Answered (telephone 33 lines), data entry for customer service inquiries, data entry for client invoices, and other company documents. pertaining to verification oders and payments,
Prepared client proposals for funding sources. Typed memos, forms, reports and other correspondence. Performed data entry for funding sources and client accounts.
Lead Service Attendant/Amtrak On Board Service Washington, DC 202-***-****
April 2008 – October 2008
Provided arrival and departure times for passengers, greet and assist passengers, provide ticket information, travel fares and accommodations
Prioritize emergency standards and routines, assess the work area for safety hazards, and insure the safety of passenger before and after boarding
Routine information on a scheduled basis for position and assignment, report for assignment in the standard work uniform, report for position with the required equipment
Provided service for first class passengers, passengers in business and coach travel. Prepare work area within a timely manner for departure, follow closing procedure for work and staff area, submit calculations for paperwork and report documentation to your OBS supervisor.
Executive Escalations Represenative XM Satellite Radio Washington,DC 202-***-****
January 2008 - April 2008
Provided customer service for initial XM Radio accounts, informed customer of status of account service profile and activities
Provided account holders instructions and information needed to retrieve billing from internet, processed payments made to the XM service account
Provide information on the companies profile and structured programming channels, scheduled and coordinated Executive and Marketing Conferences
Established client accounts files and retrieved records as requested. Maintained service contracts information for office equipment and arranged for repair. Maintained inventory and ordered of necessary supplies
Claims Representative Insurance Service Adjusting Co. Sunrise, FL 954-***-****
November 2004 - February 2005
Provided front line customer srv/Call Center / hurricane emerg. /on the phone and in person,/switchboard 20-40 lines, responded promptly to inquiries of the status of claims. Gathered, examined and retained relevant documents to complete and/or close out claim filed
Reviewed, retrieved, and achieved filed claimant information needed to maintain proper case files, tracking and updated transactions and credited accounts daily to maintain accurate data in the system.
Prepared check log, and input information for posting. Informed unit offices when transactions were completed, maintained inventory and ordering office supplies, received and sorted mail and assistance with express mail packages
Administrative Assistant Commerce Funding Corporation Vienna, VA 703-***-****
September 2000 - May 2004
Greeted visitors to the office; determined the nature of the request and directed them to the appropriate staff. Answered telephone and provided responsive answers to customer inquiries
Received and reviewed funding and lending contracts, tracked invoices, and other documents. Verified invoices for payment, initiated payments and disbursement of funds. Scheduled weekly staff meetings
Prepared client proposals for funding sources. Typed memos, forms, reports and other correspondence. Performed data entry for funding sources and client accounts. Updated and maintained office files both computed and on paper.
Scheduled and coordinated Executive and Marketing Conferences, established client accounts files and retrieved records as requested, maintained service contracts information for office equipment and arranged for repair, maintained inventory and ordered of supplies, received and sorted mail and prepared express mail packages for staff. Posted building notices, security awareness and maintenance information. Participated in various team projects as assigned.
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