Data Entry Administrative Assistant
Resume:
Donna
McCoy
Experienced professional with a
background in healthcare, customer
service, and customer care. Skilled in
administrative and secretarial duties,
specializing in hospital settings. Motivated
team player dedicated to creating job aids
to assist colleagues in reaching
departmental goals. Proud of maintaining a
high level of professionalism and
enthusiasm in the workplace.
Modesto, CA
ad5pa2@r.postjobfree.com
Experience
Dec '21 - Current Modesto, CA
Administrative Assistant
Sylvan Eye Associates Corp
Expertise
Customer Service
Mastery
Data Entry & Analysis
Advanced
Insurance Billing
Advanced
Education
Phlebotomy Certification
ACI Career College
2008-2008
References
Jill Pfahnl DoorDash LLC
Senior Success Manager
ad5pa2@r.postjobfree.com
Administrative Professional
Medical terminology
Mastery
Cross-functional Problem Solving
Advanced
Microsoft Office & G-Suite
Proficient
Patient Account Management: Responsible for managing patient accounts, including invoice preparation and overseeing the patient schedule.
Data Management: Proficient in inputting patient
information and maintaining accurate and up-to-date records using computer software.
Insurance Coordination: Acquire and record medical aid details from patients, and collaborate with medical aid companies to obtain payment authorization from patients. Billing Expertise: Stay current with medical service rates, networking to improve job knowledge and skills to ensure accurate and up-to-date billing.
Meticulous Record-Keeping: Ensure meticulous handling of patient records, accounts, and payments to maintain accuracy and compliance.
Compliance and Regulations: Follow work procedures meticulously, ensuring strict compliance with
hospital/clinic rules, as well as state and federal laws and regulations.
Exceptional Patient Care: Provide outstanding service by addressing inquiries, resolving issues, and ensuring patient satisfaction, fostering positive relationships and enhancing the overall experience.
Accurate Data Entry: Proficient in entering and
maintaining data with a high degree of accuracy and attention to detail, ensuring reliable and organized records. Remote & Hybrid Available
July ‘18 - Dec ‘21 Modesto, CA
Phlebotomist
Quest Diagnostics Health & Wellness
Phlebotomy Expertise: Proficient in drawing blood
samples from patients in medical labs, ensuring accurate and painless procedures.
Sample Labeling and Documentation: Adequately label blood samples with patient information, maintaining precise records for efficient tracking and analysis. Diagnostic Testing: Conduct a variety of tests on blood samples to identify underlying medical conditions, aiding doctors in accurate diagnosis and patient care.
Attention to Detail: Pay meticulous attention to sample collection, labeling, and documentation to ensure
accuracy and reliability of test results.
Collaboration with Medical Team: Collaborate effectively with doctors and healthcare professionals, providing crucial information and contributing to comprehensive patient care.
Dec ‘08 - July ‘18 Atwater, CA
Lab Assistant/Phlebotomist
Oak Valley Hospital District
Laboratory Testing: Proficient in conducting various laboratory tests, ensuring precision and reliability in results.
Sample Preparation: Skilled in preparing samples
meticulously, following established protocols to maintain the integrity of specimens.
Data Accuracy: Produce accurate and reliable data by following precise procedures, contributing to the
generation of valid and trustworthy results.
Safety Adherence: Strictly adhere to safety guidelines and protocols, ensuring a secure working environment for oneself and colleagues.
Equipment Maintenance: Proficient in maintaining and calibrating laboratory equipment, ensuring optimal functionality and accuracy in testing processes.
Quality Control: Contribute to quality control initiatives, verifying and validating test results to uphold the highest standards of laboratory practices.
Procedural Adherence: Follow established laboratory procedures diligently, maintaining consistency and reliability in testing methods.
Collaborative Contribution: Work effectively within a team environment, collaborating with colleagues to enhance the efficiency of laboratory operations and contribute to the collection of valid results.
Jun ‘04 - Aug ‘06
Customer Service Representative- Accuracy Team
A T & T Mobility
Customer Support Expertise: Proficient in handling multi- line calls, providing product troubleshooting, processing payments, and analyzing account usage to accommodate customers' needs effectively.
Promotion to Accuracy Team: Recognized for
exceptional performance and promoted to the Accuracy Team, showcasing strong attention to detail and accuracy in work.
Account Audits and Performance Evaluation: Conducted comprehensive account audits, evaluated performance reports, and administered feedback to managers
regarding representatives' performances, ensuring high- quality service delivery.
Issue Resolution: Effectively resolved extensive customer issues by proactively reaching out to customers,
demonstrating excellent problem-solving skills and commitment to customer satisfaction.
Data Analysis: Utilized data analysis skills to review appropriate plans for customers, ensuring tailored solutions to meet their specific requirements.
Payment Processing: Managed payment processing
efficiently, maintaining accuracy and confidentiality in financial transactions.
Communication and Follow-Up: Demonstrated strong
communication skills by calling customers back to resolve issues, ensuring effective follow-up and customer
relationship management.
Modesto, CA
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