Customer Service Representative
Resume:
Brenda Roberson
Professional Customer Service Manager
New Ulm, TX 78950
ad5p9g@r.postjobfree.com
Seeking employment with a company in which I can contribute using my strong organizational skills and high energy. I am a self-Starter with the ability to multi task. Experienced in customer service with excellent time management and problem solving skills. A team player. Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Tufts Medical Center - Boston, MA
November 2021 to February 2023
I scheduled and cancel appointments, send notes to the doctor and nurses. Admin. Order prescriptions. I work on Citrix, Epic. Register patients for the patient portal. Patient Liaison
Christus St. Elizabeth Hospital - Beaumont, TX
June 2017 to May 2021
• Enroll patients in patient portal in order to see medical records.
• Go between Doctors, Nurses and patients.
• Assist patients with concerns and questions regarding their care.
• Helped with assisting the homeless with clothing and shelter.
• Gave out literature
• Assisted with directives
CNA - Certified Nursing Assistant
Arboretum of Winnie - Winnie, TX
February 2017 to June 2017
Bathing, getting patients up dressing them, feeding. Peri care. Taking blood pressures. Changing beds, showers.
Electronic Technician
Accu-Read - Beaumont, TX
2011 to June 2015
• Responsible for reading customers electric meters utilizing an ITRON FC 3000 instrument in a safe, accurate and efficient manner.
• Read and record meters indicating volume used by residential and commercial consumers to ensure accurate consumption and billing.
• Organize route maps/ plan route, complete time sheets and other paperwork as necessary.
• Inspects meter and connections for defects, damage and unauthorized use as required per contract. Enter information into hand held device.
• Read and record routes containing between 2000-2200 meters as assigned.
• Download data and re read data anomalies.
• Maintain and secure company equipment and all confidential information.
• Report to Supervisor and enter into hand held device any problems such as meter irregularities, damaged equipment, or impediments to meter access. Data entry operator
Coca Cola - Houston, TX
2007 to 2011
• Preform visual edits on invoices and return items as needed with correct codes.
• Key into computer system a substantial amount of data from invoices and check images.
• Assist in distributing reports to management.
• Maintained acceptable levels of quota and quality in order to meet the needs of company.
• Managed additional responsibilities including troubleshooting, file backups, regular updating, general clerical duties and retrieval of data, as required. Caregiver
Synergy Hire LLC - Beaumont, TX
August 2004 to February 2010
Daily care for patients, feeding them, preparing food. Light house work. Bathing and dressing patient, medication reminders. Doctor visits errands.
Sales representative
Just Benefits Insurance Company - Houston, TX
September 2002 to December 2007
• Responsible for explaining features, advantages and disadvantages of various policies to promote sale of insurance plans to 25 additional inside sales associates.
• Sell various types of dental insurance policies to business and individuals on behalf of various insurance companies.
• Call policy holders to explain policy and to analyze insurance program and suggest additions or changes, or to change coverage requirements as needed.
• Calculate premiums and establish payment method.
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
• Perform administrative tasks, such as maintaining records and handling policy renewals.
• Complete reports, ready and route mail/ e-mail, coordinating with supervisor to establish goals and objectives.
Customer Service Representative
AT&T Company - Austin, TX
1990 to 1996
directing customers to appropriate department staff for assistance.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customers' complaint; determining the cause of the problem; selecting and explaining the nest solution to solve the problem and expediting correction or adjustments.
• Prepare product or service reports by collecting and analyzing customer information
• Answer questions about warranties or terms of sales
• Contribute to team effort by accomplishing related results as needed. Education
AA in Computer Science
Temple Junior College - Temple, TX
August 1978 to August 1980
Taylor High school
May 1978
Skills
• Attention to detail (10+ years)
• Home Care (10+ years)
• Hospice Care
• Documentation review
• Patient care
• eClinicalWorks
• EMR Systems
• Vital Signs
• Medical Billing
• Negotiation
• Caregiving
• Customer service
• CPT coding
• Medical coding
• Medical records
• ICD-10
• Epic
• ICD-10
• Epic
• Medical terminology
• EHR systems
• Phone etiquette
• Multilingual
• English
• Data entry
• Communication skills
• Analysis skills
• Medical office experience
• Sales
• Inside sales
• Clerical experience
• Windows
• Medical terminology
• Software troubleshooting
• Cash register
• Insurance sales
• Conflict management
• CRM software
• Epic
• EMR systems
• Medical records
• Analysis skills
• Citrix
• Medical coding
• iOS
• Hospital experience
• Vital signs
• ICD-10
• Fair Housing regulations
• Computer science
• Negotiation
• Team management
• SharePoint
• Accounting
• Documentation review
• Medical billing
• Transportation management systems
• Cash handling
• HIPAA
• Personal assistant experience
• Visio
• Medicare
• Computer skills
• Insurance verification
• Microsoft Outlook
• Microsoft Office
• Data entry
• Communication skills
• Time management
• Bilingual
• Linux
• Java
• ICD-9
• Agile
• Microsoft Powerpoint
• Medical Scheduling
• Computer Networking
• Computer Networking
• Computer Networking
• Customer service
• Product demos
• Organizational skills
• Medical collection
• CPT coding
• Care plans
• Technical support
• ERP systems
• Microsoft Word
• Sales support
• Microsoft Excel
• B2B
• B2B sales
• EDI
Certifications and Licenses
CNA
March 2017 to Present
Diploma and CNA license
CPR/First Aid
Certified Nursing Assistant (CNA)
Life and Health Insurance
Driver's License
Certified Medical Assistant
CPR Certification
CCMA Certification
Additional Information
SKILLS SUMMARY:
Excellent data entry skills with emphasis on accuracy, attention to detail. Excellent team worker.
Ability to multitask, exceptional organizational & planning skills. Proficient in Microsoft Word and Excel
Ability to prioritize, adapts to sudden changes in work schedule and work in a demanding environment.
Contact this candidate