Social Media Project Management

Robin Harris

Wesley Chapel, FL ***** • 502-***-**** • ad5p94@r.postjobfree.com

Professional Summary

Highly motivated Quality Compliance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Train all employees on revised SOP/Work instructions. Dedicated to quality and accuracy. Solid handling of multiple projects. Skills

Problem Solving experience with reporting and

performance analytics tools.

Advanced knowledge of Excel, SQL and Access

Organized work flow & ability to identify KPI's

and business performance metrics.

Concise project management and,

communication, and documentation skills to

organize successful delivery of services reports

and training of teams to ensure compliances.

Detail Knowledgeable FDA and government

agency laws and regulations

Innovative training style for adult learners

Critical thinking, emotional intelligence and

warehouse operations knowledge.

Ability to work and communicate

collaboratively with different areas to develop

and deliver reports analyzer non- compliant

matters.

Consult with client/Participated in a Pfizer

ServiceNow Products. UPS Healthcare

Logisitics

Work History

Quality Assurance Specialist, 03/2022 to Current

UPS Healthcare – Louisville, KY

Standardizes the QMSR and SWC reporting templates for applicable country/regions

· Prepares Compliance presentations to communicate trends and results

· Tracks and follow-ups on non-conformances as directed by Sr. Management

· Facilitates groups reviews of control documents (e.g. work instructions, standard operating procedure, etc.)

· Consolidates and analyzes compliance data (e.g. complaints, process adherence, etc.) and communicate trends/results to Sr. QA Management

· Communicates data gathering requirements to ensures the data gathered is consistent, accurate, and aligns with set requirements

Knowledge and Skills

· Attention to details: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files

· Spreadsheet and PowerPoint Knowledge: Demonstrates an advance understanding for use of spreadsheets and PowerPoint.

Educated employees on specific QA standards and confirmed maintenance of standards. Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

UPS Central Data, 11/2019 to 03/2022

UPS Customs Brokerage Supply Chain Solutions – Louisville, KY Exception attention to detail analyze processes meet compliance for exports Written and oral communication with all level external and internal Maintained adequate and accurate records.

Obtained and input new data for operations.

Compiled, cleaned and manipulated data for proper handling. Developed polished visualizations to share results of data analyses. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Case Manager, 07/2018 to 10/2019

McKesson Specialty Health – Louisville, KY

Coordinated with community stakeholders for successful implementation of social and community service initiatives.

Implemented strategies to increase public awareness of social and community service programs. Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients. Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.

Education

Bachelor of Science: Business Administration And Management, 08/2010 Indiana Wesleyan University - Marion, IN

Certifications

Project Management PMI Certificate

Les Foley Whiteland, TX

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