Customer Service Representative
Resume:
CYNTHIA
CARTER
ad5p60@r.postjobfree.com
Dania Beach, FL 33004
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
McDonalds - Guest Service Manager
Dania Beach, FL • 12/2023 - Current
Mr. Richard - Home Health Aide
Fort Lauderdale • 03/2021 - Current
Liberty Taxes - Customer Service Representative
Dania Beach, FL • 01/2018 - 03/2020
WORK HISTORY
Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
•
Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
•
Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
•
Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
•
Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
•
Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
•
Improved patient well-being by providing compassionate and attentive personal care.
•
Assisted clients with daily living activities, enhancing their independence and quality of life.
•
Maintained a clean and safe home environment for patients, reducing falls and accidents.
•
Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
•
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
•
Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
•
Assisted customers in navigating company website and placing online orders, improving overall user experience.
•
• Collaborated with team members to develop best practices for SKILLS
• Staff Training
• Operations Management
• Schedule Coordination
• Guest Accommodations
• Strong leadership
• Team management
• Complaint handling
• Cross-functional collaboration
• Problem-solving abilities
• Money Handling
Keiser University
Fort Lauderdale, FL
Associate In Physical Therapy:
Massage And Physical Therapt
EDUCATION
• Ranked in Top [Number]% of class
CERTIFICATIONS
• Serve Safe Certification
consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
•
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
•
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
•
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
•
Contributed to sales growth by upselling products and services based on individual customer requirements.
•
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Processed customer service orders promptly to increase customer satisfaction.
•
• Maintained up-to-date knowledge of product and service changes. Spanish
Native or Bilingual
LANGUAGES
Contact this candidate