Customer Service Experience
Resume:
Tamatha Sanders
Pine Bluff, AR *****
ad5p5v@r.postjobfree.com
Summary
Management professional bringing background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Dedicated and hardworking successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Policies and Procedures
Staff Supervision
Documentation and Reporting
Team Building and Leadership
Store Merchandising
Shift Scheduling
Cash Management
Store Opening and Closing
Recruiting and Hiring
Inventory Management
Pricing Strategies
Customer Service
Multitasking and Organization
Bank and Safe Deposits
Customer Experience Management
Schedule Coordination
Friendly and Positive
Supply Ordering
Team Development
Employee Scheduling
Employee Training
Employee Terminations
Team Leadership
Competitor Monitoring
Employee Management
Leading Staff Meetings
Problem-Solving
Operations Management
Sales Promotions
Product Rotation
Performance Reviews
Experience
July 2022 - Current
Saracen Casino Resort - Pine Bluff, AR
Store Supervisor
Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
Maintained records of items shipped, received, or transferred to another location.
Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
Organized training sessions for new employees on best practices in order fulfillment processes.
Assigned tasks to staff according to workload requirements.
Maintained updated records on product deliveries, returns, damages.
May 2021 - July 2022
Dollar Tree Stores - Pine Bluff, AR
Operations Manager
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Maintained accurate inventory records to track stock levels and minimize costs.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
August 2020 - July 2022
Murphy USA - Pine Bluff, AR
Store Leader
Maintained store operations by following policies and procedures; completed reports.
Resolved customer service issues to ensure customer satisfaction.
Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
Provided feedback on performance of staff members through regular appraisals.
Conducted daily store walk-throughs to identify any maintenance needs or security risks.
Assisted customers with product selection based on their individual needs.
August 2017 - May 2019
Shell Gas Station - Stuttgart, AR
Assistant Store Manager
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Education and Training
May 2005
Central High School Omaha, NE
High School Diploma
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