Salesforce Administrator Com

ANAND YERRA (Salesforce Administrator)

Phone: 216-***-**** Email: mailto:ad5p57@r.postjobfree.com ad5p57@r.postjobfree.com

OBJECTIVE

As a Salesforce Certified Professional with around 9 years of overall IT experience, I have 7+ years of hands-on experience in various areas of Salesforce.com and Force.com including configuration, customization, integration, deployment, migrating from legacy application to Salesforce CRM, Classic to Lightning migration and implementation related to Sales, Service, Marketing and Experience Cloud.

Apart from Salesforce, I have 1+ years of experience working with JAVA/J2EE. With this experience, I have acquired a good understanding of software development and have gained expertise in various areas such as object-oriented programming, data structures, algorithms, and design patterns.

PROFESSIONAL SUMMARY

Good experience in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, and various other components as per the client and application requirements.

Facilitated communication and collaboration between business stakeholders and technical teams, converting business needs into technical requirements and vice versa.

Developed and maintained documentation, including training materials, user guides, and process documentation, to support users and facilitate knowledge transfer.

Possess knowledge of CRM processes like Sales Cloud, and Service Cloud using Salesforce.com.

Customized Salesforce GloviaOM to meet specific business requirements, including configuring order capture, fulfillment workflows, pricing rules, and inventory management functionalities to optimize operational processes and improve order accuracy.

Experience in creating the Validation Rules, Approval Process, and Workflows for automated lead routing, lead escalation, and Email alerts.

Configured Salesforce validation rules, field dependencies, and picklist values to enforce data integrity standards and prevent the creation of errant transactional data.

Work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Applications, Sandbox data loading.

Experience in Web Services/API implementations XML, SOAP, REST and a strong background in HTML, JavaScript, Bootstrap, Angular.js, and CSS

Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, and design of Visual Force Pages, Snapshots, and Dashboards.

Worked on duplicate and matching rules to ensure data integrity, significantly reducing duplicate records and minimizing errors in client data.

Managed Salesforce profiles, Permission sets, Sharing Settings, and Public Groups to define user access and permissions within the organization.

Configured security and sharing rules at object, field, and record levels for different users at different levels of organization.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Involved in CPQ design and mapped to the salesforce custom objects and involved in Apttus Advanced workflow approvals.

Customized page layouts, search layouts, custom links, related lists, and other components on a record detail and edit pages as per the business needs.

Experienced in translating business processes into Custom Objects and creating Look-up relationships and Master-detail relationships.

Developed an application to create custom email messages that act as templates, and support users to add attachments and inline images and rate them after each use.

Designed and developed SOAP based web services to integrate Salesforce with different external systems.

Experience in working on Sales Cloud as well as Service Cloud.

Experienced in building Custom Applications that include administration, configuration, implementation, and support experience with the Salesforce.com platform.

Excellent knowledge of Salesforce setup menu, Configuration, Custom Application Development, Administration, Data Migration, and Deployment of applications to Force.com platform.

Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal.

Experience in large data migrations using SF Data Loader and Jitter Bit loader.

Extensive knowledge about working processes such as time management and process optimizations.

Proven ability to steer, manage, and deliver on time and on budget, with a dynamic angle.

Team player with good interpersonal skills, strong understanding of the fundamental business process, excellent communication, organizational, and problem solving skills

TECHNICAL SKILLS

Salesforce Technologies:

Salesforce Lightning Design System and Lightning Components, Salesforce CRM, Reports & Dashboards, Apex Language, Apex classes/Controllers, Apex Triggers, Apex Scheduler, Dom, Dozer, Standard/Custom Objects, SOQL, SOSL, Visualforce pages, Visual force Components and Controllers, Apex Web Services, Workflow & Approvals, Salesforce1 Mobile.

Salesforce Tools:

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force Platform (Sandbox, and Production), App Exchange.

Languages:

C, Java, Visual Force, APEX, XML

Web Programming:

HTML, CSS, Java Script, AJAX, JSON.

Web Services:

REST, SOAP

Database:

Oracle, Microsoft SQL Server, Force.com DB.

IDE:

Force.com IDE, Force.com Eclipse Plug-in, Net beans.

Operating Systems:

Windows 7/8/10, Mac OS X.

EDUCATION

Bachelor’s in computer science engineering from DRK Institute of Science and Technology

Master’s in software engineering from Cleveland State University

CERTIFICATIONS

Certified Salesforce Platform Developer-1

Certified Salesforce Administrator

Certified Salesforce platform app builder

Certified Salesforce Service Cloud

WORK EXPERIENCE

Motorola Mobility LLC, Chicago, IL Jan 2022 – Till Date

Salesforce Administrator

Responsibilities:

Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer, and Salesforce Certified Administrator.

Collaborated with stakeholders to gather requirements and translate them into Salesforce solutions, ensuring that the system meets the needs of various business units.

Worked on creating Salesforce apps with Process Automation Tools Process Builder, Workflow, and Approvals. Customized Process Builder, Workflow Rules, and Approval Processes to meet the requirements of business needs.

Experience in configuring price quotes (CPQ) with Salesforce.

Configured and customized CPQ to align with specific business requirements, including product catalog management, pricing rules, discounting strategies, and quoting templates, ensuring seamless integration with Salesforce Sales Cloud.

Performed Salesforce CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Integrated Salesforce GloviaOM with other systems such as CRM, e-commerce platforms, and third-party logistics providers, utilizing integration tools and technologies such as APIs, middleware platforms, and ETL processes to enable seamless data exchange and end-to-end order visibility.

Configured profiles to control field-level security, object-level access, and record type assignments, ensuring compliance with organizational security policies.

Created and maintained permission sets to provide additional access rights to users without changing their profiles.

Configured sharing settings to define data access and collaboration within the organization. Implemented organization-wide defaults, role hierarchies, and sharing rules to control record-level sharing.

Implemented robust duplicate and matching rules to ensure data integrity, significantly reducing duplicate records and minimizing errors in client data.

Configured page layouts, record types, and custom fields.

Developed and deployed complex Screen Flows to enhance user interactions and streamline business processes.

Managed user accounts, profiles, roles, and permissions within Salesforce to ensure appropriate access levels and security settings for different user groups.

Developed custom reports, dashboards, and analytics within Salesforce GloviaOM to provide actionable insights into order performance, inventory levels, order cycle times, and customer trends, enabling data-driven decision-making and continuous process improvement.

Worked on multiple Sandbox environments.

Worked with business owners to understand their requirements for the Salesforce Marketing Cloud application.

Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio, and Automation Studio.

Implemented Data Loader to load data from the Marketing Cloud to the Service Cloud. Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.

Used Email-to-case, Web-to-Case features and created a community where the customers can create, update, and manage their cases.

Builds reports and dashboards to provide actionable insights and program metrics, enabling informed decision-making for MOH teams.

Creates and updates technical and end-user documentation, promoting adoption and proficiency in using Salesforce for QMS activities.

Manages user accounts efficiently, facilitating new user setup, deactivation, and license tracking to ensure compliance and resource optimization.

Configured chat groups in Salesforce Chatter to enable real-time communication among teams and stakeholders.

Customized Salesforce layouts, validation rules, and process automation to enforce QMS policies and ensure data integrity.

Designed and developed the report templates and uploaded templates as Document records to fetch data at runtime, stored in Salesforce.

Wrote SOQL Queries to fetch data from Salesforce Backend.

Developed CAPA management solutions in Salesforce to track and remediate quality issues, non-conformances, and customer complaints.

Used Change Sets and Source Tree to deploy code and components from a lower environment to a higher environment.

Worked on both development team and production support projects.

Collaborated with cross-functional teams to integrate Salesforce with other business systems and applications, facilitating seamless data exchange and process automation.

Researching on Own Backup as a Salesforce Data backup tool.

Backed up Production code and configuration using ANT and real time production data using Data Loader.

Implemented Copado to improve the efficiency of salesforce release management and version control.

Worked on pulling data from JIRA, manipulating this data in Excel using macros to make them salesforce data load compatible.

This was used to load stories into Copado to track components related to each user story.

Good experience and knowledge of Deployment, CI/CD using Copado, Jenkins, Salesforce DX, and Change Sets.

Data migration and updates through the tool provided by Salesforce.com and Copado tools.

Created user documentation, training materials, and knowledge articles to promote adoption and proficiency in using Salesforce for QMS activities..

Environment: Salesforce.com Platform, Force.com, HTML, CSS, Data Loader, SOQL, SOSL, Scrum, Custom objects, Custom fields, Apex, Visualforce, Workflow & Approvals, Triggers, Security Controls, Reports, Custom Objects, Custom Tabs, Email Services.

TOMS Shoes, Los Angeles, CA Sep 2020 – Dec 2021

Salesforce Admin / Developer

Responsibilities:

Managed security, users, roles, profiles, groups, queues, sharing rules, and other setup options.

Prepared data files and uploads the data into Salesforce.com using the data loader and other 3rd party tools.

Leveraged Salesforce Data Loader or third-party data quality tools to perform mass data updates, deduplication, and data enrichment activities as part of data cleansing initiatives.

Managed a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, and workflows.

Supported Users with required metrics with reports & dashboards to measure KPI at the team level, and org level.

Extensively Customized Account and case objects with record triggered flows and screen flows.

Implemented robust Salesforce duplicate and matching rules to ensure data integrity, significantly reducing duplicate records and minimizing errors in client data.

Conducted data cleanup and remediation efforts to correct errant transactional data in Salesforce, following established data correction procedures and best practices.

Collaborated with the team in performing UI design, unit testing, and identifying bugs in the application.

Configuring & updating the data extensions with SQL queries as required using automation studio.

Experience in Case management, Web-to-case and Email-to-case, Live Chat, Call Center, SMS-based Survey.

Conducting Sandbox refreshes, deployed metadata using Changesets, and performed pre-deployment and post-deployment activities.

Demonstrated ability in creating process builders and lightning flows to meet various business needs.

Involved in the customization of the Salesforce app using Lightning resources.

Created test scenarios on the Sandbox environment and migrated code to deployment upon successful testing.

Coordinating with the Business Analyst Team to provide recommendations and design the best solution for implementing new ideas.

Participated in weekly Reporting team status calls to update all concerned parties on status versus timeline commitments.

Involved in daily SCRUM and Splint Planning meetings.

Visualforce Pages for Lightning Experience, Sharing Visualforce pages between Classic and Lightning.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Developed salesforce1 Lightning apps, components, controllers, handlers, and events in the existing organization.

Created Dom Name Space that provides classes and methods for parsing and creating XML content.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.

Efficiently resolves help desk tickets from MOH staff, addressing user queries and issues related to Salesforce usage and access.

Supports implementation of organization-wide training program for Salesforce superusers, enhancing Salesforce competencies across the organization.

Maintains Experience Cloud sites for external users, ensuring accessibility and usability of resources.

Maintains health of Salesforce environment by monitoring optimizer and security reports, performing periodic maintenance tasks, and implementing updates.

Worked on the Salesforce1 Platform to build a Mobile App by enabling Lightning Components for use in the Salesforce1 mobile platform to make Lightning Application mobile.

Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning component.

Experience working with GitHub and JIRA for version management and bug tracking or a Similar system.

Completed Agile Releases, Iteration, Product backlog, and Test Plan, worked with QC Quality Center and created Master Test Strategy.

Provided training and support to end-users on QMS processes and Salesforce functionality, including navigating QMS modules, entering data, and generating reports.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Columbia Bank, Cincinnati, OH Jun 2019 – Aug 2020

Salesforce Admin / Developer

Responsibilities:

Managed all new user set-ups and deactivation, including following the approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.

Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.

Performed mass data imports using the Apex data loader and import tools as requested by the CRM Manager.

Involved in Siebel CRM to Salesforce CRM migration activities which includes huge volumes of data uploads using data loader for initial load and Informatica Cloud on Demand for regular Sync.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates, and Outbound Messages to manage Workflow Approvals.

Created Profiles and roles based on Organization role hierarchy implemented Record-Level and Field-Level security and configured their sharing settings.

Worked with Pervasive Data integrator for Comprehensive Data Integration.

Created and maintained custom fields and modified Picklist values and field dependencies.

Developed custom objects, and reports and configured analytic snapshots for sales performance and lead generation statistics.

Worked on various salesforce.com standard objects like Leads, Accounts, Contacts, Cases, Opportunities and Campaigns.

Use Data Loader and developer workbench for insert, update, and bulk import or export of data. Used it to read, extract, and load data from comma separated values (CSV) files.

Responsible for creating Queues, Workflow rules, and tasks to share and automate work for the users in the Queue.

Conducting Sandbox refreshes, deployed metadata using Changeset, and performed pre-deployment and post-deployment activities.

Provided training to the internal users, helped them get used to the application, generated reports, and saved them for further access to the users.

Environment: Salesforce, Sales Cloud, Change Sets, Informatica Tool, Apex Data Loader, Security Controls, Command Line Interface, Force.com IDE, Windows Scheduler, Workflow and Approvals, Custom Objects, OWD, Sharing rules, Sales Performance Lead Generation.

JCPenney, Bengaluru, India. Nov 2016 – Feb 2019 Salesforce Developer

Responsibilities:

Worked closely with business analysts and performed detailed analysis of business and technical requirements.

Designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Worked on various Salesforce.com standard objects, Reports, and Dashboards customizing the Salesforce functionalities like custom buttons, custom/standard objects, tabs, and validation rules, workflow rules.

Created Custom objects to build new application functionality in Salesforce.com.

Worked on workflows & Process Builder.

Developed Visualforce pages, and Component created tabbed view and designed these pages using style sheets.

Designed, developed, and deployed Apex Classes, Controller Classes, Extensions, and Components.

Apex classes, Scheduled Apex classes, Test classes, and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Implementation of the Analytical tools to enhance Reporting and Data consolidation.

Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Performed admin tasks of managing Users, Roles, and Public groups and implemented Role hierarchies, sharing rules, and record level permissions.

Designed various HTML Email templates for Auto-Response to customers. Implemented field-level security, profiles, and audit trail setup.

Created templates, approval processes, and approval page layouts and defined approval actions on them to automate the processes.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, and checking for the integrity of the data.

Environment: Salesforce Sales Cloud, Apex Language, AJAX, Web Services, Service cloud, Eclipse, IDE, SDLC, CSS, jQuery, Bootstrap, UAT, MuleSoft, ANT, AppExchange, OTQ, OTR, Jenkins, S-controls, Configure price quote (CPQ), Eloqua.

Couth InfoTech Pvt. Ltd, Hyderabad, India May 2015 – Oct 16

Java Developer

Responsibilities:

Used the lightweight container of the Spring MVC Framework to provide architectural flexibility for the inversion of the controller (IOC).

Involved in the complete Software Development Life Cycle (SDLC) phases such as Requirement Analysis, Design, and Implementation of the project.

Proficient in J2EE and experience building web applications using J2EE technologies.

Demonstrated experience with J2EE frameworks such as Spring, Hibernate, or Struts.

The front end of the project is designed on MVC architecture using struts and tiles frameworks.

Involved in Configuring tiles-def.xml, web.xml and struts-config.xml according to the strut framework.

Used LOG4J for error logging at the development box and used ANT for building the deployable EAR/WAR components.

Used Web Sphere Application Server for deploying various components of application.

Created DB2 SQL Procedures, Functions & Stored Procedures, Nested Tables, Cursors, DB2 Packages, Reports & SQL Functions for Reports.

Worked with VSS Version control in order to create virtual library of computer files.

Environment: Java 1.4, J2EE, JSP2.0, Servlets2.4, EJB2.0, Struts1.2, Spring 2.0.3, JDBC3.0, Design patterns, Html, XML, CSS, Log4j, Ant, Web services, RAD6.0.

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