Customer Service Worker
Resume:
Kimberly Rogers
Maintenance, Janitorial &
Customer Service
Specialist
ad5p3z@r.postjobfree.com
Feb 27, 2023
Re: Maintenance Service Worker
Job Requisition ID: 38455
Ministry of Forestry, Parks and Tourism - Government of Alberta Fort McMurray District
Dear Hiring Manager,
I am genuinely excited to submit my application for the Maintenance Service Worker position with the Ministry of Forestry Parks and Tourism, as I believe that I possess the unique combination of qualifications, experience and competencies that you are seeking for this role. I am a highly motivated, hardworking, friendly individual with very good communication skills and a long-standing background in customer service, janitorial work and building maintenance. With a proven track record of efficiency, initiative and dependability, I have consistently been recognized for my creative problem solving abilities and for my ability to deliver results on time, whether working independently, or as a member of a team.
In my previous roles, I have been awarded for my customer service talents and acknowledged for my capacity to develop strong, lasting, collaborative relationships within the organizations that I have worked for and the communities that I have served.
Please take a moment to review my attached resume and credentials. I would greatly appreciate an opportunity to discuss my background and relevant competencies with you in greater detail as a second step in your recruitment process, and am prepared to provide personal and professional references upon request.
Thank you for your consideration.
Sincerely,
Kimberly Rogers
park campgrounds, buildings and equipment. Building, bathroom, and site cleaning. Janitorial duties as required. Landscape maintenance (such as mowing and trimming grass) Garbage pick-up tractors, lawn equipment, hand tools, and power tools Moving firewood. Minor repairs. Painting. The repair and maintenance of vehicles and small equipment. excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new Park campgrounds, buildings and equipment. Building, bathroom, and site cleaning Janitorial duties as required Landscape maintenance (such as mowing and trimming grass) Garbage pick-up The use of various equipment such as tractors, lawn equipment, hand tools, and power tools Moving firewood Minor repairs Painting The repair and maintenance of vehicles and small equipment Some high school education excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new and challenging assignments within set deadlines.high school education Valid Class 5 Driver’s License Drivers Abstract and defensive driving Availability to work evenings, weekends and holiday shifts Experience in operation of lawn care equipment (e.g. trimmers, mowers, etc.), and operation of hand-held power tools. Valid standard first aid. Experience with four wheel drive trucks. Experience with Occupational Health and Safety Act.TDG certificates. WHMIS. Build Collaborative Environments - by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue. Creativity And Problem Solving - using a wide range of communication techniques to promptly and professionally address issues. Agility - to think creatively while working in a changing environmentchanging work environment. Develop Networks - through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities. Kimberly Rogers
Maintenance, Janitorial &
Customer Service
Specialist
Kimberly Rogers
130-McDougall Crescent
Fort McMurray, AB, T9K 2P7
ad5p3z@r.postjobfree.com
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Qualifications ● Valid Class 5 driver’s license with the ability to furnish drivers abstract and defensive driving certification by commencement
● Experienced in landscape maintenance and the operation of lawn care equipment, including trimmers, edgers, push mowers and riding mowers
● Experienced in the use of various types of equipment including log splitters, forklifts, small bobcats, packers and most hand-held power tools
● 7+ years experience operating four wheel drive trucks on work sites and 20 + years of personal/recreational use
● Building, vehicle and emergency equipment maintenance and minor repairs, including basic plumbing, carpentry and electrical
● 4+ years of experience in residential and industrial painting
● 12+ years of residential, commercial, industrial and construction site cleaning, including building, bathroom, site cleaning and garbage pick up
● 12+ years of experience in hospitality and customer service
● 20 years experience with Occupational Health and Safety Act
● WHMIS/MSDS certification is current as of 2020
● Numerous trainings in environmental awareness, including ground disturbance and gas detection; wildlife awareness, including bear safety; cultural sensitivity training specific to First Nations communities
● Lapsed Standard First aid with CPR and AED. Willing to renew certification on commencement
● While I have been oriented in TDG, I do not possess my TDG certification, but am willing to obtain it
● Willing to submit to a criminal record check as a condition of my employment
● Available to work evenings, weekends and holidays park campgrounds, buildings and equipment. Building, bathroom, and site cleaning. Janitorial duties as required. Landscape maintenance (such as mowing and trimming grass) Garbage pick-up tractors, lawn equipment, hand tools, and power tools Moving firewood. Minor repairs. Painting. The repair and maintenance of vehicles and small equipment. excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new Park campgrounds, buildings and equipment. Building, bathroom, and site cleaning Janitorial duties as required Landscape maintenance (such as mowing and trimming grass) Garbage pick-up The use of various equipment such as tractors, lawn equipment, hand tools, and power tools Moving firewood Minor repairs Painting The repair and maintenance of vehicles and small equipment Some high school education excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new and challenging assignments within set deadlines.high school education Valid Class 5 Driver’s License Drivers Abstract and defensive driving Availability to work evenings, weekends and holiday shifts Experience in operation of lawn care equipment (e.g. trimmers, mowers, etc.), and operation of hand-held power tools. Valid standard first aid. Experience with four wheel drive trucks. Experience with Occupational Health and Safety Act.TDG certificates. WHMIS. Build Collaborative Environments - by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue. Creativity And Problem Solving - using a wide range of communication techniques to promptly and professionally address issues. Agility - to think creatively while working in a changing environmentchanging work environment. Develop Networks - through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities. ㅡ
Experience Calnash Trucking / Janitor
(PT, six 6 hour shifts/week)
JANUARY 2020 - PRESENT, LAC LA BICHE, AB
● Building, bathroom and shop cleaning
● Campsite cleanin g
● Minor grounds and building maintenance and repairs
● Transport truck detailing
● Supply inventory management and purchasing
● Snow removal
ACHIEVEMENTS: Was able to fulfill the responsibilities of 2 former PTE’s in half the time while consistently being acknowledged for the quality of my work. HomeCare Services / Janitorial & Maintenance Contractor
(FT, eleven 4 hour shifts/week)
NOVEMBER 2016 - JUNE 2019, VANCOUVER, B.C.
● Residential cleaning and maintenance
● Residential landscape maintenance
● Personal assistance re: health care, transportation, relocation
● Pet care
ACHIEVEMENTS: 95% referral rate from satisfied customers. Lac La Biche County - Bold Center / Facility Operator- level 1
(FT, four 11 hour shifts/week)
SEPTEMBER 2014 - DECEMBER 2015, LAC LA BICHE, AB
● Building operator maintenance and repairs
● Hockey ice making and maintenance
● Swimming pool operator and maintenance
● Emergency equipment maintenance
● Company vehicle use and maintenance
● Zamboni operator
● Event set-up and tear down
● Snow removal
ACHIEVEMENTS: Secured fall arrest, first aid, cpr, aed, swimming pool operator level 1 and 2, ice making, man-lift operator and building operator level 1 certifications.
Residential Repairs & Renovations / General Laborer
(PT/Casual, evenings/weekends)
JULY 2000 - SEPTEMBER 2012, LAC LA BICHE, AB
● Roofing
● Indoor/outdoor painting
● Minor plumbing, carpentry and electrical repairs
● Landscape maintenance and snow removal
● Construction site clean up and snow removal
ACHIEVEMENTS: Assisted in repositioning a 560 s.f. house with the use of a small 4 wheel drive, surrounding trees and a pulley system. park campgrounds, buildings and equipment. Building, bathroom, and site cleaning. Janitorial duties as required. Landscape maintenance (such as mowing and trimming grass) Garbage pick-up tractors, lawn equipment, hand tools, and power tools Moving firewood. Minor repairs. Painting. The repair and maintenance of vehicles and small equipment. excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new Park campgrounds, buildings and equipment. Building, bathroom, and site cleaning Janitorial duties as required Landscape maintenance (such as mowing and trimming grass) Garbage pick-up The use of various equipment such as tractors, lawn equipment, hand tools, and power tools Moving firewood Minor repairs Painting The repair and maintenance of vehicles and small equipment Some high school education excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new and challenging assignments within set deadlines.high school education Valid Class 5 Driver’s License Drivers Abstract and defensive driving Availability to work evenings, weekends and holiday shifts Experience in operation of lawn care equipment (e.g. trimmers, mowers, etc.), and operation of hand-held power tools. Valid standard first aid. Experience with four wheel drive trucks. Experience with Occupational Health and Safety Act.TDG certificates. WHMIS. Build Collaborative Environments - by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue. Creativity And Problem Solving - using a wide range of communication techniques to promptly and professionally address issues. Agility - to think creatively while working in a changing environmentchanging work environment. Develop Networks - through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities. Almac Hotel / Hospitality Services
(FT, six 10 hours shifts/week)
JANUARY 2006 - JUNE 2012, LAC LA BICHE, AB
Guest Services Specialist
● Front Desk Reception
● Reservations and cancellations
● Cash handling, payment processing
● Customer complaint resolution
Lead Server
● Daily cash handling & point of sale systems
● Food and beverage handling
● Inventory management and purchasing
● Hiring, training, scheduling and supervising servers ACHIEVEMENTS: Routinely worked alone to service high volume lounge and restaurant simultaneously, while consistently being acknowledged for the quality of my service from supervisors and customers alike. Douglas Coatings Ltd / General Laborer
(Casual, up to seven 10 hour shifts/week)
OCTOBER 1998 - JULY 2013, FORT MCMURRAY, AB (Various Syncrude, Suncor, Kearl Lake pipeline and mine locations)
● Bobcat, forklift and log splitter operation
● Tool and parts procurement and transportation
● Heavy equipment de-icing harness work
● Assisted professional trades-persons in the performance of their roles, including electricians, welders and mechanics
● Confined space and height work
● Work site safety walks and work safety monitor
● Industrial painting level 2
ACHIEVEMENTS: Continuous skill development and advancement from general laborer to 2nd year Industrial Painter. My Field Level Risk Assessments
(FLRA’s) were considered exemplary and were used in safety orientation films as an example of how to do them properly.
Noremac Coatings Ltd / General Laborer
(Casual, up to seven 10 hour shifts/week)
OCTOBER 1998 - JULY 2013, FORT MCMURRAY, AB
● Sandblasting pot man
● Industrial cleaning
● Industrial general housekeeping
● Construction site clean-up
● Land reclamation work, including assisting in building ponds, small oil spill clean-ups, ground pad development
● Road Control
● Packer operation
● Lead hand of up to 6 personnel
ACHIEVEMENTS: In the absence of an onsite foreman, I was routinely selected as the go to person to solve general problems, monitor safety and liaise with white hat/ visiting supervisors.
park campgrounds, buildings and equipment. Building, bathroom, and site cleaning. Janitorial duties as required. Landscape maintenance (such as mowing and trimming grass) Garbage pick-up tractors, lawn equipment, hand tools, and power tools Moving firewood. Minor repairs. Painting. The repair and maintenance of vehicles and small equipment. excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new Park campgrounds, buildings and equipment. Building, bathroom, and site cleaning Janitorial duties as required Landscape maintenance (such as mowing and trimming grass) Garbage pick-up The use of various equipment such as tractors, lawn equipment, hand tools, and power tools Moving firewood Minor repairs Painting The repair and maintenance of vehicles and small equipment Some high school education excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new and challenging assignments within set deadlines.high school education Valid Class 5 Driver’s License Drivers Abstract and defensive driving Availability to work evenings, weekends and holiday shifts Experience in operation of lawn care equipment (e.g. trimmers, mowers, etc.), and operation of hand-held power tools. Valid standard first aid. Experience with four wheel drive trucks. Experience with Occupational Health and Safety Act.TDG certificates. WHMIS. Build Collaborative Environments - by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue. Creativity And Problem Solving - using a wide range of communication techniques to promptly and professionally address issues. Agility - to think creatively while working in a changing environmentchanging work environment. Develop Networks - through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities. ㅡ
Education Fort Mcmurray Composite High School
SEPTEMBER 1979 - DECEMBER 1979, FORT MCMURRAY, AB
● Some grade 10 education
GR Technical College
AUGUST 1996 - AUGUST 1997, SURREY, B.C.
● Forklift Repair
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Certifications /Awards
Current Certifications:
● WHMIS/MSDS
Expired/Renewable Certifications:
● OSSA
● CSTS
● First Aid, CPR AED
● Fall Arrest
● Man Lift Operation
● Gas Detection
● H2S
● Scott Air Breathing Apparatus
● Line Harness Training
● Serving It Right
● Food Safe
Awards:
● Customer Service Pro. White Spot Restaurants, Vancouver, B.C. park campgrounds, buildings and equipment. Building, bathroom, and site cleaning. Janitorial duties as required. Landscape maintenance (such as mowing and trimming grass) Garbage pick-up tractors, lawn equipment, hand tools, and power tools Moving firewood. Minor repairs. Painting. The repair and maintenance of vehicles and small equipment. excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new Park campgrounds, buildings and equipment. Building, bathroom, and site cleaning Janitorial duties as required Landscape maintenance (such as mowing and trimming grass) Garbage pick-up The use of various equipment such as tractors, lawn equipment, hand tools, and power tools Moving firewood Minor repairs Painting The repair and maintenance of vehicles and small equipment Some high school education excellent communication and organizational skills, be able to work both independently and as part of a team, and show initiative in taking on and completing new and challenging assignments within set deadlines.high school education Valid Class 5 Driver’s License Drivers Abstract and defensive driving Availability to work evenings, weekends and holiday shifts Experience in operation of lawn care equipment (e.g. trimmers, mowers, etc.), and operation of hand-held power tools. Valid standard first aid. Experience with four wheel drive trucks. Experience with Occupational Health and Safety Act.TDG certificates. WHMIS. Build Collaborative Environments - by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue. Creativity And Problem Solving - using a wide range of communication techniques to promptly and professionally address issues. Agility - to think creatively while working in a changing environmentchanging work environment. Develop Networks - through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities.
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