Customer Service Real Estate
Resume:
Krista Althea Lewis
Summary:
• Took incoming calls from bank clients & personal check orders for bank of America, processed stop payments on personal & business accounts.
• Took incoming calls clients, homeowners, investor, real estate agents, negotiator, & Other departments about current short sales on home & apartment properties.
• Arranged for clients to check other options before starting short sale process
• Answered all warranty information questions, set appointments, checked technician status, Up sales better appliance packages.
• Multi tasked through web sites to answer incoming text messages from all carriers with Questions
Education/ Certifications:
• High School Diploma El Paso High School El Paso, TX 2002
Experience
System & methods
April 22-July 23
Remote customer service
Responsibilities
●Card services
●Took incoming calls also outbound calls
●Updated profiles
●Froze and unfroze cards
●Gave balances check for direct deposits, and deposits into the account
●Ordered cards
●Emailed and mailed statements
●Activated and canceled cards
●Verify transactions
●Online assistance
●Started dispute process
●Worked remotely
Goodwill Industries May 17-May18
Retail 1
Responsibilities
• Cashier
• Customer Service speaking interacting with customers
• Closing opening store
• Cleaning store
United Health Care San Antonio, TX Oct 15 – Dec 15
Enrollment Specialist Healthcare for
Responsibilities
• Multi -task through 3 Screens
• Verified eligibility
• Completed disenrollment's and processed cancelations
• Used excel spread sheets
Harland Clarke Bank of America & all other banks San Antonio, TX Nov 11 – Feb 12
Contractor tri-starr personnel-Customer Service Rep
Responsibilities
• Took incoming calls from bank clients & personal check orders for bank of America, processed stop payments on personal & business accounts.
• Gave current balance and activity on account
• Multi-tasked through two systems
• Also, transferred to different assignment took all bank check orders and processed credits for Banks, customers
Bank of America & Saxxon mortgage San Antonio, TX May 10 – May 11
Contracted West telemarketing-customer service rep Level 2
Responsibilities
• Took incoming calls clients, homeowners, investor, real estate agents, negotiator, & Other departments about current short sales on home & apartment properties.
• Executed daily operations giving status information on short sale progress
• Arranged for clients to check other options before starting short sale process
• Provided information on other programs for clients such as HAMP (home affordable Modification program), HAFA (home affordable foreclosure alternative) or loss mitigation
• Took notes & information from clients such as all documentation & all up to date
• Information needed to proceed with short sale
• Also, took mortgage payments & arranged payment plans
KGB San Antonio, TX Oct 09 – Jan 10
Customer service rep
Responsibilities
• Took incoming calls from clients needing phone numbers, addresses for both personal & Business information
• Collected & provided information needed
Sears Apr San Antonio, TX Apr 09 – Oct 09
Third party rep
Responsibilities
• Took incoming calls from clients, homeowners, companies, technicians, & all other Departments
• Answered all warranty information questions, set appointments, checked technician status, Up sales better appliance packages.
• Special service customer service rep
• Multi tasked through web sites to answer incoming text messages from all carriers with Questions
• Answered all texts quick & in an accurate manner
Redkats USA San Antonio, TX Apr 04 – Oct 04
Customer service rep
Responsibilities
• Took incoming calls from customers ordering items from catalogs
• Also, processed payments
Contact this candidate