Business Analyst Software Development

Guna Katakam

Email: ad5p2n@r.postjobfree.com

Mobile: 334-***-****

PROFESSIONAL SUMMARY:

Experienced and accomplished Business Analyst with over 4 years of industry expertise in the space of Technology and Business Processes. Demonstrated proficiency in Business Requirements Gathering, Business Process Mapping, and Translating Requirements into Specifications for application design. Skilled in evaluating data sources and collaborating with cross-functional teams in software development to model workflows and support business solutions. Adept at managing multiple aspects of the project life cycle, including requirements analysis, risk management, and GAP analysis. Seeking to leverage my strong analytical skills and comprehensive understanding of business operations to drive success in challenging projects and contribute to organizational growth.

EDUCATION:

● Master of Science in Management Information Systems - May’24 Auburn University at Montgomery, USA

● Master of Business Administration, Marketing - Apr’19 Gitam Institute of Management, Visakhapatnam, India

● Bachelor of Business Management - Apr’17 Gitam Institute of Management, Visakhapatnam, India TECHNICAL SKILLS:

Database

Management/IDEs

MS SQL Server, MongoDB

Programming Python, SQL, SAS

Project

Management/Workflows

ITSM, ITIL, GitHub, JIRA

Data Analysis Tableau, Power BI

Other Software Tools Microsoft Office, Google Suite, GCP, AWS, Azure Methodologies: Agile (Scrum)

PROFESSIONAL EXPERIENCE:

CareSource - USA Jan 2024 – Present

Business Analyst

Job Responsibilities:

● Facilitate implementation of new functional & non-functional requirements.

● Worked closely with development staff to contribute to the identification, assessment, and integration of wide-ranging technologies and advanced concepts which facilitate the development, refactoring, and re- architecting of systems across different security domains to ensure successful migration to the Cloud.

● Experience soliciting requirements from customers, building business cases, evaluating customer priorities, and creating a release based on business value.

● Lead the Scrum Team's Product Backlog grooming, User Story development and Sprint prioritization.

● Coordinate across LOB's product owners, project managers, stakeholders, and subject matter experts

(SMEs) as the lead Business Analyst.

● Involved in all phases of data mining, data collection, data cleaning, developing models, validation, visualization and performed Gap analysis.

● Articulate default customers profiles along with reports using Python and Tableau to generate analytical results and strategic implications to senior management for strategic decision making.

● Work with developers, user experience designers, subject matter experts, legal and compliance teams to obtain a well-rounded understanding of what is being asked for and our ability to deliver it within the constraints of our banking environment.

● Assesses potential impacts and changes to our core Uls, middleware services and Frameworks.

● Collaborated with other functional teams across the Risk and Non-Risk groups to use standard methodologies and ensure a positive customer experience throughout the customer journey.

● Engaged in creation of project workflows. Demos, User guides, support manuals for Technology Teams through JIRA.

● Developed Systems Specifications document to define the impact of the new requirements on the existing system.

● Set up definitions and process for Scoping, document test cases, test phases included integration testing, end to end testing and user acceptance test (UAT) and documenting the results.

● Facilitated the Postproduction Validation and actively participated in production call support whenever necessary and ensured smooth running of the system in real time.

● Involved in Analyzing, manipulating, and updating Databases using SQL.

● Coordinated User Acceptance Testing - provided guidance for system behavior, identified testing scenarios, reviewing test scripts and objectives, creating UAT plans, presenting and reviewing the results with business teams.

Environment: Agile(Scrum), MS Office tools (Excel, Access), SQL, PySpark, Tableau Safety Connect – Hyderabad, India August 2019 – December 2022 Data Analyst

Job Responsibilities:

• Elicited, documented, and created requirements for projects, new features, enhancements and defects.

● Maintained and updated the Data Dictionaries and Data Models for all of the Data Warehouses and Reporting Layers.

● Performed Root Cause Analysis on issues found in production, tracking the data flow to identify where the issue is occurring.

● Documented changes needed to vendor system to convert legacy internal billing data into the vendor system.

● Worked with Billing Center data panels, location groups, workflow activities and contact configuration.

● Worked in an agile environment in the billing center team to gather business and system requirements.

● Performed system analysis on Guidewire Billing Center based on each user story and presented results to SME's.

● Analyzed information garnered within billing cycle and provided billing related information to project stakeholders though reports and other communications.

● Conducted Gap Analysis to gather the requirements, by comparing existing Legacy billing center and Guidewire Billing center.

● Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project. Bajaj Allianz – Visakhapatnam, India April 2017 - February 2019 Business Analyst

Job Responsibilities:

● Applied Lean Six Sigma methodology to analyze processes, identify root causes of inefficiencies, and develop solutions for improvement in operations.

● Led process mapping exercises to visualize current workflows, identify bottlenecks, and design future- state processes aligned with organizational objectives.

● Conducted A/B testing and experimental design to evaluate the effectiveness of business strategies and initiatives.

● Stayed abreast of industry trends and best practices in data analysis and applied them to enhance analytical capabilities.

● Provided actionable insights through data visualization and reporting tools, facilitating informed decision-making using NetSuite.

● Conducted training sessions for team members on analytical tools and methodologies.

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