Sales Manager, consultant, client representative & retention

Objective

Securing a growth-oriented and challenging position utilizing my many talents, which will provide both a continuous knowledge base and further opportunities for advancement.

Summary of Experience

Passport Infiniti of Suitland April 2019 – Present

Internet Sales Manager & Client Advisor Suitland, MD

●Manage a team of 5 to 12 salespeople each month and touch an average of 500 clients per month through CRM.

●Manage all internet vehicle inquiries that come in and collaborate with other departments to ensure that the client is prepared and aware of all needed documentation to visit the dealership

●Responsible for first contact to each client inquiry and setting and confirming appointments

●Develop promotional emails for outbound sales projects as sales promotions are available

●Distribute internet inquiries to Client Advisors, supervise, and evaluate their performance

Passport Infiniti of Suitland September 2018 – April 2019

Sales Consultant Suitland, MD

●Identified client needs and created a positive client experience through high quality care and a deep level of product knowledge, including, asking, and answering questions and providing details

●Followed up on inquiries from walk-ins and telephone calls on a daily and weekly basis

●Communicated with customers to ensure they were matched with the right vehicle for their needs

●Coordinated paperwork and test drives when a customer exhibited interest in certain vehicles

●Utilized detailed profiling and expert sales strategies to overcome common buyer objectives

Washington National Cemetery April 2018 – September 2018

Family Services Sales Counselor Suitland, MD

• Exhibited a thorough knowledge of all products and services offered and maintained positive communication with client families to answer questions regarding the burial process

• Conducted door-to-door and telephone follow-ups with potential and prospective clients

• Identified leads, set, and confirmed appointments, created, and shared presentations

• Networked within nearby communities as assigned by the cemetery Sales Manager

• Assisted families in making cemetery arrangements through the selection and purchase of cemetery property and merchandise

• Consistently assist in monthly revenue needs by meeting professional and cemetery sales goals

• Managed confidential records and completed all necessary reporting and documentation in a timely manner for necessary insurance guidelines and purposes

Pohanka Volkswagen February 2017 – February 2018

Finance Manager Capitol Heights, MD

• Prepared, secured, and submitted all necessary documentation for pre-approved loan processing

• Collaborated with numerous financial institutions to secure funding for clients as well as sold extended warranties and other after sale items to increase revenue and sales for the dealership

• Managed and accounted for all financial transactions within the finance department

• Skilled at tracking customer balances, approving loan applications, and verifying customer information, including social security numbers, income and wages, and employment status

• Specialized in establishing productive relationships with customers seeking financing options and arranged financing and reviewed required documents to determine approval or rejection.

Pohanka Hyundai August 2014 – February 2017

Sales & Leasing Consultant/Genesis Experience Manager Capitol Heights, MD

• Highlighted vehicle features, gathered information, inspected vehicles, provided an accurate comparison, and contrast on competitive models and demonstrated vehicle operations

• Build positive rapport and qualify buyers by understanding their interests and requirements and matching those interests and requirements to various vehicle models

• Developed and maintained relationships with new and existing clients, responded to inquiries, suggested potential trade-in options, and recommended sales campaigns and promotions

• Negotiated pricing and discussed with the sales department and completed sales and purchase contracts including explaining provisions and financing and delivering the vehicle

• Completed necessary reports and provided sales management information

Education

Ferrum College – Ferrum, VA August2003–May2005

PGCommunityCollege–Largo,MD September2006–May2008

Professional Coursework

General Psychology

Psychology & African American Studies

Personality & Adjustment

Abnormal Psychology

Human Growth & Development

Drugs & Behavior

Business Psychology

Social Psychology

Child Psychology

Public Speaking

Social Problems

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