Project Implementation Quality Assurance
Resume:
WORK EXPERIENCE
Pampered Chef - Dallas, Texas
Address: ***** ******** **
Dallas, TX 75253
Phone: 469-***-**** Email: ad5ov2@r.postjobfree.com
CORE STRENGTHS
•Researched and analyzed operations to ascertain detailed client needs.
•Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
•Handled all types of problems with sales and issues during project implementation.
•Established quality standards and performed work according to project schedules.
•Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim.
•Implemented needs assessment mechanisms to identify demand for products and services.
•Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
•Cultivated best practices based on industry experience and current regulatory expectations.
•Updated stakeholders on key project milestones with regular verbal and written reports.
•Oversaw and supervised onsite consultant teams and liaised between team and business executives.
•Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
•Laid out consulting services governing orders, activities, schedules and employee performance.
•Software troubleshooting
•Project analysis
•JavaScript WHM, cPanel, WordPress
customization
•Strategic Planning
•Continuous Improvement
•Project Implementation
•Analysis
•HTML
•Staff management
•Client rapport
•Project management
•Quality Assurance
•Assessments
•Issue resolution
•Safety regulations
Furnished custom-tailored advisory services to boost performance, hiring practices and management systems.
Placed orders for customer purchases and personal inventory to maintain consistent stock.
Conducted events online and at individual homes to promote products.
•Kept customer information confidential and handled details accurately.
•Delivered high level of service to customers in effort to build upon relationships for future.
•Encouraged team of 5 consulting professionals to make sales and provided and training on effective strategies to motivated members.
•Met with clients and discussed the scope of the project to ascertain how long it would take and what resources would be needed.
As Needed Child Care Provider and Teacher, 12/2000 - 06/2005 Mimosa Lane Baptist Church - Mesquite, Texas
•Maintained safe, healthy and comfortable childcare environment.
•Supervised circle time, free play, outside play and learning and developmental activities.
•Sanitized toys and tables to maintain clean, safe environment.
•Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
•Enforced rules to teach good manners and maintain safe environment.
•Planned and implemented age-appropriate activities and lessons
•Assisted children in development of social, communication and problem-solving skills.
•Cared for children of various ages and assisted with feeding, dressing and directing activities.
•Used positive reinforcement and behavior modeling to instill discipline in children.
•Monitored children's play activities to identify additional learning opportunities or behavioral issues.
•Secured indoor and outdoor premises to protect children.
•Cared for 12 children ages 2 to 9.
•Instructed children in health and personal habits involving eating, resting and hygiene habits.
•Organized and planned age-appropriate reading, crafts and music lessons.
•Assisted children with social, emotional and behavioral development.
•Organized supplies and instructional materials to maintain tidy classroom.
•Made nutritious snacks and meals for 10* children.
•Balanced schedules to promote optimal rest, play and educational periods.
•Assisted childcare team members in task completion and classroom management.
Maintained developmentally appropriate environment.
Discussed developments, behavior and concerns with parents or guardians.
Observed and monitored children to identify developmental strengths and target enrichment activities.
Provide positive mentorship for social and emotional skills development through behavior and speech activities.
•Improved behavior by employing positive management strategies.
•Recorded behavior, food and medication dispensing information.
•Arranged desks and chairs to make rooms more conducive to study.
•Participated in professional development learning opportunities to increase knowledge.
•Developed and implemented age-appropriate lesson plans.
•Assisted with progress evaluations utilizing records and reporting.
•Contributed to parent conferences and family rapport building.
Medical Assistant/Surgical Assistant/Receptionist, 05/1989 - 03/1999 Kaiser Permanente - Dallas, Texas
•Set up appointments for physician visits and procedures using calendar software.
•Updated group medical records and technical library to promote smooth office operations.
•Entered insurance, demographics and health history into patient database.
•Called patients to confirm scheduled appointments and obtain additional details.
•Checked patients in and out for appointments and collected copayments.
•Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
•Processed patient payments and scanned identification and insurance cards.
•Protected patients by observing strict HIPAA guidelines.
•Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
•Took messages from patients and promptly relayed to appropriate staff.
•Answered multi-line phone system and directed callers to requested personnel and departments.
•Greeted each patient pleasantly and offered desk sheet for easy sign-in.
•Delivered high-quality administrative and customer service to sustain patient and workflows.
•Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
•Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
•Straightened up waiting room to maintain neat and organized space.
•Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Handled correspondence, managed files and performed other clerical duties for office staff.
Conducted patient intake interviews to collect medical information and insurance details.
•Gathered, transcribed and typed medical information into charts.
•Compiled physical and digital documents, charts and reports.
•Followed infection control procedures to protect patients and staff in waiting area.
•Ordered ink cartridges, toner, paper and other office supplies.
•Trained new staff on office procedures, insurance processes and medical terminology.
•Prepared and sent financial statements to support bookkeeping functions.
•Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
•Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
•Educated patients about medications, procedures and physician's instructions.
•Contacted pharmacies to submit and refill patients' prescriptions.
•Recorded vital signs and medical history for 12+ patients each shift.
•Provided surgical support to help different types of surgeons execute safe operations and procedures resulting in positive patient outcomes.
•Organized instruments and supplies to optimize surgical team efficiency.
•Performed pre-operative and post-operative examinations to check patients' vitals and health status.
•Communicated with patients after surgery to assess recovery and mitigate complications.
•Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
•Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
•Analyzed patient chart data and identification to verify accurate information.
•Helped prepare team by assisting with gowning and gloving of staff.
•Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
•Actualized inventory management procedures to control medications and supplies as well as to rotate stock and remove expired medications.
•Controlled bleeding during surgical procedures by clamping and ligating blood vessels.
•Executed remarkable dexterity assembling and monitoring tools to be used during surgery procedures.
Rendered aid to patients experiencing life-threatening emergencies during surgical procedures.
Reviewed physician orders to appropriately count and dispense preoperative and post-operative medications.
Developed effective strategies to streamline organizational performance, increase revenues and boost productivity.
Assessed patients, performed blood, tissue, airway, pulmonary, muscular, optical tests and procedures, and documented preliminary medical histories.
•Collected data and performed data entry to support government and private research studies.
•Documented information in patient charts and communicated status updates to interdisciplinary care team.
•Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
•Recorded observations and baseline measurements to maintain accurate medical records.
•Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
•Reviewed medical records for each patient and collaborated with nursing team to adjust and optimize respiratory therapies.
•Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.
•Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
•Collected lab specimens in adherence with safety protocols for patient tests.
•Assisted patients with personal care, ambulation and general patient care needs.
•Monitored patient's physiological responses to therapy using vital signs, arterial blood gases or blood chemistry changes.
•Read prescriptions, measured arterial blood gases and reviewed patient information to assess patient condition.
•Performed bronchopulmonary drainage and instructed patients in proper breathing exercises.
•Provided ongoing care to patients requiring oxygen, CPAP and BiPAP setups.
•Implemented individualized care plans based upon each patient's unique needs and instructions from supervising physician.
•Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
•Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
•Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
•Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
•Calibrated equipment for optimal use and to obtain accurate diagnostic results.
Monitored and maintained aseptic techniques throughout procedures.
•Aided patients with mobility and activities of daily living.
•Obtained, inspected and distributed sterile and non-sterile surgical equipment and instruments.
•Inventoried supplies, picked necessary materials and delivered accurate items to Oncology Lab and Oncology pharmacy locations.
•Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
•Taught patient care classes
•Taught injection classes
•Taught IV care
•taught infant and elderly care classes
Department Assistant/Cashier, 11/1997 - 03/1998
Walmart - Mesquite, Texas
•Greeted clients, assisting operations by performing entrance interview tasks to determine need.
•Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
•Coordinated resources, documents and schedules to meet challenging deadlines.
•Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
•Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
•Prioritized and organized tasks to efficiently accomplish service goals.
•Demonstrated leadership by making improvements to work processes and helping to train others.
•Provided excellent service and attention to customers when face-to-face or through phone conversations.
•Improved operations by working with team members and customers to find workable solutions.
•Motivated and encouraged team members to communicate more openly and constructively with each other.
•Exceeded customer satisfaction by finding creative solutions to problems.
•Operated cash register, collected payments and provided accurate change.
•Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
•Helped customers find specific products, answered questions and offered product advice.
•Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
•Trained new team members in cash register operation, stock procedures and customer services.
•Met high productivity standards in processing payments for customers.
•Wrapped items and bagged purchases properly to prevent merchandise breakage.
•Helped with purchases, locating items and signing up for rewards programs.
•Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
•Scanned customer purchases and supported transactions to streamline sales process.
•Learned roles of other departments to provide coverage and keep store operational.
•Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
•Inspected items for damage and obtained replacements for customers.
•Verified customer identification for alcohol or tobacco purchases.
•Answered customer quests, provided store information and escorted to desired store areas.
•Received payments for products and issued receipts.
•Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
•Promoted specific item options to drive sales and achieve add-on purchases.
•Resolved customer complaints and escalated worsening concerns for remediation.
•Assisted customers with account updates, new service additions and promotional offers.
•Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
•Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
•Increased sales by suggesting specific complementary items to customers.
•Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
•Backed up cashiers ringing up large number of customers by bagging products.
•Swept and mopped front end during shifts to maintain professional appearance.
•Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
•Handled merchandising and restocking needs for multiple checkout lanes.
•Retrieved carts and baskets left at checkout lanes and returned to entryways to keep front-end neat.
•Directed merchandising and signage updates for weekly and seasonal promotional changes.
•Greeted customers promptly and responded to questions.
•Maintained work area and kept cash drawer organized.
•Counted and balanced cashier drawers.
•Cleaned and stocked front-end areas with register tapes and ribbons.
•Built and maintained productive relationships with employees.
•Managed cashier shifts and breaks.
•Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
•Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
•Placed merchandise in bags or boxes and gave packages to customers.
•Resolved issues with cash registers, card scanners and printers.
•Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
•Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
•Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
•Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
•Stayed up to date on current item discounts to support promotions.
•Redeemed promotional coupons and food stamps and figured discounts.
•Counted product stock to maintain inventory records.
•Monitored sales events, added new merchandise and rang up purchases.
•Received product orders, unloaded merchandise and arranged store stock into appealing displays.
•Monitored exits for security issues.
•Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Cashier/Hostess, 01/1989 - 06/1989
El Chico Cafe
•Operated cash register, collected payments and provided accurate change.
•Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and cabinets to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
•Processed sales transactions to prevent long customer wait times.
•Accepted cash and credit card payments, issued receipts and provided change.
•Trained new team members in cash register operation, stock procedures and customer services.
•Wrapped items and bagged purchases properly to prevent merchandise breakage.
•Maximized sales potential by preparing, storing, rotating and merchandising -products at point-of-sale.
•Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
•Inspected items for damage and obtained replacements for customers.
•Verified customer identification for alcohol or tobacco purchases.
•Promoted specific item options to drive sales and achieve add-on purchases.
•Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
•Increased sales by suggesting specific complementary items to customers.
•Greeted guests and sat customers at tables or in waiting areas.
•Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
•Escorted guests to seating area, furnished menus and highlighted daily specials.
•Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
•Answered telephone to provide dining information and take party reservations.
•Accommodated guests with children and special needs to promote comfortable dining experience.
•Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
•Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
•Developed long-term relationships with customers to increase opportunities for repeat business.
•Managed guest expectations by relaying information regarding hours, wait times and specials.
•Helped restaurant staff set up small and large events to coordinate smooth execution.
•Stayed attentive to server availability and table turnover to seat guests quickly.
•Communicated with servers about new tables, changes in food availability and customer comments.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
•Enhanced guests' experiences by fulfilling special requests during visits.
•Communicated with kitchen staff about cook times to foster customer satisfaction.
•Checked dining and serving areas to verify proper cleanliness and readiness for guests.
•Supervised activities of dining room staff to maintain service levels and support guest needs.
•Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
•Set up and decorated menu marketing boards with current meal and drink specials.
•Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
•Offered preferred tables and other special accommodations to VIP customers.
•Collected reservation information and communicated updates to guests.
EDUCATIONAL BACKGROUND
Associate of Arts, Information Technology, 07/2021
University of Phoenix - Online
•3.91 GPA
•The National Society of Leadership and Success Member
•Dean's List Honoree 2020 and 2021
Technical, Medical Assisting/Surgical Assisting, 09/1989
Texas College of Medical And Dental Careers
•Ranked in Top 5% of class
•Health Occupation Students of America Recipient
07/2013
Texas PTA Conference - Austin, TX
•Completed continuing education in Neurological and Medical studies
•Completed continuing education in Primary and SecondaryEducation
Texas PTA Lifetime Achievement Recipient for Dedicated Work Texas Youth
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