Customer Service Restaurant Manager

ERIK WATSON

828-***-****, ad5oq4@r.postjobfree.com, Las Vegas, NV, 89108

SKILLS

• Customer Service

• Performance Evaluation

• Administrative Support

• Organizational Leadership

• Budget Management

• Effective Communication

• Staff Training

• Team Coordination

PROFESSIONAL SUMMARY

Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.

EXPERIENCE

Lead Clerk, Feb 2005 - Dec 2021

NDOC Prison Industries, Indian Springs, NV

Assisted internal and external customers, independently handling numerous clerical tasks.

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• Entered data into system, printed out requested sets and generated reports.

• Managed inventory by updating stock levels and ordering necessary supplies.

• Managed team assignments, delegating work and verifying completion.

• Kept office file system highly organized and quickly retrieved needed records. Restaurant Manager, Nov 2000 - Aug 2002

Jack in the Box, Las Vegas, Nv

Controlled day-to-day operations with shift management strategies and effective food and labor controls.

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Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.

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• Recruited, trained, and developed top-quality service industry talent.

• Managed budget and oversaw expenses.

Restaurant Manager, Sep 1996 - Oct 2000

Mcdonalds Corporation, Las Vegas, NV

• Managed budget planning, monitoring expenses, and controlling costs effectively. Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.

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Sought to improve business operations continuously through team training, customer engagement and marketing strategy.

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Fostered positive work culture by promoting teamwork and open communication among staff members.

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Analyzed sales data to identify trends and develop strategies for improvement in revenue generation.

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Patriot Missile Operator/Technichan, Nov 1987 - Oct 1992 U.S. Army, El Paso, Tx

• Conducted periodic checks on equipment to solve detected problems. Documented daily activities, including hours worked, materials used, and any incidents or issues encountered.

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Analyzed reports from intelligence personnel and adjusted strategies to maintain progress toward objectives.

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Maintained high morale with confident leadership based on sound military practices.

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• Maintained equipment by performing routine checks and repairs.

• Communicated with supervisors regarding project progress and potential issues. EDUCATION

Associate in Arts (A.A.): Business Management

Kansas City Community College, Kansas City, Kansas Associate in Arts (A.A.): Hospitality Management

Johnson County Community College, Overland Pk, KS

Servsafe Certification (June 2022)

Lincoln County School District

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