Customer Service Representative

AB

AZARIA BRUCE

ad5op2@r.postjobfree.com 404-***-**** Hampton, GA 30228

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Billing Management

File Maintenance

Parts Ordering

Spreadsheet Management

10-Key

Data Reporting

Microsoft Office Expertise

Excel Expertise

Microsoft Office Proficiency

Spreadsheet Creation

Data Collection

Amazon Forest Park, GA

Delivery Driver

01/2023 - 11/2023

Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Notified customers of delays to decrease calls to support. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Reviewed and verified invoices and purchase requests to confirm accuracy. Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Good Year Motors McDonough, GA

Sales Manager

01/2022 - 12/2022

Developed and implemented sales strategies to increase market share. Established relationships with key clients, while maintaining existing customer base.

Provided technical support for customers when needed, answering questions about product features and capabilities. Generated reports, store completed work in designated locations. Monitored incoming emails and answered or forwarded as required. Scanned documents into document management systems or databases. Uhaul Moving And Storage McDonough,

GA

Customer Service Representative

02/2021 - 02/2022

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Consulted with customers to resolve service and billing issues. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Summary

Skills

Experience

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Kohl's McDonough, GA

Customer Service Specialist

11/2020 - 01/2021

Answered incoming customer inquiries regarding product and service information.

Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Responded to customer emails with accurate product and service information.

Assisted customers with account maintenance such as resetting passwords and updating contact information.

Performed data entry of customer orders into the company's order management system.

Maintained a high level of professionalism while interacting with customers via phone or email.

Luella High School Locust Grove, GA

High School Diploma

05/2017

Education and Training

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