Shannon Stevens
*** * . ******** **. **** Orange, New Jersey, 07018
973-***-**** (c)
ad5oni@r.postjobfree.com
OBJECTIVE
To obtain a position in leadership, management, and administration where I can achieve the opportunity to utilize my strong managerial and supervisory skills and add value to motivate and inspire a goal oriented team.
EDUCATION
William Paterson University, Wayne, NJ
Sept 2015
Formerly enrolled in the Business Management program
EXPERIENCE
Mail Carrier United States Postal Service, Florham Park, NJ
August 2020 – Present
Report to work on time daily
Ensure all mail is properly cased, pulled down and loaded on mail truck for accurate delivery
As the OJI (On the Job Instructor) I am responsible for training any new trainees not only for my office but for any office in our district.
Ensure safety of mail and packages by following proper procedures of mail truck. Lock doors and interior door as well
Event Manager SkyZone, Springfield, NJ
June 2016 – August 2020
Hired and trained all employees
Scheduled Event Hosts, Reservation Specialists and Event Coordinators
Followed up on cleanliness of all event rooms and stock or paper products
Ensured catering orders were promptly sent to caterer
Count all registers, record all sales and send to General Manager at the end of the night
Guest Service Team Leader Target, Fairfield, NJ
May 2007 – June 2016
Ensured great service by interacting with guests and team members
Drive sales by overseeing the guest service experience throughout the store
Provides team with training and recognition. Improved performance through coaching and counseling
Promoted Target products (Target Redcard, Cartwheel, Target Owned Brands)
Achieves sales goals and maintained budget controls
AREAS OF EXPERTISE
Customer Service
Complaint Handling & Resolution
Customer Satisfaction
Customer Retention Enhancement
Front-End Supervision
Teambuilding & Training
Order Fulfillment
Dedicated customer service provider with 9 years of experience in “big box” retail and food service settings. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensured the execution of all safety, security, quality and store operations policies.
REFERENCES AVAILABLE UPON REQUEST