Nurse Practitioner Customer Service
Resume:
Kaley Frascogna
Wantagh, NY, ***93
ad5on7@r.postjobfree.com
Detailed-oriented, motivated and focused Nursing student anticipating graduation in May 2027. Eager to get involved with the healthcare world and gain work experience with the plans of becoming a Psychiatric-Mental Health Nurse Practitioner. I have over 3 years of experience working in jobs that require leadership skills, communication skills, and teamwork. I believe my commitment to succeed and to work for the better of the group helps me thrive in all environments.
Skills
● Computer Skills/Excel/POS Systems
● Customer Service
● Communication Skills
● Active Listening
● Level-Headed and Organized
● Physical Stamina
Experience
January 2024-May 2024
ScribeAmerica, UVMMC, Burlington, Vermont- Emergency Department Scribe
● Facilitate Doctors and Physicians by actively charting as they see patients, allowing them to not worry about the burden of documenting all their patient’s information.
● Used knowledge of Emergency Medicine to assist in my documenting of History and Physical Exams, Medical procedures, Orders and Treatment, and Diagnoses. 2
August 2023-Present
UVM Office of Orientation and Student Advancement, Burlington, Vermont- Orientation Leader
● Led an incoming group of students to campus and facilitated their transition to college
● Answered all students’ questions and provided myself as a resource for them, as well as provided helpful resources for other needs
● Used high energy and enthusiasm to get students excited for events and activities, promoting their attendance
● Made sure all of my students were having fun by checking in with each of them, and getting to know them better.
December 2022-November 2023
Tap Room Bay Shore, Bay Shore- Hostess
● Greeted customers and communicated with them to see what they were looking for when coming in
● Guided customers to their seats, informed servers that a table was sat
● Managed all phone calls and take-out orders
● Effectively communicated with the servers, managers, and cooks in order to make the restaurant run as smooth as possible
● Assisted in seating guests and managing the wait list
● Supported servers and bussers through high-volume shifts with food running and table clearing.
● Communicated clearly with servers regarding guest needs or requests, and made sure to rotate the servers to reduce overseating
May 2023-August 2023
McMahon Family, Bay Shore- Summer Family Nanny
● Worked as a full-time Nanny from May 2023-August 2023, Monday-Friday, 8:00 AM - 4PM. I still work for this family for occasional weekdays and date nights.
● Communicated regularly with parents about daily events and changes in behavior.
● Performed light housekeeping duties related to the care of the children such as laundry, dishes, tidying up toys, taking the dog out/feeding the dog.
● Provided transportation to sports practices, camps, and playdates.
● Helped children with schoolwork and prepared meals and snacks
● Facilitated all activities the kids wanted to do, such as a Lemonade Stand, Pool Parties, Bike Rides
June 2021-August 2024 (seasonal)
Southward Ho Country Club Day Camp, Bay Shore- Camp Counselor
● Displayed enthusiasm and commitment towards providing a fun learning experience for the kids. 3
● Showed leadership skills by motivating campers to participate in activities and have the best camp experience possible.
● Communicated with parents of my campers daily, sending photos and explaining what we did each day and what was coming up.
● Managed multiple tasks simultaneously while supervising large groups of children
● Adapted quickly to change schedules and worked as a team with my other counselors to form a plan.
Education
August 2022 - May 2027
University of Vermont (UVM), Burlington, VT- Bachelor of Science in Professional Nursing GPA: 3.72 at the end of the second year.
Awards: Presidential Scholarship: $8,500 per semester for 4 years, Dean’s List September 2018 - June 2022
Bay Shore High School, Bay Shore, NY- High School Diploma GPA: 3.96
Class Rank: 14/456
Relevant Coursework
● AP Physics 1
● AP Chemistry
● AP Psychology
● AP Environmental Science
● AP Statistics
● AP World History
● AP Language Composition
● IB Latin SL
Extracurriculars:
● National Honor Society (President in 2021-2022)
● Interact Club (Member 2018-2020, Treasurer in 2021, President 2021-2022)
● Athletes Helping Athletes (President from 2020- 2022) 4
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