It Support Customer Service

PROFESSIONAL SUMMARY

Dedicated IT technician skilled at providing end user support. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users.

EDUCATION

Per Scholas - St. Louis, MO Graduation April 2024

IT Support Program

●Hands-on technology training focused on the CompTIA A+, Microsoft Windows Server 2019, and Google IT Support Professional Certificate materials (450 hrs)

SKILLS

●Command Line

●OS Ticket (Ticketing System)

●Google Apps

●Windows 10, 11

●Active Directory

●Linux (Ubuntu)

●iOS/Android

●MacOS

●Troubleshooting

●Hardware Deployment

CERTIFICATIONS

CompTIA A+ Expected April 2024

Google IT Support Professional Expected April 2024

Risk Management Framework Oct 2023

EXPERIENCE

Founder/Owner

UNDERGROUND KINGZ BARBERSHOP May 2008 – Feb 2021

Built and established strong relationships with customers to promote repeat business for 20+ years.

●Demonstrated expertise in providing high-quality haircuts, fades, tapers, and shaves for a diverse clientele.

●Provided exceptional customer service by addressing all questions or concerns promptly.

●Trained new barbers in the art of haircutting, fading, and shaving techniques.

●Performed administrative duties such as booking appointments, processing payments, stocking shelves, and ordering supplies.

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Heating and Cooling Technician

TRUE COMFORT Sept 2006 – Aug 2007

●Inspected HVAC systems for visible signs of damage or malfunctioning parts.

●Completed work orders promptly according to established schedules.

●Utilized specialized tools such as voltmeters, ammeters, gas analyzers and combustion analyzers.

●Communicated effectively with customers throughout repair processes to keep them informed.

●Assessed customers' needs by listening carefully to their complaints regarding temperature control or other concerns related to HVAC systems.

Patient Care Technician

Barnes-Jewish hospital March 2002 – Nov 2005

●Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.

●Performed hourly rounds and responded promptly to call lights.

●Utilized computer systems for charting patient data.

●Assisted patients with eating, bathing, and grooming, supporting activities of daily living.

●Adhered strictly to HIPAA regulations when dealing with confidential information.

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