Program Manager Change Management
Resume:
Nicole Irving-Hogan
Los Angeles Area ad5oko@r.postjobfree.com 805-***-****
PROGRAM MANAGER BUSINESS OPERATIONS CHANGE MANAGER
Over 10 years of experience managing projects and utilizing practical and proven methodologies to integrate strategic decision-making to reach business objectives. Hands-on practitioner experience applying organizational change management to influence an organization's ability to adapt to change.
SUMMARY OF QUALIFICATIONS
Project Management
Vendor Management
Stakeholder Engagement
Change Management
Diversity Projects
Interpersonal Communication
IT Projects
Marketing Projects
PROFESSIONAL EXPERIENCE
PROGRAM MANAGER /Owner 11/2022 – Present
People, Organizations, Projects, LLC Thousand Oaks, California
Started an LLC to complete projects supporting business objectives.
Contract 1 – STG Logistics / Project Manager
Directed Oracle integration from managing on-shore and off-shore design and engineering third-party vendors and internal field controllers toward completion of integration. Managing timelines, risks, and daily workflow to ensure client satisfaction and change management. Integrated change management strategies to mitigate "change resistance" and provide leadership buy-in.
• Created project timeline based on requirements.
• Highlighted and communicated risks to the business and project team.
• Provided solutions support to field controllers and businesses to mitigate risks.
• Budget and timeline management to support two go-lives.
Contract 2 – dReam Center Church / Grant Projects
Managed the development of a significant grant proposal with the internal team. Managed the timeline and edits and directed the team to the completion of the grant proposal, integrating diversity and inclusion principles.
Contract 3 – Residential Rebuild / Residential Project Manager
Crucial role overseeing and coordinating various aspects of the home construction rebuild. Managed building and safety, contractor, and homeowner expectations, directing the activities to stay within budget and managing the permit timelines,
Contract 4 – Events / Event Manager
Orchestrating the seamless execution of events from conception to completion by planning and coordinating, integrating change management plans to ensure stakeholder engagement and successful implementation.
Contract 5 – Meta / Program Manager
Monitored and directed operational workflow and day-to-day organizational activities in close collaboration with the engineering team. Functional role – Chief of Staff, ensuring process improvement and increased departmental productivity by sourcing new opportunities and managing existing resources. Developed and executed change strategies to facilitate rapid adoption of defined changes.
• Delivered operation projects as assigned.
• Developed the structure across the leadership's strategic framework.
• Fostered and fortified robust relationships with senior administration and management staff while communicating program execution status and reporting on a timely basis.
• Created and implemented a 2023 plan for multi-functional staff to ensure continuous growth and success.
PROGRAM MANAGER 10/2021- 11/2022
Amgen, Inc. Thousand Oaks, CA
Using program and project management strategies to manage programs and projects as needed for Research and Development (R&D) organizational change.
• Authored and maintained the creation of a scalable communication tool to drive mission-critical computing, integrating change management principles.
• Effective communicator with well-developed customer service skills by serving as Communications Lead for Amgen Black Employee Network, integrating diversity and inclusion strategies.
• Spearheaded the development of SharePoint sites for process and communications improvements, ensuring leadership alignment and sponsorship engagement.
PROJECT MANAGER 02/2020-12/2020
AVID TECHNICAL RECRUITING SVC. Los Angeles, CA
UCLA Contract managed a portfolio of projects to meet stakeholder requirements through development and communication programs and projects that improve overall performance and drive mission values—integrated change management activities into project plans to support successful implementation and user adoption.
• Maintained security policies and mitigation of security issues; Drupal Migration of 55 websites.
• Spearheaded the achievement of ambitious budget targets, integrating change management plans to ensure end-user compliance over time.
• Implemented administrative procedures, ensuring the quality of change-related activities and deliverables.
PROJECT MANAGER/INTERIM MARKETING DIRECTOR 06/2017 - 02/2020
Mamba Sports Academy Los Angeles, CA
Managing projects with a budget created change processes for multiple departments in a start-up environment. Integrated change management activities to build an operational structure and develop a marketing campaign strategy for the Mamba brand. Worked within the clinic to design marketing campaigns. Developed robust training curriculum for several customer programs.
• Developed metrics to manage the success of programs, integrating metrics and analytics outcomes.
• Utilized marketing skills to execute results-driven campaigns, integrating change management plans to ensure employee adoption and use of new technology and processes.
• Coordinated and collaborated with team members to lead the training of the customer service department, integrating change management activities to build internal change competency and aptitude.
PROGRAM / PROJECT MANAGER/HR RECRUITER AND TRAINER 01/2014 - 06/2017
Safety Services Company Tempe, AZ
Dedicated 50% of the time to training new hires and 50% to program management. Integrated change management principles into project scopes to address communication, workforce education, cost reduction, and revenue increase. Managed an ERP integration and utilized change management strategies to create stakeholder buy-in.
• Directed a variety of crucial functions to assist with increasing revenues, integrating change management plans to address stakeholder resistance points.
• Promoted positive community culture, mindsets, and values, integrating diversity and inclusion strategies into training programs.
PROFESSIONAL AFFILIATIONS
Project Management Institute Kappa Delta Pi Citi Programs Research #iamremarkable by Google
Southern University Alumni Association USC Alumni Association
COMPUTER APPLICATIONS AND TOOLS
MS Office Suite including MS Project, Google Suite, Jira, Trello, Asana, Slack, Smartsheet, Salesforce, HubSpot, Tableau, Meltwater, Service-Now, Slack, Airtable, Mindbody, SurveyMonkey, Qualtrics, Dropbox, and SharePoint
Language: Spanish (Basic in reading, writing, speaking) Media: Proficient in marketing on social media platforms
EDUCATION
University of Southern California Los Angeles, CA
Doctoral Candidate, Organizational Change & Leadership
Honors: Kappa Delta Pi (2021-present)
University of Southern California Los Angeles, CA
Master of Science in Project Management
Southern University A&M Baton Rouge, LA
Bachelor of Science in Mathematics
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