Quality Assurance Data Management

PINKI KALOLA

Franklin Park, NJ 732-***-**** ad5oje@r.postjobfree.com www.linkedin.com/in/pinkikalola PROFESSIONAL SUMMARY

Dynamic Salesforce Admin with a demonstrated track record of 5+ years in Salesforce Administration, Release Management, and Quality Assurance. Proven success in propelling business growth through strategic Salesforce optimization and delivering impactful results. Strong leadership and communication skills, poised to elevate organizational success.

CERTIFICATIONS AWARDS

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Sales Cloud Consultant

Trailhead Ranger - 169 Badges

3 Superbadges

SKILLS

Salesforce: Force.com, Sales Cloud, Service Cloud, CPQ, Process Automations, Reports, Dashboards, Security, Lightning Experience

Data Import/Export: Dataloader, Data Import Wizard, Workbench, Data Migration, Data Management

Third-party Apps: DocuSign, Conga, Marketo, Chargebee, Salesloft, LinkedIn Navigator, Zoom.info, Miro, Gong, Leandata, Ownback up, BOFC, AppExchange

Deployment and Version Control: SF change sets, Gearset, Copado, Gitlab, Git Repository, Scratch Orgs

User and Team Management: User Management, Training, Documentation, Quality Assurance

Project and Business Analysis: Business Analysis, Data Flow Diagrams, Jira, Agile/Scrum Methodology EXPERIENCE

Chief, Salesforce Administrator

October 2020 - January 2024

A Salesforce Specialist overseeing global operations in the UK and USA, supported 400+ users across Sales, Service, and CPQ Cloud in the professional service industry. Focused on mastering complex customization, advanced automation, data governance, and strategic decision-making to enhance the platform.

Designed and implemented customized configurations in Salesforce Enterprise to optimize business operations and enhance user experiences.

Automated critical business processes, resulting in a substantial decrease in manual tasks and increased operational efficiency.

Strengthened system security and maintained data integrity by strategically optimizing user access controls in Salesforce.

Executed precise data loading, backups, and recovery operations, showcasing advanced data management practices for migrations and integrations while ensuring elevated data accuracy.

Led successful data migration projects, achieving 100% accuracy and completeness of transferred data.

Improved service management by overhauling Service Cloud functionalities, leading to faster case resolution times.

Implemented and migrated third-party tools, including Chargebee and Salesforce CPQ.

Proactively conducted system maintenance, including Release Updates, Health Check, and Optimizer Report, ensuring a stable and up-to-date Salesforce environment.

Enhanced the controlled development lifecycle through DevOps practices, refining release deployment, optimizing sandbox management, and establishing a robust CI/CD pipeline.

Created and maintained Knowledge Share documents, boosting user adoption and team efficiency

Collaborated cross-functionally to gather requirements and design solutions, contributing to the continuous improvement of business processes.

Arcarius, Salesforce Administrator

July 2018 - October 2020

A Salesforce Admin supported 60+ users of Sales Cloud in the financial industry. Focused on data accuracy, system optimization, and implementing proactive measures to prevent performance issues.

Played a pivotal role in customizing and launching the CRM platform, aligning it with specific organizational needs and user requirements.

Developed a custom support ticketing tool for efficient user issue resolution, enhancing administrative responsiveness.

Maintained data integrity through regular data management and cleanup, ensuring system efficiency and reliability.

Designed and implemented analytical tools, including custom reports and dashboards, contributing to increased sales productivity and strategicdecision-making.

Facilitated streamlined business processes and system integrations, reducing manual tasks and improving operational efficiency.

Rotor Clip Company, EDI Account Manager

Jan 2018 - July 2018

Successfully facilitated client transitions to Electronic Data Interchange (EDI) platforms, ensuring efficient implementation and seamless system integration.

Provided expert technical support to address and resolve EDI transaction discrepancies, contributing to the maintenance of system integrity and performance reliability.

Collaborated with cross-functional teams to enhance EDI systems, consistently meeting project timelines. World & Main, Customer Service Executive

May 2015 - Dec 2017

Delivered outstanding customer service by effectively managinga large volume of inquiries, exceeding established performance benchmarks.

Fostered robust customer relationships through superior communication and interpersonal abilities, resulting in elevated levels of satisfaction.

Utilized CRM systems expertise to keep detailed records, promoting prompt and precise issue resolution for customers.

Marble & Granite, Sales Assistant

Sep 2013 - Jan 2015

Streamlined administrative procedures for the sales team, enhancing order processing, data entry accuracy, and customer record management.

Supported sales representatives in the creation of proposals, presentations, and reports, aiding in the effective acquisition and maintenance of client relationships. MS International Inc, Customer Service Rep

Jan 2013 - Sep 2013

Managed customer accounts with a focus on retention and satisfaction.

Leveraged CRM tools to document customer interactions, proactively resolved account concerns, and engaged with interdisciplinary teams to deliver prompt and efficient service solutions. SALESFORCE KEY ACHIEVEMENTS

Implementation Success

Customization and Configuration

Automation and Workflow Optimization

Data Migration and Integration

Security and Access Management

User Training and Adoption

System Upgrades and Maintenance

Analytical and Problem Resolution

Client and Stakeholder Communication

Certifications and Continuous Learning

Cost Savings and ROI Solutions

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