Customer Service Technical Support
Resume:
Kristijan Stojaković
Contact
ad5oj8@r.postjobfree.com
linkedin/kristijan
stojakovic
Professional Summary
Accomplished and dedicated IT professional with a strong background in the information technology and sales sector. Demonstrates exceptional analytical thinking and diagnostic capabilities. Proficient in various facets of IT, including administration, technical support operations, customer service, troubleshooting, testing, repair, and cost control. A results-oriented individual committed to delivering top-notch solutions and enhancing operational efficiency.
Key Skills
• VMware, VPN, VoIP
• Windows, iOS
• Microsoft 365
• Ticketing (EzCream,
QuickBooks POS,
Service Now)
• Testing, troubleshooting,
incident resolution
• Formatting, driver
installation
• Data connectivity
• Configuration
• Data backup, recovery
• Virus removal: Norton,
McAfee, BitDefender
• Computer construction
• Mobile software and
hardware repair
• Team leadership, ITSM
• Detail-oriented, punctual,
dependable, professional
Languages
• English
• Serbian
• Croatian
• Bosnian
• German
Academic History
TriOS College of Business,
Technology, Healthcare
Network Administrator, 2016
A+ and Network + Re-
certifications in progress
Professional Experience
2020 - Present
Store Manager • The Computer Store, Brooklyn, NY
• Store administration and daily operations, surpassing KPIs and driving performance improvements.
• Conducting trend analysis to enhance productivity and profitability.
• Providing instore and remote customer support, maintaining specialized user kiosks, coaching end-users, and managing tasks from laptop imaging to networking.
• Achieved a 20% increase in store revenue within a year of the start date through effective leadership and training, surpassing performance at alternative locations within 2 years.
• Successfully expanded vendor partnerships, facilitating the introduction of new products and services, contributing to the store’s overall growth, diversification, and performance.
• Overseeing a team of 8, spearheading a training initiative that led to the employee productivity and customer service improvement. 2011 - 2020
Senior Production Operator • Vistaprint, Windsor, ONT
• Diagnosed and resolved software and connectivity issues with commercial HP Printers and precision paper cutters.
• Conducted precise calibration of sensitive equipment and established regular maintenance schedules.
• Played a key role in training employees in three different departments.
• Demonstrated commitment to quality through thorough inspections of finished products, ensuring consistent adherence to organizational quality standards and exceeding customer satisfaction expectations. 2008 - 2011
Information Technology Technician/Network Administrator • Sutherland Global Services, Windsor, ONT
• Program, hardware, and software installation and configuration, ensuring precise alignment with specifications.
• Network setup, including workstations and conference room peripheral devices, with a focus on optimizing local network performance while maintaining robust security and privacy.
Sutherland Apprenticeship
Program
Technical Support
Certificate, 2009 - 2011
Customer Care and Contact
Center Certificate, 2009 -
2011
Customer Service Certificate,
2009 - 2011
Interests and
Activities
• Wrestling, basketball,
soccer, football, rugby,
table tennis, chess
• Reading
• User orientation and guidance for new computer equipment, diagnosis of technical issues, and management of records for repairs and maintenance.
• Full building wiring and connections to mainframes, utilizing various network topologies.
Technical Support Agent
• Delivered telephonic and remote customer support for hardware and software-related issues, including analysis, diagnosis, and resolution of technical and connectivity problems.
• Conducted troubleshooting for Norton software, Microsoft Exchange, Blackberry smartphones, and Windows computers, encompassing virus removal and antivirus software updates and installation.
• Provided customer education on computer safety, malware prevention, decluttering, and optimizing computer performance.
• Documented protocols and created databases and knowledge-based documents.
Contact this candidate