Customer Service Retail Sales
Resume:
EMPLOYMENT HISTORY
Lead Front End Retail Supervisor, Burlington Coat Factory, Plano, Texas Exceeded weekly goals by enthusiastically greeting customers, using excellent verbal skills to engage in conversation and effectively determine needs and requirements, helping boost customer satisfaction and I'm increase customer service ratings.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Maintained visually appealing and effective displays for the entire store to drive substained revenue and move target products.
Performed opening and closing duties as part of the management team and handled cash management. FEB 2014 - OCT 2019
Lead Customer Service Cashier, Walmart Supercenter, Plano, Texas Selected by store management to manage multi departments as store requirements changed. Maintained constant communication with the District Manager in order to insure my store was meeting or exceeding our sales goals.
Ensured proper operations in the front of the store, customer service desk and money center. Trained new employees on company customer service policies and service level standards. SEP 2006 - JAN 2014
Floor Sales Cashier, Verizon Wireless, Dallas, Texas Assisted in the growth and productivity of Verizon Wireless by helping customers find value in our various products and services.
Retail Sales Representative Provided support to the sales team, ensuring all sales and service objectives were met. Ranked in the top 10% of Retail Sales Consultant in the nation. Provided excellent customer service in one of the largest retail stores in the region. SKILLS
POS Sales Floor
Product Knowledge Bank Deposits
Loss Pervention Store Profitability
Quality Customer Service Cash handling
EDUCATION
MAR 2016 - JUL 2018
The Doctor of Business Administration, University of Dallas College of Business, Irving, Texas 305 H W CIR, Madison, USA, 27025
ad5ohk@r.postjobfree.com
BRITTANI
MCKETHAN
LEAD CUSTOMER SERVICE
REPRESENTATIVE
PROFESSIONAL SUMMARY
Lead Customer Service/Cashier with over 10 years of progressive experience in retail management, specializing in customer engagement and team leadership. Proficient in enhancing customer service ratings through effective mentoring and maintaining high store standards. Committed to leveraging extensive background in front-end supervision to foster team success and drive sustained revenue growth.
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