Part-Time Food Service
Resume:
Randi L. Ragan
**** ****** ******* **., **********, IN 47122 Phone: 812-***-**** E-mail: ad5ohe@r.postjobfree.com Page 1
Objective:
I am looking for PRN or part-time work in food service to maintain my outgoing spirit and friendly mindset. I am an enthusiastic fast learner and will prove to be an asset to your team. I am professional, fun and clean, I will pass any drug screen and background check.
I wish to obtain a position that will enable me to learn, build my talent, teach others by building them up and to use my strong organizational skills. I strive for dedication, accuracy and to build authentic relationships to ensure success and to support my organizations growth.
Education:
• IN Tech- Bachelor of Science: Business Administration- Jan 2016 -May 2020
• Lean Six Sigma – Green Belt Training May 2017
• Ivy Tech- Certified IN Navigator Sept 2013- Nov 2013
• Indiana University Southeast -Medical Coding Oct 2004- June 2006
• Prosser School of Technology- Computer Graphic Arts-1996- 1998
• Floyd Central High School -High School Diploma – Graduated 1997 Skills:
• Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, and Adobe DC Pro
• Coordinates tasks and manage projects efficiently
• Electronic Medical Record Go-Live support – Centricity EMR
• Involved in finding and implementing new Clear Company software for the onboading team, created training manuals, program customization and mapping forms.
• Excellent and thorough communication skills via email, memo or verbal
• Experienced in communicating with medical professionals, from start to finish of onboarding offering assistance and guidance via phone calls, in person meetings, text and email.
• Leads group discussions, provides feedback, persuades others, provides well-thought-out solutions
• Gathers appropriate information, confidently speak in public
• Works well with the public, assisted patients in the enrollment process for marketplace health insurance and HIP 2.0
• Lean Six Sigma Process Improvement – Effectively lead lean six sigma projects with positive results.
• Proficient in Peach Tree Accounting, understands balance statements, income statements and payroll
• Competent in the OneApp Pro (Echo), credentialing software used to complete payer applications and for tracking expirables.
• Establish processes and reference guides for Practice Managers
• Establish standardize registration process and create reference guides for employees
• Able to accurately navigate and populate the CAQH database for payer credentialing
• Proficient in ECHO Software used for Medical Staff Credentialing and tracking
• Works well in a team setting such as Baptist/Floyd Acquisition steering committee to meet deadlines
• Onboarding of new providers, transfers, offboarding and add locations Randi L. Ragan
7300 Hidden Springs Ct., Georgetown, IN 47122 Phone: 812-***-**** E-mail: ad5ohe@r.postjobfree.com Page 2
Work Experience:
Food Serve Staffing- Server 2024
Cardinal Stadium/KY Derby
• Serving formal banquets
• Large 150-200 attendees
• Clean up, removal of all décor and bussing all tables leaving a clean area KY Derby- Churchill Downs
• Serving front rail at Homestreach Lounge
• Arrived on time 6am each day – clean and wipe down all outdoor tables, seating area
• 4-6 booths- 40-65+ people all day
• Pre-bus all tables actively throughout the day
• Cleaned all areas each evening removing trash and debris UofL Physicians – Physician Recruitment -April 2021-current) UofL Nucleus Building 4th Floor
• Keep detailed lists of all providers being recruited
• Post all jobs to various platforms with accuracy and attention to detail
• Maintain detailed list of all open jobs and who is in communication for each one
• Create itineraries for each provider who comes in for a site visit
• Arrange flights, hotel stay, rental cars, and provide all reimbursement for meals and parking
• Schedule all zoom calls for virtual meetings and provide benefits and other data as needed BHMG Delegated Credentialing Oversight Manager – (Aug 2020- March 2021) Baptist System Services Building– Louisville, KY
• To act as the liaison between the outsourced company, Advantum and BHMG
• Set up and create all new processes and procedures on how to share payer issues and concerns as well as new provider documents needed for enrollment
• Set up a secure FTP site to upload documents secure and confidentially
• establish a process flow for how Advantum can best assist BHMG providers with initial hospital applications as well as reappointments
• ensure any payer issues on our providers, such as rejections or other errors are taken care of in a timely manner and claims are refiled
• projects such as collecting all updated CLIA waivers, malpractice certificates, mass provider moves to a new tax ID etc
• to create the new BHMG credentials committee, arrange monthly meetings, keep minuets, provide all completed verification files on providers to be approved or denied by committee
• Keep all committee policies and procedures up to date and all meeting agendas, attendees and minutes filed for any future audits.
BHMG Onboarding Manager – (January 2019- September 2020) Baptist System Services Building– Louisville, KY
Randi L. Ragan
7300 Hidden Springs Ct., Georgetown, IN 47122 Phone: 812-***-**** E-mail: ad5ohe@r.postjobfree.com Page 3
• Lead the onboarding team with new policies, rules and processes implemented in onboarding and offboarding.
• Create manuals and “How to” instructions for the various tasks involved to add providers to BHMG
• Ensure the volume is manageable, setting realistic thresholds for each team member to ensure quality onboarding over quantity.
• Manage five team members with one on one meetings and monthly team meetings
• Address issues and concerns when issues or errors come up, using every opportunity as a training example.
• Coaching and encouraging my team and striving to maintain a positive atmosphere where we all lean on each other with confidence to work together.
• Addressing issues and helping to ensure process and standards are kept in place from practice managers, HR, marketing, and directors.
• Always making sure the team knows the crucial points of timelines and deadlines, how to balance the many phases of onboarding to keep the processes running in tandem to meet the desired start date. Med Staff Coordinator/ BHMG Onboarding – (March 2017- Jan 2019) Baptist Health Floyd Medical Staff Office – New Albany, IN 47150
• Lead the provider onboarding process for the new hired physicians and Mid-Level providers joining the BHMG Medical Group.
• Welcome all new providers with required paperwork to begin the onboarding and Med Staff privileging process.
• Assist the providers on staff with re appointments and help to navigate the CACTUS software by GLMS while also uploading the required 2 year re appointment documents
• Assist each provider with any questions or concerns and meet with them personally to discuss the bulk of paperwork and required documents needed upfront to ensure a 90-day start date
• Take minutes, create and supply packets and arrange the room for the Med Staff Business Meetings; Surgery Dept and the Utilization Review Team, each occur once a month
• Created training manuals/directions for the dept to use ECHO and how to load all documents
• Upload all documents into ECHO software to prepare credentials committee for Med Staff privileges approval
• Created Directions for providers who do not have an Indiana License, how to start, where to go, what to complete and how to utilize FCVS if desired
• Create schedule, arrange for all parties involved and Perform the Provider Orientation for Hospital Med Staff and also for BHMG on or before hire date
• Helped to organize a new process and made the swim lane for Medical Staff as we prepare to restructure the department with a new and more efficient flow
• Maintain the applications used in Med Staff in Word and PDF formats, made PDFs fillable and easy to use for providers to complete electronically
Work Experience:
Program Manager – (August 2014 – March 2017)
Floyd Memorial Medical Group – New Albany, IN 47150 Randi L. Ragan
7300 Hidden Springs Ct., Georgetown, IN 47122 Phone: 812-***-**** E-mail: ad5ohe@r.postjobfree.com Page 4
• Lead the provider onboarding process for the new physicians and Mid-Level providers joining the Floyd Memorial Medical Group.
• Deliver the required forms, applications and expectations to each provider
• Provide all on-boarding team members with the materials need to complete their portion of the on-boarding process
• Keep detailed spreadsheets of each step involving the on-boarding process, up to the point of presenting them to the credentials committee for approval of hospital privileges
• Work closely with Human Resources to establish a start date meeting HR requirements and timing each step involved to ensure compliance.
• Medical Practice Acquisitions and onboarding - ensuring all steps are taken in the process of on-boarding a new Practice, including but not limited to, vendor agreements, staff, software integration, computer hardware, certificates and accreditations as well as marketing duties.
• Leading multiple teams for process improvement by listing the roles and responsibilities along with the necessary steps involved. Provides the ability dissect the procedures and make improvements within the network: Lean Six Sigma Projects included
o Process Map of Medical Groups Registration- creating detailed manual in binder with table of contents on all patient registration scenarios with screen shots made from snag-it software. Uploaded the electronic version of the manual and each topic to sharepoint on Floyd Intranet. o Medication Management- to create a log of all BHMG office medications and vaccines with expire dates, a shared log that each office can tap into to utilize needed drugs that another office has before it expires instead of ordering new medication, avoided wasted expense on costly drugs. Payer Credentialing Specialist – (October 2001 – August 2014) Floyd Memorial Medical Group – New Albany, IN 47150 Central Billing Office:
• File medical claims to primary and secondary insurance payers
• Worked to resolve the no response or denied claims rejections
• Reprocess claims with additional or corrected information as needed for maximum collection
• Post charges accurately with modifiers and correct diagnosis codes, register patients, post and balance lockbox funds
• Organize detailed Excel spreadsheets to log AR, lockbox GL transfers and patient visit counts.
• Filed several large appeals to insurance companies with organized packets of original submission and proof of timely filing, succeeded at getting over $200,000.00 in appeal funds from MHS (Medicaid MCO) Payer Credentialing:
• Payer credentialed for multiple Medical Group locations, creating the group Tax ID, Group NPI and filing for initial group Medicare and Medicaid numbers.
• Set up and maintained all payer contracts and fee schedules for FMMG LLC.
• Set up new lockboxes for each site with the insurance payers
• Handled any billing/banking issues that needed attention due to enrollment error.
• Worked with Paradigm for 8 years to coordinate the credentialing of the new offices and providers
• Kept detailed logs of the status; provide network leadership with updates monthly
• Meet deadlines for physicians/authorized signatures for application submission, Teaching/Training:
• Educated all front desk staff at practice locations on all areas of non-clinical Centricity EMR. Randi L. Ragan
7300 Hidden Springs Ct., Georgetown, IN 47122 Phone: 812-***-**** E-mail: ad5ohe@r.postjobfree.com Page 5
• Provide Practice locations with material to educate and update staff members regarding new coding guidelines, along with rules that apply for insurance changes or authorization/referrals.
• Created manuals with snag-it software for education on upgrades and new ways to post charges or cross reference diagnosis for optimal billing.
EMR-GE Centricity:
• Attended the training for our EMR/PM Centricity and trained staff to prepare for office go-lives,
• Active team member and support for the EMR
• Managed and created the training material for both Clinical and Non-Clinical areas of the EMR to hand out at the training sessions,
• Learned the new functions of the system to help train and educate the staff as needed. Paul B. Lilly Roofing LLC. – (June 2007 – July 2014) Roofing Business, Floyds Knobs, IN
• Created business tax ID, tax structure, set up business bank account.
• Designed logo, maintained all marketing material, BBB, Angies List, Google, Phone book, Website
• Efficient in Peach Tree Pro Accounting.
• Balanced month end, posted to all GL accounts, created new vendors, maintained payroll and current tax tables. Met with accountant to ensure quarterly taxes processed and paid on time. Courier/Billing – (May 1998 – Nov 2000)
Cardiovascular Associates, Louisville, KY
• Keeping over 22 physician’s schedules on hand and up to date as well as staying current with the extensions and names of all staff in the office as well as sorting mail. Billing Office:
• Accessing multiple web portals to obtain demographic info on all in patients for surrounding hospitals, meeting deadlines for the coders and billers to enter and file claims Courier:
• Worked as a courier to transport Cath films to the all local hospitals in the Louisville area and deliver all bank deposits.
• Drove the company vehicle to Jewish, Caritas, Norton’s, Baptist and many other offices and clinics meeting deadlines and rerouting my course often for STAT cases when requested. Hobbies: Obstacle Course Races with my husband and kids, Activities and serving with our Church, Spartan Endurance events, Hiking, Rock Climbing, anything out doors, staying fit and healthy, traveling, concerts, reading, learning, laughing and practicing a positive mindset.
References:
Ted Miller- Former CFO of Floyd Memorial Hospital Health Services, Current CFO at Jasper Memorial 1-502-***-****
Dr. Mike Bousamra- Thoracic Surgeon BHMG
Jake Archibald- Medical Staff Manager/Director at AHN 1-502-***-****
Randi L. Ragan
7300 Hidden Springs Ct., Georgetown, IN 47122 Phone: 812-***-**** E-mail: ad5ohe@r.postjobfree.com Page 6
Rayna Withers- Director of Hospital Radiology Department at Floyd Hospital 502-***-****
Dr. David Auberry – Instructor at IN Tech- Business Policy and International Business
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