Mortgage Loan Team Member
Resume:
Sandra L. Alvarado
San Antonio, TX
Phone: 210-***-****
Email: ad5ogc@r.postjobfree.com
Licensed MLO NMLS 428886
Mortgage Loan Professional
l am a highly proactive and motivated team member with more than twenty years of financial services experience recognized for my analytical and interpersonal skills to effectively communicate and collaborate with all members of the organization to prioritize objectives, identify requirements, and follow through on effective solutions. 18 + years of closing and other mortgage industry knowledge experiences. Exceptional communications skills and comfortable speaking with clients.
Professional Experience
Canopy Mortgage April 2024 – present
• Licensed Mortgage Loan Officer taking applications for Mortgage loans.
• Providing integrated solutions and world-class customer service to all clients.
• Converting pre-qualifications and applications for mortgage products.
• Listening carefully to members to empathize and identify their unique needs for financial security
• Demonstrating expert knowledge of mortgage products and benefits in order to provide superior client
service.
• Effectively managing the workload using organizational and multitasking skills
• Analyzing financial and credit data to determine the acceptability of loan risk in support of bank, investors and
regulatory policies
• Providing friendly, prompt and informed responses to clients.
• Act in accordance with all legal and regulatory requirements.
• Giving clients conditional loan approvals for purchase of new home and refinancing.
• Assisting clients with loan options for purchases.
Contractor - USAA Marketing Oct 2023 – Feb 2024
• Ensure strict quality assurance by working closely with marketing to guarantee advertising/ marketing guidelines are following regulations.
• Manage the Asset Management “Integrated Queue” which is a combination of products (auto, bank, P&C, etc.).
• Act as a coordinator and say “hey P&C partner, look at this for non-compliance”, “Hey Bank partner, check this
process out because it raised a flag for non-compliance”.
• Coordinate responses and aggregating the data/responses.
• Project coordination experience
• Strong attention to detail
• Able to quickly understand processes and procedures
• Pickup and work quickly
• Strong communication skills
• No compliance or risk background necessary
• Data & reporting experience would be helpful (but not necessarily a data/reporting analyst)
Contractor- Citi Bank Private Banking Dec 2021 - June 2, 2023
Compliance Reviewer Lead (QC Review)
• Review Trust and Entity Documents for accuracy.
• Ensure strict quality assurance of mortgages by working closely with loan officers, underwriters, and attorneys to
guarantee compliance guidelines are followed on all loans.
• Ensure loan closing docs meet all compliance guidelines including final closing disclosure, Flood Notice deadlines,
Appraisal and Final Inspection deadlines, Cash to close, Variable Rate Disclosures, Entity Documents, FinCEN,
Volker, CRF and CSS verifications.
• Collected and reviewed loan applications and communicated with clients to determine their financial situation,
goals, and requirements.
• Organized and coordinated multiple promotional events to advertise the company’s services and completed
professional financial analysis and credit reviews.
• Assisted in the management of client accounts, maintained confidential documents and records, and provided
excellent client service to ensure great customer satisfaction.
• Worked on the development of new procedures to simplify the whole loan application process and make it more
effective – increased efficiency by 17%.
• Exceeded all sales goals and objectives and grew revenue by more than 15% each year.
• Interfaces with internal and external parties, including underwriter, credit analyst, Closing Attorney, Title Company,
servicing, and asset management personnel.
• Considerable knowledge of banking laws, federal and state government laws/regulations impacting mortgage and
banking lending to include CRA, Flood Disaster Protection Act, Fair Credit Reporting Act, Fair Lending, Service-
members Civil Relief Act, and HMDA regulations and reporting.
• Perform income, credit and property analysis guidelines have been met on Initial and Final Doc reviews.
• Evaluate debt ratios and loan-to-value ratios. Analyze challenging loan packages to render sound credit solutions Private Mortgage Loans.
• Work directly with Title company to complete final closing disclosures and approval prior to loan funding.
• Post-closing functions that include preparing standardized loan modifications and partial releases.
• Responsible for initial review of draft loan documents, verifying general business terms & verifying legal
descriptions.
LoanDepot: SR. First Mortgage Closer/Funder: Jan. 2021 to Jul. 2021
• Contact Title settlement agents / attorneys advise as Mortgage Loan / Funder. I will be main point of contact throughout the closing and funding process, by ensuring proactive guidance on the closing process, documents, and funding in a detailed and comprehensive manner in order to complete the mortgage loan process.
• Provided service through obtaining documents and validating the accuracy of real estate loan documentation required to issue disbursement of loan proceeds / audit techniques. This includes issuing funding authorization to title settlement agents / attorneys in order to complete the mortgage loan process.
• Review and approve final Closing Disclosure.
• Review title and survey for exceptions, review and audit loan documentation to ensure all underwriting conditions
have been met.
• Identify and researches missing information. Communicates with 3rd party agencies and/or members to obtain
and/or provide necessary documentation.
• Calculate and create wire for closing figures and coordinate funding of the loan
• Follow-up with various departments / parties to address any outstanding underwriting information condition. Ensure
that all information is accurate prior to funding. Monitor and track all funding documentation to ensure that all
necessary paperwork has been completed and received.
• Meets or exceeds customer expectations and target dates within the loan closing will / funding process.
• Performs other loan setup and closing-related tasks as requested.
• Performs routine work assignments as resulting from a business request. Performs work assignments in support of
objectives.
• A problem solver with follow through skills, able to work well under pressure, ability to multitask, prioritize and able
to handle a large pipeline.
• Assist Escrow / Title companies, Borrowers and Mortgage Brokers
• Contact Title settlement agents / attorneys advise as Mortgage Loan / Funder. I will be main point of contact
throughout the closing and funding process, by ensuring proactive guidance on the closing process, documents,
and funding in a detailed and comprehensive manner in order to complete the mortgage loan process.
• Provided service through obtaining documents and validating the accuracy of real estate loan documentation
required to issue disbursement of loan proceeds / audit techniques. This includes issuing funding authorization to
title settlement agents / attorneys in order to complete the mortgage loan process.
• Review and approve final Closing Disclosure.
• Review title and survey for exceptions, review and audit loan documentation to ensure all underwriting conditions
have been met.
• Identify and researches missing information. Communicates with 3rd party agencies and/or members to obtain
and/or provide necessary documentation.
• Calculate and create wire for closing figures and coordinate funding of the loan
• Follow-up with various departments / parties to address any outstanding underwriting information condition. Ensure
that all information is accurate prior to funding. Monitor and track all funding documentation to ensure that all
necessary paperwork has been completed and received.
• Meets or exceeds customer expectations and target dates within the loan closing will / funding process.
• Performs other loan setup and closing-related tasks as requested.
• Performs routine work assignments as resulting from a business request. Performs work assignments in support of
objectives.
• A problem solver with follow through skills, able to work well under pressure, ability to multitask, prioritize and able
to handle a large pipeline.
• Assist Escrow / Title companies, Borrowers and Mortgage Brokers.
USAA Federal Savings Bank Dec 2006 to Jan 2021 First Mortgage Closer/Funder: Sept. 2015 to Jan 2021
• Provides member service through obtaining documents and validating the accuracy of real estate loan documentation required to issue disbursement of loan proceeds/ audit techniques. This includes issuing funding authorization to real estate settlement agents and attorneys in order to complete the mortgage loan process.
• Audit 1st mortgage loan files for completeness and accuracy to ensure we are meeting Anti-Predatory Lending guidelines for APL lender RESPA curative.
• Working knowledge of First, Second, VA, New Construction, & Jumbo Mortgage products. Acquires and applies foundational knowledge of First, Second, VA, New Construction, & Jumbo Mortgage products, services, and processes.
• Obtains, reviews and validates loan documentation to ensure compliance.
• Identifies and researches missing information. Communicates with 3rd party agencies and/or members to obtain
and/or provide necessary documentation. Resolves member account and loan documentation issues.
• Uses established procedures and relevant job experience to carry out work assignments. Perform a complete
review and audit of the loan file including both legal and financial documentation. Creates and verifies accuracy of wires. Follow up with various departments to address any outstanding underwriting conditions. Ensure that all information is accurate prior to funding. Monitor and track all funding documentation to ensure that all necessary paperwork has been completed and received. Provide great customer service qualities.
• Ensures the accuracy of member data entered in the money movement/disbursement system and Cadence system.
• Performs routine work assignments as resulting from a business request. Performs work assignments in support of objectives.
• Meets or exceeds member expectations and target dates within the loan closing/funding process.
• Performs other loan setup and closing-related tasks as requested
• Performs routine work assignments as resulting from a business request. Performs work assignments in support of
objectives.
• A problem solver with follow through skills, able to work well under pressure, ability to multitask, prioritize and able
to handle a large pipeline. Assist Escrow/Title companies, Borrowers and Mortgage Brokers.
First Mortgage Client Service: Apr. 2015 – Sept. 2015
• Identifies member events to provide integrated solutions on products and close on product sales that meet the members needs and facilitate the members financial security.
• Empathizes with members and provide complex and/or integrated solutions to make it easy for members to acquire a USAA product.
• Responds to and complete member requests.
• Deepens and retains member relationships through needs assessment and solution offerings from USAA products
and services.
• Works under general supervision.
• Uses established procedures and job experience to carry out moderately complex work assignments.
• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
Second Mortgage & Equity Loan Service: Mar. 2009 – Apr. 2015
• Assisting processor with review and audit loan documents.
• Maintaining my own applications for processing.
• Reviewing income, title, flood and evaluations documents.
• Researching, analyzes, and resolves members loan documents.
• Communicates loan status and ensures that all pertinent information is disclosed and discussed with the member.
• Performs follow up for vendor items.
• Coordinates or schedules closings with member.
• Provides service to members by processing routine to moderately home equity loans and/or responding to routine
to moderately telephone inquiries to complete loan requests.
• Evaluates and processes loans on a basis from point of application through final loan decision.
• Inbound calls and/or correspondence from members in an effort to obtain additional information needed for
processing routine transactional and maintenance requests.
• Providing status and final resolution.
• Providing phone support to processors by assisting members on documents status.
• In charge of Home Equity RESPA Reports
• ProjectassistingwithAPR/TruthinLendingprojectreportforUSAA1stmortgageandHomeEquity
• ProjectassistingUSAA1stMortgagewithAuditreviewwithinCadenceandCitrixproject
• Project participation; ability to identify and implement workable solutions. Project assisting USAA 1st Mortgage with HMDA / RESPA / APR / TIL project reports within Sale Force.
• In 2013 I earned Home Equity Client Services Pro Top Performer of the month seven times.
• In the pass have assisted Home Equity Account Services with internal and external subordination submissions.
• I had actually had assisted in providing a new process when requesting missing information and documentation for
the completion of a USAA subordinations request. While assisting with Subordination I did received an
Presidential Award for a process I developed for receiving back subordination quicker
• Have also assisted Home Equity Disbursements/Processing Unit with Floater, Total Loan and Funding App w-o
approval reports. I was also helping with DEEDs, which in tells verifying deeds were signed and notarized correctly by member. If extra documents need to be attached to deed before sending to American and LSI title company for recording to county.
First & Second Mortgage Loan Officer Originations: Dec. 2006 – Mar. 2009
• First & Second Mortgage Loan Officer taking applications for First & Second, VA and Mortgage loans.
• Providing integrated solutions and world-class customer service to all members
• Converting pre-qualifications and applications for the following mortgage products: VA/Conventional both Purchase
and Refinance, and FHA
• Listening carefully to members to empathize and identify their unique needs for financial security
• Serving as a liaison between members and USAA teams, ensuring that all relevant information is gathered and
shared to facilitate closings
• Demonstrating expert knowledge of USAA mortgage products and benefits in order to provide superior member
service.
• Effectively managing the workload using organizational and multitasking skills
• Analyzing financial and credit data to determine the acceptability of loan risk in support of bank, investors and
regulatory policies
• Providing friendly, prompt and informed responses to members
• Act in accordance with all legal and regulatory requirements.
• Giving members conditional loan approvals for purchase of new home and refinancing.
• Assisting members with loan options for purchases and home improvements.
Job Related Skills:
25 + years of office experience & experience in fast paced environment 15 + years’ experience with Fair Housing Regulations
Experience with TRID, RESPA/TILA, Reg B etc.
Experience in the real estate industry
Experience with real estate operations
Experience leading employees
Detailed oriented and able to work with minimal supervision
Strong multitasking skills, strong phone skills and ability to resolve complaints
Type 60wpm/10 key by touch
Advanced knowledge of Microsoft Office products (Microsoft word, Excel, Access). Knowledge of Empower LOS System
Knowledge of Encompass
Knowledge of Empower & Citrix
Knowledge of Portal & LoanServ
Knowledge of Cadence
Knowledge of Sales Force
Knowledge of Share point
Knowledge of UNFI
Knowledge of Credit Revue
Working knowledge of First, Second, VA, New Construction, & Jumbo Mortgage products.
Knowledge / Attributes:
Self-motivated, Ability to work independently, Exceptional attention to detail. Business Acumen, Communication, Customer Focus, Collaboration/Team Building, Demonstrate Adaptability (agility), Flexibility, Drive for Results, Innovation.
Professional Designations & Certifications:
Licensed MLO NMLS 428886
USAA Presidential Award
6+ Top Funder Awards
20+ HE Top Client Representative Award
https://www.linkedin.com/in/sandra-alvarado-b31a17203
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