Call Center Agent
Resume:
Monica A. Taylor
Pittsburgh, Pa 15207
ad5oga@r.postjobfree.com
Skills
●Time Management Skills
●Patients
●Problem-solving
●Good math skills
●Professional telephone etiquette
Experience:
Children’s Hospital, Pittsburgh - Housekeeping
06/2019 - present
●Clean patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants
●Clean and sanitize floors, equipment, and furniture according to infection-control policies
●Collect dirty laundry from patient areas and place in designated locations
●Monitor inventory of supplies such as paper towels, soap, toilet paper
●Distribute clean linen and hospital gowns
Dial America Pittsburgh, Pa — Call center agent
12/2018 - 06/2019
●answering inquiries
●resolving problems
●fulfilling requests
●maintaining database
●Assist with billing matters
●Scheduling appointments
IBEX Global Pittsburgh, Pa — Call center agent
12/2017 - 12/2018
●Collect charge internal and external, customers off accounts
●Resolving collection matters
●Handling patients, referral sources and administrative department inquires
●Communicating with insurance companies
Midwest Direct, Pittsburgh Pa- mail handler
09/2016 - 12/2017
●Load, unload, and move bulks of mail
●recognizes bad barcodes found in the mail
●Troubleshoots and removes mail piece jams from machine
●Mange a clean work area to prevent possible injuries and/or tripping hazards to self and others
●Properly organizes postage metered rejects separated by postage rate and keeps mail arranged by specific jobs
Family Dollar, Mckees rocks Pa - cashier/manager
08/2015 - 09/2016
●Setting employee schedules
●Hiring and training new workers
●Cash handle
●Ensuring the satisfaction of the customers
●Closing and opening store
06/2014 - 08/ 2015
Alorica, Pittsburgh Pa - sales representative
● Ensure customer satisfaction through effective call resolution
●Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
●Identify and escalate emerging product or customer dissatisfaction issues
● Carefully listen to and understand customer issues
04/2012 - 06/2014
Marshalls, Pittsburgh Pa - cashier
●Stock racks and shelves
●handle customer inquiries
●ensure accurate pricing
Education
October 2017- Still attending
Pittsburgh Technical College, Pittsburgh Pa- Business Management
August 2012 - June 2016
Sto-rox High School, Mckees rocks Pa - High school diploma
Professional references:
Brittany Wilson- 412-***-****
Billie Andrews-412-***-****
Miya Fletcher- 412-***-****
Contact this candidate