NANEKEI HICKS
ad5og0@r.postjobfree.com 817-***-**** Arlington, TX 76017
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
• Claims file management processes
• Strong interpersonal and communication skills
• manage, investigates and evaluate coverage
• assist with body shops and supplement appraisals for insured or claimants
• set up auto rentals when needed
• assist with payments when claim is settled
• Communication
• Flexible schedule
• billing, invoices, account receivable
• correspondence to emails and inbound and outbound calls
• processing payments
• word & excel
Experience
Licensed Claims Adjuster Liberty Mutual - Plano, TX 10/2022 - Current
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Negotiated and settled claims according to information presented through reports, research and data verification.
• Investigated questionable claims to determine payment authorization.
• Drafted statement of loss to summarize damages, payments and underlying policy coverage.
• Conducted witness interviews to assist claim information gathering process.
• Identified and obtained evidence to ascertain claim value.
• Gathered information from various third parties to determine claim acceptability. Billing Representative Union Standard - Irving, Texas 07/2018 - 10/2022
• Processed and sent invoices, adjustments and credit memos to customers.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Worked with outside parties to obtain payments and solve problems.
• Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance. Negotiator Mitchell International, Inc. - Irving, TX 10/2016 - 07/2018
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified needs of customers promptly and efficiently.
• assigned queue 100+claims negotiating for medical bills Senior Medical Representative MHN - Irving, TX 09/2009 - 08/2016
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
• Updated customer information in CRM database daily to document latest interactions and activity.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education and Training
James Bowie High School Arlington, TX 05/1997
High School Diploma