Infrastructure Engineer It

Jeremy Link

Philadelphia, PA m: 609-***-**** ad5oee@r.postjobfree.com LinkedIn

Results-driven systems and infrastructure engineer with over 10 years of experience in the management of IT infrastructure and services for leading organizations.

Accomplished IT professional with a strong history of prioritizing and resolving complex system issues. Proven track record in providing team leadership for transforming IT systems' planning, implementation, operation, support, and maintenance. Expertise in developing project plans and budgets and managing information technology staff. Stellar record of achieving compliance goals, maximizing business growth, and improving technology efficiency. Articulate communicator with an ability to fluently speak the language of both people and technology, blending technical expertise with interpersonal skills.

Professional Experience

Sandbox VR, Pleasanton, CA (Remote), April 2022 to November 2023

SYSTEMS AND INFRASTRUCTURE ENGINEER, MANAGER

●Coordinated new store launch operations, including equipment procurement, installations, and build-outs for 25 retail locations both domestic and international.

●Guided staff in day-to-day IT operations, including Windows, hardware, and networking configurations, in both corporate and retail settings.

●Established high-performance IT infrastructure by effectively installing network rollout and configuration, firewall devices, network switches, surveillance systems, wireless access points, and data drops.

●Liaised with cross-functional engineering and technology teams to seamlessly integrate software and hardware into Sandbox VR’s business processes to enhance productivity and customer satisfaction.

●Fostered strategic, long-term partnerships with vendors to optimize procurement processes and ensure on-time delivery of quality products and services.

●Confirmed all software, hardware, and network upgrades, configurations, and installations were compliant with industry regulations and security standards, and prepared disaster recovery plans as necessary.

Honeygrow LLC, Philadelphia, PA, October 2017 to April 2022

TECHNOLOGY MANAGER

●Directed execution of procurement, installation, and build-out processes of POS systems, hardware, security systems and other store technology for 15 store openings.

●Administered technical support in POS systems to team members, resolving issues such as software bugs, network errors, and application crashes on newly established Zendesk ticketing system.

●Oversaw technology inventory and purchasing, as well as generated standard operating procedures (SOPs) and user guides for new employee onboarding and network rollouts and configurations.

●Supervised and trained a team of IT and help desk professionals to drive efficiency and growth.

●Spearheaded development and execution of the IT budget, including capital and operational expenses, as well as optimized resource allocation to meet business needs.

Cherry Hill Photo Enterprises Inc, Marlton, NJ, October 2015 to October 2017

POS HELP DESK TECHNICIAN

●Demonstrated expertise in all aspects of POS systems to facilitate long-term issue resolution and seamless sales operations at remote photo set locations.

●Addressed, diagnosed, and repaired POS equipment failures, including routers, air cards, and cell phones, via phone, e-mail, or ticketing system.

●Collaborated with store employees to implement and track troubleshooting procedures and solutions.

●Monitored inventory levels of POS systems before and after deployment, as well as maintained documentation of POS systems in use, complaints, and resolved tickets.

●Coached end-users in basic training of POS system functionalities and best practices.

Techstarters, Cherry Hill, NJ, March 2015 to August 2015

IT SUPPORT SPECIALIST / SOCIAL MEDIA INTERN

●Delivered on-site and remote helpdesk support a large variety of software, hardware, or network issues, including IT, firewalls, Microsoft Office 365, and website design.

●Implemented a software ticketing system and remote access management to streamline and optimize helpdesk support operations.

●Built and maintained a company blog, as well as launched social media marketing campaigns on Facebook, Instagram, and other platforms, and prepared and sent monthly company newsletters to clients.

Previous Experience

Spechler Optical, Cherry Hill, NJ, 2012 to 2014 IT HELP DESK TECHNICIAN / ADMINISTRATIVE ASSISTANT

Core Competencies

●Installation and Configuration

●Network Administration

●Systems Monitoring

●Employee Training

●Incident Response and Resolution

●Budget Management

●Troubleshooting

●Performance Optimization

●Best Practices

●Regulatory Compliance

●Project Management

●Inventory Control

Education and Credentials

Bachelor of Arts (B.A.) in Philosophy and Religion, 2012

Rowan University, NJ

Professional Affiliations

●Phi Sigma Tau Honor Society, 2012 – present

Additional Information

Technical Proficiencies: IT Help Desk, Point-of-Sale systems, Microsoft Windows, MacOS, Project Management, PowerShell, Google Suite, Slack, User experience design, Implementation, Testing, Adobe creative apps

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